Suraj Jacob
Owner And Project Manager/Customer Success Engineer
Phoenix,AZ
Summary
Accomplished, goal-driven workforce IT/project management business leader with 7+ years track record of innovation and success. Expertise in overseeing end-to-end operations development process from design to launch.
G Suite • Trello • Microsoft & Mac Applications • Kronos • Slack • GroupMe • Jira • Confluence • Linux and Unix
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Customer Success Engineer/ Project Manager
Boomtown
Phoenix, AZ
12.2019 - Current
- Assesses over 20 employee and partner performances to determine training needs and define accurate plans for decreasing process lags.
- Introduces higher standards for customer service and increased efficiency by streamlining operations.
- Quickly adapts training plans for client needs, keeping timelines, budgets, desires and reins in project goals meeting key milestones.
Owner/Project Manager
Sun Valley Tax
Phoenix, AZ
01.2016 - Current
- Manages more than 30 independent contractor accounts, day-to-day business operations, accounting, finance, HR, marketing, SEO analysis, and public relations.
- Applies performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Prepares presentations and performed demonstration of tax software to new partners and target audiences based on specific demographics and product details.
- Configures hardware and patches/installs new software new to eliminate security problems and protect data.
- Develops robust financial business plan with detailed benchmarks and action plans.
Scrum Master /Project Manager
One World International
06.2016 - 12.2019
- Applied agile methodology to shorten cycle time and achieve target margins and applied pair programming, Kanban boards, and other tools.
- Assessed/managed 15+ scrum team member's, 3 teams, and 15-20 stake holders. responsibilities and delegated tasks to balance each employee's workload.
- Developed project plans and coordination of tasks/resources, generated 6+ daily work orders for lower complexity custom services meeting key milestones.
Senior System Executive
Cognizant
Phoenix, AZ
06.2016 - 09.2018
- Increased 25% revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Evaluated and resolved WAN and LAN connectivity technologies and versed in SLA and KPI meeting proper metrics.
- Performed data collection to create knowledge-based articles, and remote troubleshooting for point-of-sale systems.
IT Analyst
Ashley Home Furniture
Phoenix, AZ
04.2013 - 06.2016
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Resolved malfunctions with systems and programs through troubleshooting and managed 2+ employees.
Education
Bachelor's - Cybersecurity And Analytical Data Assurance
Western Governors University
Salt Lake City, UT 08.2019 - Current
Certified Scrum Master (CSM) -
Scrum Alliance
Westminster, CO 08.2020 - 08.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Project Management
Leadership
Agile frameworks
Stakeholder relationship management
Strategy implementation
Financial planning
Business Development
KPI management
Coaching and training
Relationship building and management
Process implementation
Budget forecasting
Business development expertise
Strategic and financial planning
Advanced problem solving
Project planning and development
Lean manufacturing and design
Budgeting
Performance Optimization
Capability and scalability planning
Information security
Technical Analysis
Data analysis
Risk identification
Customer interaction
Development team trainings
Risk mitigation planning
Teambuilding
Relationship building
Investor relations
Contract Management
Business planning
Verbal and written communication
Marketing
Human Resource Management
Profit and Loss
Operations management
Client Service
Training development aptitude
Technical Support
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Certified Scrum Master (CSM) -
Scrum Alliance
08.2020 - 08.2020
Customer Success Engineer/ Project Manager
Boomtown
12.2019 - Current
Bachelor's - Cybersecurity And Analytical Data Assurance
Western Governors University
08.2019 - Current
Scrum Master /Project Manager
One World International
06.2016 - 12.2019
Senior System Executive
Cognizant
06.2016 - 09.2018
Owner/Project Manager
Sun Valley Tax
01.2016 - Current
IT Analyst
Ashley Home Furniture
04.2013 - 06.2016