Suprena Bailey
Athens,GA
Summary
Passionate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
A Touch of Class
Athens, GA
09.2014 - 01.2024
- Oversaw the recruitment process—screening, hiring, training, and supervising staff, ensuring their competence in operations
- Efficiently managed placement of new hires on cleaning sites, contributing to effectively deploying personnel resources
- Employed payroll systems to efficiently process payroll for 30 employees, leading to smoother financial operations
- Implemented meticulous process for setup of new accounts by verifying client data and safeguarding accurate billing information
- Boosted financial reporting efficiency by preparing weekly and monthly reports, resulting in more organized documentation
- Executed reception, matching, verification, and processing of accounts payable for accurate entry, contributing to financial integrity.
LTCO Advocate
Athens Community Council on Aging
Athens, GA
08.2021 - 10.2023
- Applied strong research skills to gather relevant data and ensured a thorough understanding of long-term care, services, and supports, including rights & regulations, access to services, & facility profiles, conveying complex information clearly
- Resolved complaints related to the residents' bill of rights and long-term services, aligning with legal and organizational guidelines
- Ensured effective decision-making by accurately assessing situations and determining the appropriate level of intervention, whether through information provision, consultation, or case initiation
- Maintained meticulous records, adhering to specified guidelines and documentation protocols, contributing to the transparency and accountability of the complaint handling process per Ombudsman program policies
- Submitted comprehensive and precise activity and expense reports consistently, ensuring timely submission of all required reports.
- Assisted clients in understanding their legal rights and responsibilities.
- Provided advice to clients regarding their options for resolving disputes or legal issues.
- Completed reports, paperwork and documentation accurately and on time.
- Reached out to individuals via phone, email and SMS to deliver help and support.
- Provided direct support, coaching and intervention to increase self-sufficiency and goal attainment.
- Made appropriate referrals and follow-up referrals to be certain client received needed services with client permission
- Presented to general public and outside agencies to raise awareness of service.
Recruiter (Remote)
Ess
Athens, GA
07.2019 - 07.2021
- Established and nurtured a network of contacts to facilitate the identification and sourcing of qualified substitute teachers, paraprofessionals, & school support staff candidates, enabling the effectiveness of talent acquisition
- Contributed to talent acquisition strategies by actively participating in community events and university career fairs, fostering connections, and increasing visibility within the target talent pool
- Sourced and hired certified teachers for school district vacancies & long-term assignments, ensuring a high standard of qualifications
- Facilitated movement of applicants through hiring pipeline (ATS), improving assignment acceptance within organization's systems
- Simplified onboarding of candidates by offering support in obtaining credentials/clearances, streamlining new hire paperwork process
- Promoted a harmonious work environment by maintaining excellent working relationships.
- Organized recruitment activities such as career fairs, campus visits.
- Built relationships with universities, colleges, alumni associations.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Scheduled or conducted new employee orientations.
Patient Access Specialist (part-time)
Piedmont Athens Regional Medical Center
Athens, GA
10.2018 - 02.2019
- Systematized flow of patient care services by successfully performing activities related to admission, transfer, and discharge processes
- Conducted collections on patient accounts during registration by managing tasks and ensuring accurate documentation
- Collected and validated patient demographic & insurance information, as well as parking details, supporting precise record-keeping
- Obtained health, financial, and religious data from patients during admissions, resulting in the completeness of patient records
- Executed tasks proficiently by navigating the Electronic Medical Record (EMR) system, exemplifying technical competence
- Maintained a 100% compliant work environment by following established hospital policies and government regulations.
Recruiter
People Ready Staffing Agency
Athens, GA
12.2017 - 10.2018
- Streamlined recruitment process by interviewing and hiring new employees, ensuring the best selection of individuals for the team
- Managed processing of payroll hours and executed check disbursement, ensuring accuracy in timekeeping and payments
- Improved client acquisition by quoting and processing paperwork for new prospects, facilitating seamless onboarding
- Screened employees for specific job locations, guaranteeing alignment with the requirements of designated job locations
- Processed background checks, I-9 forms, & checks against national sex offender registries, adhering to regulatory requirements
- Skillfully placed associates in roles aligned with their capabilities and the needs of light industrial and construction sites, resulting in efficiently deploying personnel resources.
