Surabhi Singh
Kenmore
Summary
Results-driven Technical Product Manager with over 10 years of experience in product management and software development. Skilled in translating business needs into technical requirements while leading API and system validation in distributed architectures. Experienced in backend systems and agile methodologies, ensuring timely delivery of scalable solutions through effective stakeholder engagement.
Overview
13
13
years of professional experience
Work History
Sr. Product Owner
Capgemini
Seattle
01.2026 - Current
- Created user stories, acceptance criteria, wireframes, and prototypes for new products.
- Prioritized sprint backlog to align product strategy with technical dependencies.
- Facilitated agile ceremonies to enhance team alignment and streamline workflows.
- Collaborated with engineering teams to identify defects early and improve system reliability.
- Collaborated with engineering teams to triage and resolve production issues, enhancing platform stability and release quality.
- Led end-to-end quality engineering efforts for migration of legacy system to MDM platform.
- Executed thorough data and post-production validation to identify issues using Postman and Databricks queries.
Senior Product Owner
Starbucks
Seattle
12.2021 - 09.2025
- Led product ownership for store operations platform supporting international Starbucks locations.
- Prioritized product backlog based on business objectives and user feedback.
- Developed user stories and acceptance criteria for new features.
- Partnered with UX and UI teams to design intuitive interfaces that increased customer satisfaction ratings.
- Validated event-driven workflows through testing event generation and downstream processing, ensuring reliability in distributed systems.
- Facilitated agile ceremonies to enhance collaboration and streamline productivity within the team.
- Resolved escalated issues reported by customers in a timely manner while maintaining high levels of customer satisfaction.
- Collaborated with design team to create product look that aligned with user needs and brand identity.
Technology Analyst
T-Mobile
Bellevue
02.2018 - 08.2021
- Developed Splunk dashboards and alerts to enhance proactive monitoring capabilities.
- Performed root-cause analysis deep-diving into microservices, source code, and logs.
- Coordinated requirements with partners and facilitated API investigations to streamline integration processes.
- Led defect triage, prioritizing issues based on severity and customer impact.
- Collaborated with cross-functional teams to implement new software solutions effectively.
- Conducted system testing to ensure functionality and user satisfaction before deployment.
- Coordinated with vendors and external partners to evaluate new technologies and integrate them into existing systems.
Software Engineer
Mahindra Comviva
Gurgaon
06.2013 - 03.2017
- Developed APIs and web modules for the telecom recharge system PreTUPS.
- Executed unit, integration, and UAT testing to ensure software reliability and quality.
- Managed production deployments, monitored system performance, and delivered L3 support to maintain operational stability.
- Conducted RCA, implemented performance tuning, executed code fixes, and created documentation to enhance system functionality.
Education
Bachelors in Engineering - Information Technology
Manipal Institute of Technology
Karnataka, India05-2013
Skills
- Backlog management
- User story creation
- Feature prioritization
- Agile methodology
- Agile / Scrum / Kanban
- Stakeholder Requirements
- Cross-functional collaboration
- Sprint planning
- Release Readiness & Signoff
- User acceptance testing
- Test Case Design & Execution
- API Testing (Postman, Swagger)
- API contracts
- SQL / Data Validation
- Defect management
- Event Generation
- Microservices & Distributed Systems
Personal Information
Title: Technical Product Manager | Product Owner | Business Analyst
Tools & Technologies
- Postman
- SQL
- Databricks
- JIRA
- Figma
- Copilot
- Confluence
- Agile
- Splunk
- SaaS
- Microservices
- Distributed Systems
Timeline
Sr. Product Owner
Capgemini
01.2026 - Current
Senior Product Owner
Starbucks
12.2021 - 09.2025
Technology Analyst
T-Mobile
02.2018 - 08.2021
Software Engineer
Mahindra Comviva
06.2013 - 03.2017
Bachelors in Engineering - Information Technology
Manipal Institute of Technology