Suraj Jacob
Owner And Project Manager/Customer Success Engineer
Phoenix,AZ
Summary
Accomplished, goal-driven workforce IT/project management business leader with 7+ years track record of innovation and success. Expertise in overseeing end-to-end operations development process from design to launch.
G Suite • Trello • Microsoft & Mac Applications • Kronos • Slack • GroupMe • Jira • Confluence • Linux and Unix
Overview
2
2
years of post-secondary education
16
16
years of professional experience
Work History
Customer Success Engineer/ Project Manager
Boomtown
Phoenix, AZ
12.2019 - Current
- Assesses over 20 employee and partner performances to determine training needs and define accurate plans for decreasing process lags.
- Introduces higher standards for customer service and increased efficiency by streamlining operations.
- Quickly adapts training plans for client needs, keeping timelines, budgets, desires and reins in project goals meeting key milestones.
Owner/Project Manager
Sun Valley Tax
Phoenix, AZ
01.2016 - Current
- Manages more than 30 independent contractor accounts, day-to-day business operations, accounting, finance, HR, marketing, SEO analysis, and public relations.
- Applies performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Prepares presentations and performed demonstration of tax software to new partners and target audiences based on specific demographics and product details.
- Configures hardware and patches/installs new software new to eliminate security problems and protect data.
- Develops robust financial business plan with detailed benchmarks and action plans.
Scrum Master /Project Manager
One World International
06.2016 - 12.2019
- Applied agile methodology to shorten cycle time and achieve target margins and applied pair programming, Kanban boards, and other tools.
- Assessed/managed 15+ scrum team member's, 3 teams, and 15-20 stake holders. responsibilities and delegated tasks to balance each employee's workload.
- Developed project plans and coordination of tasks/resources, generated 6+ daily work orders for lower complexity custom services meeting key milestones.
Senior System Executive
Cognizant
Phoenix, AZ
06.2016 - 09.2018
- Increased 25% revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Evaluated and resolved WAN and LAN connectivity technologies and versed in SLA and KPI meeting proper metrics.
- Performed data collection to create knowledge-based articles, and remote troubleshooting for point-of-sale systems.
IT Analyst
Ashley Home Furniture
Phoenix, AZ
04.2013 - 06.2016
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Resolved malfunctions with systems and programs through troubleshooting and managed 2+ employees.
Education
Bachelor's - Cybersecurity And Analytical Data Assurance
Western Governors University
Salt Lake City, UT 08.2019 - Current
Certified Scrum Master (CSM) -
Scrum Alliance
Westminster, CO 08.2020 - 08.2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Project Management
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Certified Scrum Master (CSM) -
Scrum Alliance
08.2020 - 08.2020
Customer Success Engineer/ Project Manager
Boomtown
12.2019 - Current
Bachelor's - Cybersecurity And Analytical Data Assurance
Western Governors University
08.2019 - Current
Scrum Master /Project Manager
One World International
06.2016 - 12.2019
Senior System Executive
Cognizant
06.2016 - 09.2018
Owner/Project Manager
Sun Valley Tax
01.2016 - Current
IT Analyst
Ashley Home Furniture
04.2013 - 06.2016
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