Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suraela Mer

Bothell

Summary

Dedicated professional with a background managing multi-family housing communities, employees, issues and administrative tasks in fast-paced environments. A friendly Manager promoting exemplary customer service, policies and procedures' oversight, facility maintenance and security measures. Hands-on Manager known for excellent public relations and attention to detail with a passion for working with and for people. Solutions oriented problem-solver offering excellent organizational and time management skills.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Business Manager

Hunt Pacific Management Company
09.2023 - Current
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company.
  • Oversee financial operations and maintaining accurate records.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Coordinated and completed move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.



Community Manager

Equity Residential
11.2012 - 12.2021
  • Multi family housing manager able to multi task and wear many hats.
  • Specializing in administrative accuracy
  • Cultivates team motivation
  • Resident satisfaction and retention
  • Legal contract execution and document management
  • Accounts receivable; Accounts payable
  • Hiring, motivating and supporting of on-site staff while providing training support
  • Scheduling and overseeing preventative maintenance, work orders, landscaping and capital improvements
  • Coordinating and negotiating with outside vendors
  • Specialized in increasing NOI average of 10% growth year over year
  • Managed and supervised personnel and business financial records
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
  • Produced reports about community activities to keep owners and directors informed
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Manager

Riverstone Residential
11.2004 - 10.2011
  • Provided team leadership and motivation
  • Initiated comprehensive sales techniques, event planning and innovative marketing strategies
  • Researched and developed comprehensive marketing plans
  • Successfully led team to achieve 95% occupancy within 1 year of opening during a troubled economy
  • Assisted in setting up community operations; vendor operations and online marketing sites
  • Support includes managing and training leasing team, interacting and collaborating regularly with senior management/ ownership group on marketing strategies
  • Specializing in resolving customer issues and closing sales
  • Maintained business websites and customer information databases.

Resident Manager

First Pacific Investments
04.1995 - 11.2004
  • Responsible for oversight of property operations including leasing, maintenance, safety programs, decreased liability, rental operations, legal contract execution and management, accounts receivable, accounts payable
  • Provides motivational training support, Managed and supervised all personnel
  • Scheduling make readies, work orders, landscaping and capital improvements
  • Specialized in community takeovers and under-performing assets; converting low occupancy thus increasing NOI
  • Managed employee work schedules, and business financial records.

Education

GED -

Chatfield Senior High School
Littleton, CO
06.1991

Skills

  • Property Management
  • Staff and Vendor Management
  • Contract Negotiation
  • Workplace Safety
  • Property Inspections
  • Preventative Maintenance planning and execution
  • Leasing and Sales Team Training
  • Payment Processing/Accounts Receivable and Payable
  • Administrative Management
  • Problem Solving
  • Customer Relationship Management
  • Social Media Engagement
  • Employee Performance Management and Assessment
  • Maintenance Knowledge and Scheduling
  • Employee Motivation and Guidance
  • Creative and Adaptable
  • Project management

Certification

  • Certified NALP (National Leasing Professional Certification)
  • Bastyr Simkin Birth Doula Certificate

Timeline

Business Manager

Hunt Pacific Management Company
09.2023 - Current

Community Manager

Equity Residential
11.2012 - 12.2021

Leasing Manager

Riverstone Residential
11.2004 - 10.2011

Resident Manager

First Pacific Investments
04.1995 - 11.2004

GED -

Chatfield Senior High School

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Suraela Mer