Supriya Bethi
Frisco,TX
Summary
Production Support IAM & SailPoint Specialist with 10+ years of experience in Cybersecurity and Identity & Access Management (IAM), including 4+ years of specialized expertise in SailPoint IdentityIQ (IIQ) and IdentityNow (IDN). Extensive experience providing L2/L3 production support, incident management, root cause analysis, and operational stability for enterprise identity governance platforms across cloud and on-premise environments.
Strong expertise in supporting identity lifecycle management (Joiner, Mover, Leaver), access provisioning and deprovisioning, application onboarding, and platform performance monitoring. Proven ability to troubleshoot complex IAM issues, resolve production incidents within SLA timelines, monitor system health, and implement operational improvements to enhance system reliability and security.
Hands-on experience supporting and maintaining SailPoint workflows, rules, connectors, plugins, and provisioning processes using Java, BeanShell, REST/SOAP APIs, and JDBC with primary focus on support, maintenance, and defect resolution. Experienced in RBAC/ABAC models, role management, role mining, and Separation of Duties (SoD) controls aligned with SOX, GDPR, and HIPAA compliance requirements.
Extensive experience supporting integrations with Active Directory, Azure AD, LDAP, SAP, Workday, ServiceNow, AWS, and SuccessFactors. Skilled in access certification support, governance reporting, audit remediation, defect fixes, and continuous IAM platform improvements within Agile production support environments.
SailPoint Certified IdentityIQ Engineer and Identity Security Engineer (IDN) with strong stakeholder collaboration, production issue resolution, and enterprise IAM operations support expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SailPoint Developer
Vanguard (TCS)
Plano, Texas
02.2023 - Current
- Provided L2/L3 production support for SailPoint IdentityIQ (IIQ) platform including incident triage, change support, and operational maintenance.
- Supported IAM transformation initiatives involving migration and modernization of identity governance platform to SailPoint IdentityIQ 8.4.
- Monitored and supported identity aggregations, task executions, and system health checks to ensure platform stability.
- Performed incident (INC) triage, root cause analysis, and resolution of production issues related to access, provisioning, and identity lifecycle processes.
- Streamlined configuration and support for Joiner, Mover, and Leaver (JML) processes to enhance identity lifecycle management.
- Supported access provisioning and deprovisioning activities, troubleshooting account creation and entitlement assignment issues.
- Resolved SSO login issues, application access failures, and authentication-related incidents.
- Provided role and entitlement level support, including create, modify, and delete operations for roles, groups, and entitlements.
- Configured and managed QuickLinks for access requests and identity management processes.
- Supported monthly elevated access reviews and certification campaigns, ensuring compliance with governance policies.
- Coordinated onboarding and integration of enterprise applications including Active Directory, LDAP, JDBC, web services, and mainframe systems.
- Supported application onboarding and integration activities aligned with organizational IAM standards.
- Implemented and supported access governance controls to enhance security posture across cloud platforms including AWS.
- Supported provisioning workflows for Exchange and Office 365 through PowerShell-based integrations.
- Managed web services connectors to support account provisioning and deprovisioning operations.
- Maintained and supported provisioning policies for enterprise applications including JDBC and web services connectors.
- Supported RBAC implementation, role mining activities, and Separation of Duties (SoD) policy enforcement.
- Generated governance reports, access review data, and compliance metrics for audit and reporting requirements.
- Reviewed QA test results and supported defect resolution, change validation, and production fixes.
- Collaborated with security teams to support identity governance audits and compliance initiatives.
- Maintained SailPoint connectors and supported platform enhancements and defect resolution.
- Provided aftercare support, platform maintenance, and operational support for IAM suite and legacy integrations.
- Supported build and run operations and provided knowledge transfer to offshore teams.
SailPoint Engineer
Donato Technologies
Dallas, TX
06.2022 - 01.2023
- Executed Service Standard Build (SSB) process to optimize SailPoint build activities and coordinate code migration across development, QA, production, and disaster recovery environments.
- Provided comprehensive L2/L3 support to ensure seamless operation of SailPoint IdentityIQ platform through effective incident resolution and issue troubleshooting.
- Supported operational efficiency by improving IAM build processes, deployment procedures, and source control practices.
- Managed installation and support of SailPoint IdentityIQ environments to enhance identity governance.
- Monitored and addressed SailPoint and LDAP connectivity issues, contributing to overall system reliability and performance.
- Developed tailored email alerts based on changes in identity attributes, such as department manager assignments and organizational updates, to improve information flow.
- Leveraged SailPoint Accelerator Pack framework to enhance lifecycle management capabilities.
- Configured and optimized onboarding frameworks for enterprise applications, ensuring seamless integration with Active Directory, Azure AD, and JDBC-based systems.
- Managed lifecycle event configurations, encompassing joiner, leaver, rehire, leave of absence, return from leave of absence, mover, and attribute synchronization processes to enhance operational efficiency.
- Engineered and maintained custom workflows, incorporating multi-level approval processes.
- Collaborated in drafting and organizing technical documentation to enhance clarity and usability for SailPoint configuration lifecycle management and application onboarding.
- Managed and organized version control repositories through Git, ensuring effective deployment and systematic code management.
- Created and managed tailored SailPoint UI forms, facilitating manual user provisioning and ensuring effective account management.
