Summary
Overview
Work History
Education
Skills
Timeline
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Su Ping Rhim

Mount Prospect,IL

Summary

Innovative, highly motivated Sales Specialist and Account Strategist with 10+ years of extensive experience in sales, customer service, and account management cultivating strong relationships and increasing revenue for companies looking to build market share. Demonstrate outstanding capabilities in enhancing sales through proven expertise in identifying business opportunities, exceeding sales goals, and collaborating with client relationships and external partners. Skillful in managing high-visibility accounts with broad-based service sales experience, including business-to-business sales, channel management, business development, end-to-end sales cycle, brand equity, territory management, client relationship management, marketing, and communications. Excellent listener and persuasive communicator with the drive to succeed in providing leadership to translate actionable solutions, manage complex projects, negotiate with external partners, and deliver end-user & technical requirements.

CORE EXPERTISE: Salesforce Development Revenue & Profit Maximization Software Troubleshooting Global Account Management Staff Training & Development Strategic Planning Profit & Revenue Generation Customer Relationship Management Quarterly Reviews & Analysis Process Management Sales Pipelines & Proposals Product Training & Education Rapport & Relationship Building Emerging Technologies Excellent Communication Skills

HIGHLIGHTED ACHIEVEMENTS: Executed and achieved a 7 years' worth of sales plan and established a book of lifetime clients. Proven track record in appointment-based selling, growing the clientele through Salesforce. Served as a superuser for peers on Salesforce function; mentoring and training new hires Received Sales excellence award every year at Tiffany & Co.

Overview

11
11
years of professional experience

Work History

Sr. Client Advisor

TIFFANY & CO
Skokie, IL
12.2015 - Current
  • Maintain strong clientele base while exceeding sales expectations and in-store luxury experiences by cultivating outstanding relationships with new prospects and existing consumers
  • Effectively use sound account techniques, selling strategies, and efficient resource allocation to maximize incomes
  • Exceeded and executed sales plans for six years in row, earning title of "Top Performer" from, Contributed new customer service strategies that helped $8M revenue retailer increase business volume year over year
  • Assisted in upkeep of $2M+ clientele book by providing sales strategy and mentorship to sales representatives
  • Provided market input, product launch strategy, and sales recommendations to senior management
  • Trained and developed new sales team members in products, selling strategies, corporate procedures, and client involvement

Strategic Client Leader

TOURBILLON, THE SWATCH GROUP
Chicago, IL
11.2012 - 11.2015
  • Held and maintained title of "Top Performer" for three consecutive years
  • Assisted sales team with Chinese translations that resulted in improved contact with international stakeholders
  • Worked as brand ambassador for Montres Breguet, assisting clients in selecting appropriate timepiece
  • Promoted stronger presence in Chinese market by networking actively with external high-level decision-makers
  • Actively attended relevant training, marketing techniques/methods, and product capabilities workshops to stay current

Jr. Support Specialist

TORY BURCH
Chicago, IL
11.2012 - 11.2013
  • Provided a transformative experience for each customer by ensuring smooth communication and following up on customer requests
  • Embodied the brand's aesthetic, a strong sense of style, and a positive attitude
  • Maintained store appearance standards by taking the initiative during downtimes and acting quickly during busy periods
  • Maximized in-store emerging technologies to ensure that every consumer has a life-changing experience
  • Key Accomplishments:
  • Followed up on over 6,000 customer accounts and promoted new sales based on previous purchases
  • Observed a 100% compliance with the company policies when responding to consumer inquiries
  • Strategically built the boutique's interior displays based on the season and trends, resulting in increased sales

Education

International Business

American InterContinental University
London, UK
12.2008

Bachelor of Arts - Fashion Design

International Academy of Design And Technology
Chicago, IL
09.2008

Skills

  • SALES & ACCOUNT MANAGEMENT – Formulate and deploy innovative strategies to grow the foundation for successful sales plans for key brands across a broad product line Establish ambitious sales targets, and manage deployment strategies to capitalize on every revenue opportunity while driving consistent achievement of monthly KPIs
  • BUSINESS DEVELOPMENT – Strategize and implement business plans and initiatives, including driving revenues and growth in business expansion, increasing profitability by building strategic partnerships, and making strategic business decisions
  • DEAL CLOSING & NEGOTIATION – Articulate speaker with presentation skills, verbal communication, and the ability to influence, capture, and complete sales with tech-savvy presentations, quotes, RFPs, proposals, and contract management strategies
  • TECHNICAL SKILLS - Salesforce Adobe Microsoft Office (Outlook, Word, Excel, PowerPoint) Social Media (Facebook, Twitter)

Timeline

Sr. Client Advisor

TIFFANY & CO
12.2015 - Current

Strategic Client Leader

TOURBILLON, THE SWATCH GROUP
11.2012 - 11.2015

Jr. Support Specialist

TORY BURCH
11.2012 - 11.2013

International Business

American InterContinental University

Bachelor of Arts - Fashion Design

International Academy of Design And Technology

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Su Ping Rhim