Suradis Davis
Selma,TX
Summary
Detail-oriented team player with proven success on improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Train Dispatcher II
Heidelberg Materials
11.2021 - Current
- Enhanced train dispatch efficiency by implementing advanced scheduling techniques.
- Billing trains on Union Pacific website and SAP
- Streamlined communication processes for better coordination between logistics and quarry.
- Reduced delays by optimizing train schedules and resolving conflicts in a timely manner.
- Collaborated with maintenance, and production teams to ensure material availability and minimize service disruptions.
- Monitored weather conditions to proactively adjust schedules and avoid potential service disruptions.
- Managed crew assignments effectively for optimal utilization of available personnel resources.
- Promoted a positive work environment through open communication channels and active employee engagement initiatives.
- Generated reports to track delays and maintain proper records and documentation.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Safety leadership ranked number two in Servtex Quarry Safety Conversations in 2022 and 2023.
- Improved Shipping department performance by implementing a structured plan to prevent derailments by 90%
- Backup at Scale House checking in and scaling out OTR drivers, and data recorder.
- MSHA quarterly hours for Servtex and Burnet quarries
- Help coordinate networking events that increased membership and promoted community awareness
Marketing Administrative Assistant
218 Marketing
06.2020 - 10.2021
- Enhanced brand awareness by implementing strategic marketing campaigns and social media management.
- Increased customer engagement by creating compelling email newsletters and promotional materials.
- Supported the development of annual marketing plans for product launches, events, and promotions.
- Boosted lead generation with targeted content creation for blog posts and website updates.
- Conducted market research to identify target audiences and develop tailored marketing strategies.
- Assisted in the creation of visually engaging presentations for sales team members to use during client meetings.
- Optimized paid advertising campaigns by monitoring performance metrics and adjusting targeting parameters accordingly.
- Developed comprehensive reports detailing campaign success metrics to inform future decision-making processes.
- Expanded social media presence through regular posting schedules and audience engagement initiatives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed SMS platform
Executive Assistant to the General Manager
Contrucciones Morales S.A
01.2013 - 11.2016
- Enhanced executive's productivity by effectively managing calendars, scheduling meetings, and handling correspondence.
- Streamlined communication between departments for improved collaboration and decision-making.
- Managed multiple projects concurrently, ensuring timely completion and high-quality results.
- Assisted in the preparation of various reports and presentations with accuracy and attention to detail.
- Implemented new filing systems and organizational strategies to increase efficiency within the office environment.
- Maintained confidentiality when dealing with sensitive information, earning trust from executives and colleagues alike.
- Facilitated onboarding processes for new hires, providing necessary resources for a smooth transition into their roles.
- Liaised with clients to address inquiries or concerns promptly and professionally, preserving positive relationships.
- Prepared meeting agendas and materials to ensure productive discussions among attendees.
- Conducted research on various topics as needed to support informed decision-making by the General Manager.
- Monitored budgets and expenses related to departmental operations, supporting cost-effective management practices throughout the organization.
Supervisor
NCO Group Panama
02.2008 - 11.2012
- Enhanced customer satisfaction by efficiently resolving escalated issues and providing exceptional support.
- Streamlined contact center operations for increased efficiency and improved service quality.
- Developed and implemented training programs to enhance team performance and productivity.
- Reduced average handling time ( 7 minutes) with effective coaching and feedback sessions for agents.
- Reduced average handling time with effective coaching and feedback sessions for agents.
- Increased first call resolution rates by implementing best practices in problem-solving and communication techniques.
- Collaborated with cross-functional departments QA to resolve complex customer issues and improve the overall customer experience.
- Conducted regular performance evaluations, identifying areas of improvement and implementing corrective action plans for underperforming agents - Feedback.
- Created a positive work environment, fostering strong teamwork and agent engagement.
- Monitored contact center metrics to identify trends, implement process improvements, and drive continuous improvement initiatives.
- Trained personnel in new processes implemented
Education
Master of Engineering - Project Management
Universid Interamericana De Panama
Panama City, Panama Bachelor of Engineering - Industrial Engineering
Universidad Interamericana De Panama
Panama City, Panama05.2012
High School Diploma -
Instituto Panamericano
Panama City, Panama12.2007
Skills
- Project Management
- Data Analysis
- Team building and Leadership
- Logistics Management
- Safety Awareness
- Continuous Improvement
- Dispatching Procedures
- Budget Planning
- Admin assistant
Certifications
Basic Railroad Safety Program
Managing Safety Performance
Commercial Construction
CPR Certified
Timeline
Train Dispatcher II
Heidelberg Materials
11.2021 - Current
Marketing Administrative Assistant
218 Marketing
06.2020 - 10.2021
Executive Assistant to the General Manager
Contrucciones Morales S.A
01.2013 - 11.2016
Supervisor
NCO Group Panama
02.2008 - 11.2012
Master of Engineering - Project Management
Universid Interamericana De Panama
Bachelor of Engineering - Industrial Engineering
Universidad Interamericana De Panama
High School Diploma -
Instituto Panamericano
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