- Developed comprehensive knowledge transfer documentation and operational guidance for teams managing roles entitlements provisioning and deprovisioning processes.
- Performed comprehensive root cause analyses to enhance product design by identifying and resolving underlying issues.
- Drafted detailed technical documentation outlining engineering standards, facilitating compliance with industry regulations.
- Developed and maintained strong partnerships with clients through effective communication, enhancing trust and collaboration.
- Communicated technical findings to stakeholders, ensuring comprehensive understanding of project status and objectives.
- Conducted sessions to disseminate knowledge on current engineering trends, promoting a culture of continuous learning.
Compliance Administrator
E2open
Hyderabad, India
05.2019 - 08.2021
- Managed enterprise access governance activities across business and IT applications.
- Performed periodic user access reviews to ensure least-privilege and regulatory compliance.
- Supported Identity and Access Management (IAM) processes including user provisioning, de-provisioning, and role changes.
- Worked with business owners and application teams to review and validate user entitlements.
- Participated in internal audit activities and coordinated audit evidence collection.
- Assisted in planning and execution of ISO 27001 and SOC 1/SOC 2 audits.
- Conducted audit walkthroughs and prepared documentation for compliance reviews.
- Managed vendor and third-party access, ensuring proper approvals and compliance with policies.
- Maintained access control documentation, policies, and procedures.
- Supported RBAC implementation and enforcement across enterprise applications.
- Monitored access violations, tracked remediation, and reported compliance status.
- Collaborated with IT security, compliance, and business teams to improve access governance processes.
- Supported data collection and reporting for compliance, risk, and audit teams.
Compliance Analyst (IAM)
Grene Robotics
Hyderabad, India
03.2015 - 04.2019
- Supported Identity and Access Management (IAM) operations across enterprise applications.
- Performed user provisioning, de-provisioning, and role modifications based on access requests.
- Conducted periodic user access reviews and entitlement recertifications.
- Assisted in implementing and maintaining Role-Based Access Control (RBAC) models.
- Supported internal and external audit activities by gathering access-related evidence.
- Participated in compliance assessments aligned with ISO and organizational security policies.
- Monitored user access for policy violations and coordinated remediation with application owners.
- Worked with business teams to validate and approve user access requests.
- Provided support for identity-related service desk tickets and issue resolution.
- Assisted in onboarding applications into IAM processes and access review cycles.
- Supported vendor and third-party access management activities.
- Worked with OKTA for user provisioning, attribute mapping, and access troubleshooting.
- Assisted in integrating applications with OKTA and directory services.
- Maintained IAM documentation, access control records, and audit artifacts.
- Worked on enhancing and optimizing custom workflows, rules, and custom reports in SailPoint.
Education
Master of Science - Cybersecurity
University of North Texas
Denton, TX08-2022
B.Tech - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University Hyderabad (GSCET)
11-2015
Skills
- Technical Skills:
- Operating Systems: Windows, Linux
- Identity & Access Governance (IGA):
- SailPoint IdentityIQ (6x–84), SailPoint IdentityNow (IDN), IAM Architecture, Identity Lifecycle Management (JML), Access Request & Provisioning, Certifications, Role Management, Policy Enforcement, Role Mining, RBAC, ABAC, SoD Controls, Compliance Governance
SailPoint Administration & Support:
- Workflow configuration and troubleshooting, Rule support and minor enhancements, Access provisioning/deprovisioning support, Lifecycle event configuration support, QuickLinks, Forms, Tasks configuration, Identity profile and role management, Certification campaign support, Production incident management (L2/L3), Root cause analysis and defect resolution, Environment support (DEV, QA, PROD)
- Integrations & Connectors:
- Active Directory, Azure AD, LDAP, RACF (Mainframe), JDBC, Web Services, SAP, Workday, ServiceNow, AWS, Delimited File, SuccessFactors, O365, PAM integrations
Programming / Scripting (Support Level):
- Basic Java & BeanShell (rule support and troubleshooting), SQL (data validation and analysis), REST/SOAP API monitoring & support, PowerShell (support scripts), JSON, XML configuration review
- Security & Compliance Frameworks:
- SOX, GDPR, HIPAA, PCI-DSS, Least Privilege Model, Access Governance Controls, Audit & Compliance Reporting
- Protocols & Standards:
- SAML, OAuth, SCIM, SSL/TLS, Web Services Security
- Platforms & Infrastructure:
- Windows, Linux, Apache Tomcat, WebLogic, WebSphere, IQService, Secure Tunnel (VA), Mainframe Security
Certification
- ISO27001 Lead Implementor
- AWS Security Specialty
- CompTIA Security +
- SailPoint Certified IdentityIQ Associate
- SailPoint Certified IdentityIQ Engineer
- SailPoint Identity Security Engineer (IDN)
Timeline
SailPoint Developer
Vanguard (TCS)
02.2023 - Current
SailPoint Engineer
Donato Technologies
06.2022 - 01.2023
Compliance Administrator
E2open
05.2019 - 08.2021
Compliance Analyst (IAM)
Grene Robotics
03.2015 - 04.2019
Master of Science - Cybersecurity
University of North Texas
B.Tech - Electrical, Electronics And Communications Engineering
Jawaharlal Nehru Technological University Hyderabad (GSCET)