Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender
Suparat Duangmanee

Suparat Duangmanee

5618534717
Hamden,CT

Summary

Adept at enhancing customer experiences, I excelled at Lemongrass Asian Bistro by mastering drink preparation techniques and showcasing exceptional customer service expertise. My ability to juggle multiple tasks efficiently, coupled with a deep knowledge of liquor, beer, and wine, significantly contributed to increasing customer satisfaction and sales.

Overview

9
9
years of professional experience

Work History

Bartender

Lemongrass Asian Bistro
Delray Beach, Florida
05.2021 - 05.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Server/Bartender

Lemongrass Asian Bistro
Delray Beach, Florida
09.2017 - 05.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Barback/Restaurant Hostess

Lemongrass Asian Bistro
Delray Beach, Florida
08.2015 - 09.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.
  • Delivered food to customers at bar and tables.
  • Learned how to make wide variety of mixed drinks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons

Education

Master Of Computer Applications - Computer Science And Programming

Santapol Technology College
Udonthani,Thailand
05.2008

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Handling Difficult Customers
  • Cash Register Operation
  • Menu Memorization
  • Hospitality service expertise
  • Alcohol awareness
  • Food Service
  • Beverage Preparation
  • Drink Preparation Techniques
  • Classic cocktails
  • Changing beer kegs
  • Ordering bar supplies
  • Garnishing Drinks
  • Preparing garnishes
  • Fast Learner
  • Honest and Dependable
  • Hospitality and Guest Service
  • Drink Preparation
  • Cocktail Service

Languages

English
Professional Working
Thai
Full Professional

Timeline

Bartender

Lemongrass Asian Bistro
05.2021 - 05.2024

Server/Bartender

Lemongrass Asian Bistro
09.2017 - 05.2021

Barback/Restaurant Hostess

Lemongrass Asian Bistro
08.2015 - 09.2017

Master Of Computer Applications - Computer Science And Programming

Santapol Technology College
Suparat Duangmanee5618534717