Supriya Bhakthavathsalan
Chantilly,VA
Summary
Results-driven Operations Manager with a focus on optimizing processes and enhancing operational excellence. Successfully managed multi-million dollar projects, translating strategic goals into actionable plans that elevate efficiency and customer satisfaction.
Overview
24
24
years of professional experience
Work History
Front Office Administrator
Bhavani Family Dental
Chantilly, VA
10.2024 - 06.2026
- Managed patient scheduling and appointment confirmations efficiently.
- Processed insurance claims using specialized software systems and tools.
- Coordinated data entry processes for improved accuracy and efficiency.
Manager - Operational Excellence
Cognizant Technology Solutions
Chantilly, VA
04.2021 - 04.2023
- Managed operational functions for a leading U.S. bank, yielding $120 million in annual revenue.
- Engaged with client on enhancing billing processes and resource allocation.
- Prepared budgets and forecasts while tracking financial metrics through variance analyses.
- Partnered with vendor management team to optimize onboarding processes and ensure prompt project renewals.
- Compiled regular reports for senior leaders and clients; crafted PowerPoint presentations for quarterly assessments.
Manager - Operational Excellence
Cognizant Technology Solutions
04.2021 - 04.2023
- Oversaw end-to-end operations for $300 million revenue-generating bank, driving process improvements.
- Monitored budgets and profitability for BFS projects, identifying variance drivers and recommending corrective actions.
- Executed project and financial controls for BFS clients, from task order creation and delivery schedules till end-of-project closeout with invoicing and payment reconciliation.
- Managed vendor operations for top BFS client, delivering timely reports and resolving stakeholder queries.
- Collaborated with client on onboarding processes, project extensions, and billing record updates.
- Produced management and vendor reports to facilitate decision-making during monthly, quarterly, and annual reviews.
Sr. Associate - Business Operations
Cognizant Technologies Solutions
London, UK
05.2007 - 04.2011
- Operational POC for BFS largest client
- Facilitated client communication by delivering regular monthly and ad-hoc reports.
- Collaborated with internal teams to assign resources and address HR issues effectively.
- Analyzed revenue and profitability variances, providing insights into underlying causes.
- Partnered with project team to create task orders log, tracking renewals and resource assignments.
Technical Support Assistant
Cognizant Technology Solutions, CTS
Chennai, India
12.2002 - 05.2007
- Oversaw complete project life cycle for BFS accounts.
- Submitted invoices and conducted follow-ups to ensure prompt payments.
- Stored and maintained task orders while managing client renewal communications.
- Streamlined project workflows through effective cross-department coordinati
Education
Masters in Corporate Secretaryship -
Alagappa University
Karaikudi, India06-2008
Bachelor of Applied Commerce -
Bharathidasan University
Tiruhchirapalli, India06-1996
Skills
- Budgeting & Forecasting
- Data Analysis & Interpretation
- Project management
- Process Improvement
- Vendor Management
- Cross-functional collaboration
- Team collaboration
Work Authorization
Permanent Resident of United States
Timeline
Front Office Administrator
Bhavani Family Dental
10.2024 - 06.2026
Manager - Operational Excellence
Cognizant Technology Solutions
04.2021 - 04.2023
Manager - Operational Excellence
Cognizant Technology Solutions
04.2021 - 04.2023
Sr. Associate - Business Operations
Cognizant Technologies Solutions
05.2007 - 04.2011
Technical Support Assistant
Cognizant Technology Solutions, CTS
12.2002 - 05.2007
Masters in Corporate Secretaryship -
Alagappa University
Bachelor of Applied Commerce -
Bharathidasan University