Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Suparna Maity

Wylie,LA

Summary

Driven and meticulous, I leveraged my expertise in inventory management and exceptional customer service at UPS Supply Chain to streamline operations, enhancing efficiency by over 30%. My collaborative spirit and problem-solving skills fostered a positive work environment, significantly boosting team productivity and customer satisfaction.

Professional warehouse worker with strong background in efficient inventory management and order fulfillment. Skilled in operating forklifts, managing stock levels, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Reliable and flexible with excellent organizational and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

UPS Supply Chain
09.2022 - 02.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Helped train new employees in safe practices and warehouse procedures.
  • Managed warehouse operations and verified proper shipment procedures.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Strapped items down over protective padding to secure throughout transportation.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.

Sales Associate

TJX
08.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Master of Arts - Bengali Literature

Vidyasagar University
West Bengal, India
08-2003

Skills

  • Packaging and labeling
  • Customer service
  • Picking and packing
  • Teamwork and collaboration
  • Problem-solving skills
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Listening skills
  • Heavy lifting
  • Multi-tasking strength
  • Loading and unloading
  • Warehouse safety
  • Excellent people skills
  • Order picking
  • Reliable and punctual
  • Clear communication
  • Exceptional customer service
  • Attention to detail
  • Relationship building
  • Cash handling
  • Flexible schedule
  • Order picking and processing
  • Cash register operation
  • Shipping and receiving
  • Punctual and dependable
  • Order fulfillment
  • Inventory management
  • Meeting deadlines
  • Forklift operation

Languages

English
Professional Working
Hindi
Professional Working

Timeline

Warehouse Worker

UPS Supply Chain
09.2022 - 02.2025

Sales Associate

TJX
08.2021 - 05.2022

Master of Arts - Bengali Literature

Vidyasagar University

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Suparna Maity