Supranee Thouthip
Fairbanks,AK
Summary
Result-oriented professional with extensive experience in customer service and executive-level communication. Proven track record in managing high-pressure operations with grace, mentoring others in personal development, and driving customer satisfaction. Bilingual in Thai and English, with a deep understanding of cross-cultural dynamics across the airline, hospitality, and product development sectors.
Overview
49
49
years of professional experience
Work History
Front Line Server
Lemongrass Restaurant
Fairbanks, AK
02.2025 - Current
- Collaborated with kitchen staff to ensure timely meal delivery.
- Processed customer orders accurately using point-of-sale systems.
- Provided excellent customer service by responding promptly to guest needs and requests.
- Greeted and welcomed guests with a friendly demeanor.
- Communicated effectively with co-workers to ensure smooth flow of service in the dining room.
- Assisted guests in selecting menu items, making recommendations when requested.
- Performed opening duties such as setting tables with clean linens, organizing utensils and cutlery sets.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Product Development Specialist – Herbal Beverages
Laogong
Bangkok, Thailand
08.2015 - 12.2024
- Developed new product concepts aligning with market trends and consumer needs.
- Conducted competitive analysis to identify opportunities for product improvement.
- Led the enhancement of herbal wellness drinks, with a focus on traditional Chinese-Thai formulas.
- Improved product presentation and market readiness through R&D and brand positioning.
- Created detailed design specifications for new products.
- Monitored industry trends in order to anticipate future product development needs.
- Researched competitive products in order to create a unique product offering for customers.
- Researched patents, copyrights and trademarks, avoiding infringement issues.
Lecturer – Personality Development
Thai Airways International
Bangkok, Thailand
10.2005 - 07.2015
- Delivered lectures on advanced topics in subject area effectively.
- Implemented innovative teaching strategies to increase student engagement.
- Evaluated student performance through tests, quizzes, presentations, projects, or other assessments.
- Created a positive learning environment by actively engaging with all students during class time.
- Attended conferences and workshops to stay up-to-date on best practices in higher education.
- Delivered course lectures using modern technology to enhance student comprehension.
- Delivered lectures to undergraduate and graduate classes of varying sizes.
- Assigned grades based upon student performance in class assignments and exams.
- Collaborated with other lecturers to evolve course content and teaching policies.
- Maintained professional development through attendance at conferences, workshops, and continuing education courses in teaching methodologies.
- Implemented innovative teaching strategies to accommodate diverse student needs and learning styles.
- Used exams, quizzes, and projects to assess how well students grasped learning material and concepts.
- Adapted instruction methods to address individual student needs.
Operational Manager, Crisis Management
Thai Airways International
Bangkok, Thailand
02.2000 - 07.2015
- Designed and executed crisis protocols ensuring operational continuity and passenger safety.
• Collaborated with cross-functional teams to implement swift, coordinated responses. - Implemented process improvements to enhance productivity and reduce waste.
- Facilitated communication between departments to improve collaboration and efficiency.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Established KPIs for tracking performance against goals.
Cabin Attendant
Thai Airways International
Bangkok, Thailand
02.1981 - 07.2015
- Delivered exceptional inflight service and communication across diverse cultures.
- Handled emergencies with composure, ensuring passenger well-being.
- Responded to passenger inquiries and requests promptly
- Ensured cabin cleanliness and readiness for passengers
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Executive Secretary to the Vice President
Thai Airways International
Bangkok, Thailand
09.1994 - 10.1996
- Coordinated meetings and events with internal and external stakeholders.
- Handled confidential correspondence with discretion and professionalism.
- Assisted in organizing travel arrangements for business trips effectively.
- Maintained filing systems and document organization for easy access.
- Communicated with various departments to facilitate smooth operations.
- Monitored deadlines set by VP ensuring adherence to timeline goals.
- Prepared and distributed meeting agendas and minutes promptly.
- Provided administrative support to the Vice President, including calendar management, travel arrangements and expense reports.
- Managed incoming calls, emails and mail items for the Vice President.
- Arranged business trips for VP including airfare, hotel accommodations and car rental reservations.
- Coordinated meetings with senior staff members, outside vendors and clients on behalf of the Vice President.
- Developed agendas for executive staff meetings led by VP.
- Created PowerPoint presentations for use during executive briefings or offsite events.
- Maintained an up-to-date filing system for paperwork related to the VP's office activities.
- Greeted visitors to the office of the Vice President in a professional manner.
- Prepared correspondence, memos and other documents in response to inquiries from internal and external sources.
- Scheduled appointments for VP with internal and external stakeholders.
- Ordered office supplies to keep stationary and inventory properly stocked.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
Flight Attendant
Cathay Pacific Airways
Hongkong, China
07.1978 - 01.1981
- Delivered exceptional inflight service and communication across diverse cultures.
- Handled emergencies with composure, ensuring passenger well-being.
- Responded to passenger inquiries and requests promptly
- Ensured cabin cleanliness and readiness for passengers
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Assistant Purchasing Manager
Hyatt Rama Hotel
Bangkok, Thailand
06.1976 - 07.1977
- Assisted in strategic vendor negotiations and streamlined procurement processes.
- Supported budgeting and purchasing operations to boost service efficiency.
- Managed purchase orders and tracked inventory levels for operational efficiency.
- Communicated with department heads to assess supply needs and preferences.
- Evaluated bids from multiple suppliers for various products according to established criteria such as price, quality, reliability.
Education
Master of Arts - Economic Law
Chulalongkorn University
Bangkok, Thailand05-2002
Bachelor of Arts - Econometrics
Chiang Mai University
Chiang Mai, Thailand11-1977
Skills
- Executive Support & Administration
- Crisis & Operations Management
- Customer relationship leadership
- Cross-Cultural Communication
- Product Innovation & Marketing
- Bilingual fluency: Thai and English
- Training & Public Speaking
Timeline
Front Line Server
Lemongrass Restaurant
02.2025 - Current
Product Development Specialist – Herbal Beverages
Laogong
08.2015 - 12.2024
Lecturer – Personality Development
Thai Airways International
10.2005 - 07.2015
Operational Manager, Crisis Management
Thai Airways International
02.2000 - 07.2015
Executive Secretary to the Vice President
Thai Airways International
09.1994 - 10.1996
Cabin Attendant
Thai Airways International
02.1981 - 07.2015
Flight Attendant
Cathay Pacific Airways
07.1978 - 01.1981
Assistant Purchasing Manager
Hyatt Rama Hotel
06.1976 - 07.1977
Master of Arts - Economic Law
Chulalongkorn University
Bachelor of Arts - Econometrics
Chiang Mai University
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