Branch Manager / Lead Recruiter Supervisor
ResCare Homecare Services
Athens, GA
06.2006 - 05.2017
- Led all HR functions, including recruiting, interviews, counseling & corrective action, benefits administration, payroll, employee terminations, processing of FMLA paperwork, & worker comp, leading to optimized functioning of the HR department
- Assisted with open enrollment process of benefits and ensured accuracy of all benefits enrollment in HRIS
- Acted as liaison between employees and broker to assist with health, dental, life and other related benefit claims
- Negotiated and implemented account-wide rate increases to address rising healthcare costs under the Affordable Care Act (ACA), contributing to overall financial sustainability and success
- Applied innovative approaches, leading to reduced expenses, streamlined training processes, and minimized unbilled overtime
- Built and implemented a comprehensive plan to mitigate risk during a contentious labor strike at a client site, boosting client satisfaction
- Developed onboarding procedures and processed I-9, background, and credit checks for new hires, leading to a smooth experience
- Marketed to a minimum of 20 referral sources per week by reaching out to potential leads through community events such as roundtables, charity, health, and chamber events, contributing to expansion of the referral network and increased opportunities
- Increased lead generation by 80% by developing a relationship with a national lead management company and delivering presentations at various community hospitals, which boosted awareness and interest.
- Managed staff scheduling, hiring and training processes.
- Monitored financial performance of the branch on a monthly basis.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Ensured compliance with federal, state and local employment laws.
- Held exit interviews and documented information discussed with employees.
Education
Certified Long-term Care Ombudsman Ombudsman -
Charter Northeast
06.2024
M.S. in Gerontology -
Brenau University
12.2022
Bachelor of Science in Psychology -
Brenau University
04.2021
Associates in Psychology -
University of North Georgia
Diploma in Medical Assistant -
Georgia Institute of Medical Assisting
Skills
- Human Resource Management
- Medical Terminology
- Employment Law
- Recruitment
- HR Sourcing
- Talent Acquisition
- Clerical Support
- Data Entry
- Process Improvement
- Employee Services
- Bookkeeping
- Billing
- Scheduling Interviews
- Admissions
- People Management
- Customer Service
- Sales Experience
- Problem-Solving
- Excellent Communication Skills
- Flexibility
- Time Management
- Adaptability
- Attention to Detail
- Good Decision Making
- Cultural Awareness & Sensitivity
- Strategic Thinking
- Leadership
- QuickBooks
- ATS
- EMR Systems
- Epic
- PeopleSoft
- ADP
- SharePoint
- Microsoft Office (Access, Excel, Word, & PowerPoint)
- Google Suite
- Expense Tracking
- Marketing
- Records Management
- Client Advocacy
- Referral Coordination
- Case Documentation
- Care Coordination
- Client Representation
Certification
- Microsoft Access
- Notary Public
- Driver's License
Skills Highlights
- HR & Staff Management: Possess experience in performing various human resource functions, including onboarding, recruitment, new hire orientation, and employee engagement. Knowledgeable of employment laws and staff management practices vital in recruitment.
- Administrative & Clerical Support: Leverage competence in executing tasks while driving innovative strategies to optimize productivity, increase efficiencies, and boost profitability. Employ best practices in administrative management to complete day-to-day duties.
- Leadership & Team Collaboration: Accomplish direct work operations, including special projects and programs, while ensuring a smooth flow of activities. Encourage active listening and open communication and initiate hands-on coaching/counseling sessions.
Professional Highlights
- Applied and implemented proven recruitment methods (online recruiting, campaigns, Boolean, etc.), successfully attracting and hiring a qualified and diverse group of education professionals as a Recruiter at Ess.
- Contributed to the successful integration of new hires and ongoing employee engagement by conducting informative sessions and presentations as part of the onboarding process at Ess.
- Administered testing for new hires during the onboarding process by conducting assessments to evaluate skills and knowledge of new employees, which ensured suitability of new hires for their roles as a Recruiter at People Ready Staffing Agency.
- Increased annual sales growth by planning out target marketing goals as a Branch Manager at ResCare Homecare Services.
- Enhanced overall consumer assistance by engaging with external agencies and facilitating referrals to meet their specific needs as an LTCO Advocate at Athens Community Council on Aging.
Timeline
LTCO Advocate
Athens Community Council on Aging
08.2021 - 10.2023
Recruiter (Remote)
Ess
07.2019 - 07.2021
Patient Access Specialist (part-time)
Piedmont Athens Regional Medical Center
10.2018 - 02.2019
Recruiter
People Ready Staffing Agency
12.2017 - 10.2018
Manager
A Touch of Class
09.2014 - 01.2024
Branch Manager / Lead Recruiter Supervisor
ResCare Homecare Services
06.2006 - 05.2017
Certified Long-term Care Ombudsman Ombudsman -
Charter Northeast
M.S. in Gerontology -
Brenau University
Bachelor of Science in Psychology -
Brenau University
Associates in Psychology -
University of North Georgia
Diploma in Medical Assistant -
Georgia Institute of Medical Assisting
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