Malisia Lovelace
Karnack,TX
Summary
Driven professional with a proven track record in enhancing customer satisfaction and streamlining operations. At Walmart, led initiatives that significantly improved client relations and complaint handling, a testament to exceptional customer service skills. Expert in budget development and team leadership, consistently achieving and surpassing departmental goals. Demonstrates a unique blend of human resources acumen and customer focus, ensuring high-quality results and operational excellence. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Walmart
09.2022 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Assistant to the GM
Sam's Club
08.2018 - 09.2022
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Provided prompt responses to customer inquiries, resolving issues quickly and maintaining a high level of satisfaction.
- Enhanced team productivity by streamlining communication between departments and organizing weekly meetings.
- Liaised with public relations team in managing media coverage during key announcements or events.
- Assisted in the recruitment process by reviewing resumes, conducting interviews, and selecting qualified candidates for open positions.
- Collaborated effectively with cross-functional teams on various initiatives that contributed towards departmental goals achievement.
Owner/Manager
Superior Service Ac & Appliance
08.2006 - 01.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Education
Industrial X-ray
Stanley School
Columbus Oh1990
GED -
Marshall High
Marshall Texas05.1971
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Human Resources
- Customer Service-Oriented
- Customer Relations
- Schedule & calendar planning
- Budget Development
- Customer Service
Timeline
Customer Service Officer
Walmart
09.2022 - 12.2023
Assistant to the GM
Sam's Club
08.2018 - 09.2022
Owner/Manager
Superior Service Ac & Appliance
08.2006 - 01.2013
Industrial X-ray
Stanley School
GED -
Marshall High
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