Supriya Sridhar

• Analyzed business requirements and resolved case requests including configuration/customization of 100+ profiles, permission sets, public groups, roles, role hierarchy, forecasting, field-level security, record types, queues, reports, dashboards, and identification/documentation of bugs.
• Implemented Record-Level and Field-Level security and configured their sharing settings
• Created and maintained reports, dashboards, and analytics to provide insights on key sales and service metrics to drive revenue growth and operational efficiency.
• Implemented Sales Cloud, Service Cloud, Chatter and custom applications in Salesforce.com.
• Developed and Customizing Salesforce.com application based on user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Identified and resolved duplicate records, reducing data redundancy by 30%
• Worked on Record Types, Validation Rules, Triggers, and Page Layouts
• Mapped and loaded data into Salesforce, built and managed dashboards, views, and reports, and designed and developed workflows and assignment rules to automate manual processes for all teams
• Worked on data migration from databases to SFDC using Data Loader
• Designed various Custom Objects, Custom Fields, Page Layouts, Custom Tabs and Record Types as per requirements
• Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com

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• Performing tasks such as data collection, data cleaning, and data analysis using statistical techniques
• Implementing and maintaining databases, gathering data from primary and secondary sources, and identifying, analyzing, and interpreting trends from the data.
• Collecting and analyzing complex datasets to produce insights that can help their company make better strategic decisions.
• Streamlined data collection processes, reducing data extraction time by 20% and improving overall data accuracy.
• Providing quality assurance for imported data, working with quality assurance analysts if necessary.
• Managing master data, including creation, updates, and deletion, and managing users and user's roles.
• Identified optimization opportunity in customer segmentation, resulting in 10% increase in customer retention and 7% boost in revenue.
• Managing master data, including creation, updates, and deletion, and managing users and users roles.
• Providing technical expertise in data storage structures, data mining, and data cleansing
• Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
• Participated in requirements meetings to understand business needs.

• Providing accurate interpretation services between parties who do not share common language, ensuring clear and effective communication.
• Provided accurate and timely translations of legal documents, medical records, and other important documents.
• Created detailed reports on accuracy of translated documents.
• Collaborated with team to translate series of documents from English to other languages.
• Attended training programs to improve professional knowledge and interpretation skills.
• Interpreted conversations between foreign language-speaking clients and others.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Maintained message content, tone, and emotion as closely as possible.