SUPANIN DISAYAWATHANA
Rockville,MD
Summary
Accomplished leader with a strong background in team development and inventory management. Committed to streamlining operations and enhancing service quality, contributing to measurable improvements in organizational performance.
Results-driven professional with extensive experience in managing operations and fostering client relationships. Skilled in decision-making and multitasking, dedicated to improving service delivery and enhancing customer satisfaction through effective training and process optimization.
Overview
15
15
years of professional experience
Work History
Assistant Manager
KAPOW BUDDY
03.2024 - Current
- Assisted in daily operations management to ensure smooth workflow and optimal team performance.
- Coordinated training sessions for new staff, enhancing onboarding experience and operational knowledge.
- Implemented inventory tracking systems to improve stock accuracy and reduce discrepancies.
- Supported strategic planning initiatives by analyzing team performance metrics and identifying areas for improvement.
- Developed employee scheduling processes to optimize resource allocation and enhance service delivery.
- Contributed to customer service enhancements through feedback collection and process refinement initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Account Executive
Axianta Financial Partners
02.2021 - Current
- Developed and maintained strong client relationships to drive business growth and retention.
- Consulting and advising the individual's or entity's finances.
- Assisting clients to reach their financial goals by providing strategies to create more wealth.
- Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
- Analyzed client needs and tailored financial solutions to meet specific goals and objectives.
Managing Director
Sisters Group
08.2016 - 06.2024
- Directed strategic initiatives to enhance organizational performance and achieve long-term goals.
- Led cross-functional teams to streamline operations and optimize resource allocation.
- Developed and implemented policies that improved workplace efficiency and employee engagement.
- Fostered relationships with key stakeholders to support business growth and collaboration efforts.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Passenger Service Supervisor
All Nippon Airways
10.2010 - 02.2016
- Supervised passenger check-in operations, ensuring timely processing and adherence to safety protocols.
- Led team training sessions on customer service excellence and conflict resolution techniques.
- Implemented operational improvements, enhancing efficiency in boarding procedures and luggage handling.
- Coordinated communication between departments to streamline service delivery and resolve passenger inquiries.
- Monitored staff performance, providing feedback to boost productivity and maintain high service standards.
- Analyzed passenger feedback data to identify trends and recommend enhancements to service offerings.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
- Hired, trained, and motivated employees to provide exceptional passenger care and support.
Education
Associate of Arts - Culinary Arts of International Cuisine
Stratford University
McLean, VA06-2008
MBA - Business Administration And Management
Strayer University
Arlington, VA06-2005
BBA - Business Administration
Assumption University
Bangkok, Thailand03-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff training and development
- Employee scheduling
- Recruiting and interviewing
- Multitasking and organization
- Inventory management
Timeline
Assistant Manager
KAPOW BUDDY
03.2024 - Current
Senior Account Executive
Axianta Financial Partners
02.2021 - Current
Managing Director
Sisters Group
08.2016 - 06.2024
Passenger Service Supervisor
All Nippon Airways
10.2010 - 02.2016
Associate of Arts - Culinary Arts of International Cuisine
Stratford University
MBA - Business Administration And Management
Strayer University
BBA - Business Administration
Assumption University