Surabhi Agarwal
Jersey City,NJ
Summary
Technology professional with deep experience in team leadership, change management, and release coordination. Led deployments across multiple platforms, supported production incidents, and resolved complex technical issues with developers and operations teams.
Overview
15
15
years of professional experience
Work History
Technology Lead
Infosys Limited
New York, New York
10.2018 - 01.2026
- Managed a team of 5 developers, providing guidance and mentorship.
- Guided team members in adopting best practices and enhancing team communication.
- Aligned delivery work with agile sprint goals and release schedules.
- Planned and prioritized IT deployments to align with resources, deadlines, and cross-project dependencies.
- Conducted code reviews to ensure quality standards were met.
- Collaborated with stakeholders to clarify project scope and define requirements.
- Collaborated with developers to troubleshoot complex technical issues and deliver solutions.
- Supported incident resolution across production systems and user support queues.
Technology Analyst
Infosys LimitedPune
Pune
01.2015 - 09.2018
- Managed the deployment of software updates across multiple platforms.
- Coordinated incident resolution across development, testing, and operations groups.
- Analyzed application issues for Infosys Pune technology support teams.
- Tested program functions and resolved software defects.
- Developed software programs by coding, testing, and debugging according to specifications.
- Provided support for existing applications by troubleshooting bugs and implementing fixes.
- Maintained source code using version control and coding standards.
- Supported deployment activities and release preparation.
- Participated in disaster recovery planning and exercises to ensure business continuity in the event of system failures.
Senior Systems Engineer
Infosys Limited
Pune, India
10.2010 - 12.2014
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Skills
- Agile delivery
- Code review
- Release management
- Deployment planning
- Incident management
- Version control
- Root cause analysis
- Software maintenance
- ITIL framework
- Change management
- Problem solving
- Cross functional collaboration
- Team leadership
Timeline
Technology Lead
Infosys Limited
10.2018 - 01.2026
Technology Analyst
Infosys LimitedPune
01.2015 - 09.2018
Senior Systems Engineer
Infosys Limited
10.2010 - 12.2014