Suphia Zaman
Sacramento,CA
Summary
I am seeking a position to work and excel, utilize my skills in the front office, and give support in the IT industry using my experience with Microsoft, Java, HTML, CSS, Linux, SQL, etc. I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Security Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office and Insurance Processing Assistant
Prestige Dental
09.2022 - 12.2022
- Scheduled patients using complex scheduling software Eaglesoft
- Submitted claims using digital claims submission system
- Demonstrated ability to work with multiple database and software platforms to process data, including confidential PHI (private information), while complying with HIPAA protocol
- Processed close to 20 pre-authorizations per week online through an insurance web-based system
- Update insurance payment checks into the software system to process and keep patient balances/accounts up to date
- Verified benefit allocations through the insurance portal to determine coverage for procedures
- Trained to work in the front office with billing and insurance claims, sending pre-auth, submitting claims, entering and editing new patient info, obtaining patient eligibility and benefits from their insurance, setting up and scheduling appointments for returning and new patients, creating treatment plans
Process Validation
Cook Medical LLC
04.2019 - 07.2021
- Assisted in documenting tests and machine performance and operations on protocol and report documents (supervised and trained)
- QC, QA meetings for implementation of protocols and testing for medical devices (trained)
- Assisted in writing out Material Data Sheets, PFMEA protocols, OQ, PQ,(trained)
- Went out on the operation floor to test medical devices with team assistance and supervision
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
Volunteer Services
Dignity Health
01.2018 - 12.2018
- Created forms for staff evaluation
- Filed holiday rotation forms for nurses, practitioners, RNs
- Created files for inpatient/outpatient transfers
- Created login sheets in Excel for RNs, LVNs, and staff
- Completed CRM Blackbaud Analysis training
- Used Axway API to establish secure file transfers (supervised)
- Created spreadsheets for updating revenue (supervised)
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Professional Certificate - Cybersecurity Professional Certificate
Coursera
Remote05.2024
IT Support Certificate, CompTIA A+ Certification -
Calbright College
Remote, CA03.2024
Certificate in Web Development -
Coursera
Remote06.2020
Associate of Arts -
Mesa Community College
Mesa, AZ01.2016
Skills
- Help desk, data storage, backup, recovery, documentation, scripting, troubleshooting
- Ticketing systems, Windows OS, macOS, Linux, SQL, Chrome OS, Android, iOS, cloud-based (SaaS), scripting, virtualization, imaging systems, cloud technology, TeamViewer & remote support tools
- Networking, PC, Mac, mobile devices, printers, Small Office/Home Office (SOHO), technologies, component assembly, installation, configuration, maintenance
- Excellent customer service skills, great written and verbal communication skills, hardworking, honest, dependable, punctual, and loyal, manage time wisely, strong attention to detail, excellent with MS Office
References
- Saima Hasnain, (916)-478-0343, Dentist, Prestige Dental, Elk Grove, CA
- Valerie Bonincontri, (410)-218-5073, Nursing Support Supervisor, Chandler Regional, Chandler, AZ
Certification
- Google Cybersecurity Professional Certificate – In Progress | Coursera-Remote, CA
- CompTIA A+ (1101-1102)- In Progress | Calbright College -Remote, CA /Udemy
Timeline
Front Office and Insurance Processing Assistant
Prestige Dental
09.2022 - 12.2022
Process Validation
Cook Medical LLC
04.2019 - 07.2021
Volunteer Services
Dignity Health
01.2018 - 12.2018
Professional Certificate - Cybersecurity Professional Certificate
Coursera
IT Support Certificate, CompTIA A+ Certification -
Calbright College
Certificate in Web Development -
Coursera
Associate of Arts -
Mesa Community College
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