Suprithi Mukhrjee
CHIEF PROCESS OFFICER
Morrisville,NC
Summary
Drive Organizational Growth by transforming the business to a digital first mindset with a goal to improve User Experience and Operational Efficiency Lead all phases of digital strategy and enablement including technology adoption, onboarding, operational alignment, training and support, Communications and Optimization & Reporting Hire, train and motivate employees to a develop high value teams while ensuring associate growth and happiness
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
27
27
years of professional experience
5
5
Certifications
Work History
Sr. Enterprise Process Architecture & Operational Excellence Team Leader
Edward Jones
12.2022 - Current
- Direct enterprise-wide process improvement and operational excellence, partnering with business, technology, and operations teams to standardize and scale global workflows.
- Lead and mentor a high-performing team of process architects and analysts, cultivating a culture of continuous improvement and agile delivery.
- Develop and execute multi-year transformation roadmaps; define and manage OKRs to align initiatives with organizational strategy.
- Establish and monitor KPIs to assess impact and sustainability of process changes; regularly communicate results and recommendations to the C-suite.
- Drive strategic programs from ideation to execution, influencing adoption and alignment across all organizational levels.
- Advance customer experience and operational efficiency through digital innovation, automation, and data-driven decision-making.
- Led business architecture and process automation teams to deliver standardized, scalable solutions and governance frameworks across a tech-enabled enterprise.
- Implemented strategies for onboarding SaaS, automation, and AI technologies, ensuring integration with business needs and measurable customer impact.
- Applied Lean and Six Sigma methodologies to diagnose inefficiencies and implement process enhancements.
- Served as authority for architecture and process change, guiding cross-functional teams and ensuring compliance with IT strategy and risk management.
- Utilized analytics to prioritize and execute high-value transformation initiatives supporting business growth.
- Directed global, cross-functional teams in successful digital transformation projects, driving significant improvements in operational effectiveness and customer satisfaction.
- Designed and executed a turnaround strategy that delivered 30% growth, reversing negative trends and scaling digital capabilities for global clients.
- Leveraged data analytics to identify bottlenecks, streamline workflows, and deliver quantifiable improvements in service delivery.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Director, Business Architecture/Process Automation
Fidelity Investments
06.2017 - 12.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Digital Transformation Program Manager
Fujitsu America
02.2014 - 05.2017
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Senior Project Manager/Business Architect
Consulting Assignments
01.2011 - 01.2014
- Company Overview: Wellpoint Healthcare, Blue Shield of California, Hewlett Packard
- Wellpoint Healthcare, Blue Shield of California, Hewlett Packard
Program Manager/Data Architect/Software Developer
Itron Inc, Credit Suisse, UNC Chapel Hill, Knowledgebase Marketing
01.1998 - 01.2011
Education
M.S. - Industrial Engineering
Clemson University
B.E. - Industial and Production Engineering
University of Mysore
Skills
Digital Transformation
Certification
Lean Six Sigma Master Black Belt
Additional Work Experience
- Senior Project Manager/Business Architect, Consulting Assignments: Wellpoint Healthcare, Blue Shield of California, Hewlett Packard, 01/01/11, 12/31/14
- Program Manager/Data Architect/Software Developer, Itron Inc, Credit Suisse, UNC Chapel Hill, Knowledgebase Marketing, 01/01/98, 12/31/11
Public Speaking Engagements
- SwitchOn Enterprise Architecture Conference, 10/01/23, Developing Experience Led Organizations integrating Total Experience and Enterprise Architecture
- Business Architecture Innovation Summit, 03/01/22, Improving Customer Experience with Business Architecture leveraging agile approaches
- Women in Tech, 10/01/22, Career Journey
- SwitchOn Enterprise Architecture Conference, 10/01/21, Leveraging Business Architecture across the entire product lifecycle to increase transparency and maximize efficiency
Technology Experience
- Signavio
- Igrafx
- LogicGate
- LeanIX
- GitHub
- Azure
- AWS
- Drools
- Pega
- Camunda
- Oracle
- SQL Server
- Java
- Kubernetes
- Jira
- ServiceNow
- Salesforce
Timeline
Sr. Enterprise Process Architecture & Operational Excellence Team Leader
Edward Jones
12.2022 - Current
Director, Business Architecture/Process Automation
Fidelity Investments
06.2017 - 12.2022
Digital Transformation Program Manager
Fujitsu America
02.2014 - 05.2017
Senior Project Manager/Business Architect
Consulting Assignments
01.2011 - 01.2014
Program Manager/Data Architect/Software Developer
Itron Inc, Credit Suisse, UNC Chapel Hill, Knowledgebase Marketing
01.1998 - 01.2011
B.E. - Industial and Production Engineering
University of Mysore
M.S. - Industrial Engineering
Clemson University
Similar Profiles
Kenneth DiamondKenneth Diamond
Financial Advisor at Edward JonesFinancial Advisor at Edward Jones
Reed BowlingReed Bowling
Branch Office Administrator at Edward JonesBranch Office Administrator at Edward Jones
NICOLE K. GALLIMORENICOLE K. GALLIMORE
Practice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist at Edward JonesPractice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist at Edward Jones
Jessica MendietaJessica Mendieta
Operations Generalist at EDWARD JONESOperations Generalist at EDWARD JONES
Milagro Camargo SanjurMilagro Camargo Sanjur
Business Access Specialist at UNC HealthBusiness Access Specialist at UNC Health