Suparat Duangmanee
5618534717
Hamden,CT
Summary
Adept at enhancing customer experiences, I excelled at Lemongrass Asian Bistro by mastering drink preparation techniques and showcasing exceptional customer service expertise. My ability to juggle multiple tasks efficiently, coupled with a deep knowledge of liquor, beer, and wine, significantly contributed to increasing customer satisfaction and sales.
Overview
9
9
years of professional experience
Work History
Bartender
Lemongrass Asian Bistro
Delray Beach , Florida
05.2021 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
Server/Bartender
Lemongrass Asian Bistro
Delray Beach , Florida
09.2017 - 05.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
Barback/Restaurant Hostess
Lemongrass Asian Bistro
Delray Beach , Florida
08.2015 - 09.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Took initial drink orders and relayed information to wait or bar staff.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Monitored dining room and bar areas for signs of overcrowding.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Learned how to make wide variety of mixed drinks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
Education
Master Of Computer Applications - Computer Science And Programming
Santapol Technology College
Udonthani,Thailand 05.2008
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Hospitality service expertise
- Alcohol awareness
- Food Service
- Beverage Preparation
- Drink Preparation Techniques
- Classic cocktails
- Changing beer kegs
- Ordering bar supplies
- Garnishing Drinks
- Preparing garnishes
- Fast Learner
- Honest and Dependable
- Hospitality and Guest Service
- Drink Preparation
- Cocktail Service
Languages
English
Professional Working
Thai
Full Professional
Timeline
Bartender
Lemongrass Asian Bistro
05.2021 - 05.2024
Server/Bartender
Lemongrass Asian Bistro
09.2017 - 05.2021
Barback/Restaurant Hostess
Lemongrass Asian Bistro
08.2015 - 09.2017
Master Of Computer Applications - Computer Science And Programming
Santapol Technology College
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