Summary
Overview
Work History
Education
Skills
Training
EMPLOYMENT OBJECTIVE
Timeline
Generic

SUPARNA MUSTAFI

LISLE,IL

Summary

24 Years of Airline operations experience including knowledge in airline logistics control and supply chain expertise. Recognized for being a team player in challenging, dynamic and fast paced work environments with strong ethics, standards and motivation. Result oriented with the ability to prioritize multiple projects utilizing excellent communication and strong, analytical, problem-solving skills.

Overview

24
24
years of professional experience

Work History

AOG Controller Tech Ops, NOC

United & Continental Airlines
10.2008 - Current
  • Coordinate with material specialists in safe and timely expedition of critical and logistical parts for grounded aircraft throughout United world wide system. Work and coordinate with maintenance control supervisors, aircraft planning, engineering, internal/external shops, inventory planning and Boeing and Airbus technical support to determine and execute the best method of obtaining, borrowing, sourcing and shipping of correct parts needed for maintenance requirements from vendors, parts brokers, original equipment manufacturers (OEMs) and other airlines (OAL) at best overall cost for company. Work closely with the repair and modification group/internal repair shops to expedite parts required to affect the removal of costly borrowed parts. Determine aircraft grounding dates and when due back in service. Coordinate complex off-line parts transfers between other airlines, suppliers and couriers by fostering strong relationships with all involved parties. Initiate purchase orders and track receipt, payment and finalization of the required materials. Maximize loan revenue generation when accommodating loans and sales of company assets to other airlines. Understand corporate and government regulated manuals inclusive of General Maintenance Manual (GMM), Illustrated Parts Catalog (IPC), various service bulletins and different engineering change request authorizations (ECRA).

Crew Coordinator/Trainer, Crew Resources, SOCC

United & Continental Airlines
04.2006 - 10.2008
  • Monitored work flow routines for our pilots and flight attendants away from domicile in accordance with FARS and current ALPA and IAM contracts. Re-routed and communicated work flow activity deviations per arising operational and incidental needs down line. Provided classroom and on-the-job training of FARS, ALPA and IAM contracts to new-hire crew coordinators.

Pilot Scheduler/Trainer, Crew Resources, SOCC

United & Continental Airlines
09.2001 - 04.2006
  • Controlled pilot crew routines in accordance with FARS and current ALPA contract. Tracked all work flow procedures and communicated crew activity to all involved departments in a dynamic environment. Managed daily and monthly flights and ensured a safe and pleasant work environment for our pilots. Provided classroom and on-the-job training of FARS and ALPA contract to new-hire pilot schedulers.

Ticketing Clerk, Interline Accounting, HQJ

United & Continental Airlines
04.2001 - 09.2001
  • Stickered and sorted airline tickets to identify for Continental and Continental Express payment due from other airlines. Interfaced with other departments to facilitate stickering and batching of tickets. Conducted extensive research on existing ticket inventory.

Education

Master of Arts - Organizational Behavior and Human Resources

University of Delhi
Delhi India
05.1999

Bachelor of Science - Psychology

University of Calcutta
Kolkata India
05.1997

Skills

  • Work all aspects/departments within AOG
  • Perform initial and on-going training in AOG
  • Full grasp of supply chain fiscal policy
  • Aggressive aviation/material procurement
  • Execute reciprocal agreements with OAL
  • Cultivate business relationships with OEM
  • Superior documentation and tracking
  • Software: Sceptre, TOCS, Unimatic, Cosmo, Walker, EDOCS, MPS, ION, Shares, FOMS, CMS, TURBO, AMT, MEL DASHBOARD
  • Languages: Fluent in English, Hindi and Bengali, working knowledge of Urdu
  • Teamwork and collaboration
  • Analytical thinking
  • Problem-solving
  • Time management
  • Multitasking
  • Task prioritization
  • Excellent communication

Training

  • Performance Management: Develop, maintain and update go forward goal matrices on regular basis
  • UAL Management Training Courses: Creating a winning environment for managers, Anti-drug and alcohol misuse prevention policy, AFE project manager training, Working together guidelines, Ethics and compliance training, Information security policy, Diversity training, Star Alliance training

EMPLOYMENT OBJECTIVE

Assistant Manager, AOG Controller - OPB00000723

Timeline

AOG Controller Tech Ops, NOC

United & Continental Airlines
10.2008 - Current

Crew Coordinator/Trainer, Crew Resources, SOCC

United & Continental Airlines
04.2006 - 10.2008

Pilot Scheduler/Trainer, Crew Resources, SOCC

United & Continental Airlines
09.2001 - 04.2006

Ticketing Clerk, Interline Accounting, HQJ

United & Continental Airlines
04.2001 - 09.2001

Master of Arts - Organizational Behavior and Human Resources

University of Delhi

Bachelor of Science - Psychology

University of Calcutta

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SUPARNA MUSTAFI