Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Suraj Oli

Irving,Texas

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

5
5
years of professional experience

Work History

Document Processing Specialist

Citibank
11.2023 - Current
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Supported cross-functional teams by providing accurate and timely information from processed documents for decision-making purposes.
  • Stayed up-to-date with industry trends and best practices in document processing to ensure continuous enhancement of skills and knowledge, benefiting both personal growth and company performance.

Production Coordinator

Fedex supply Chain
02.2022 - 10.2023
  • Validate and receive material
  • Distribute product to be processed using production schedule, or as assigned by management
  • Kept accurate records covering production volume, materials used and quality control measures
  • Arrange equipment and tools as necessary to complete assignment
  • Complete tasks to ensure production levels are met
  • Create and compile reports of work progress, inventory levels, and productions problems
  • Train and coach teammates
  • Maintain inventory using Warehouse Management System (WMS).

Supervisor

Century Commercial Bank
08.2018 - 09.2021
  • Assist and support bank administration in its operational issues
  • Gather and analyze financial and related data of customers
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Assist banking personnel in preparing and checking bank documents and statements
  • Verify and inspect loan documents and customer credentials
  • Prepare and develop individualized loan packages to customers
  • Ensure compliance of security and banking policies and guidelines in banking assistant functions.
  • Monitored workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Education

Bachelor in Business Administration - Business Management

Tribhuwan University
Kathmandu Nepal
01.2018

Skills

  • Resource allocation
  • Project Coordination
  • Task delegation
  • Production scheduling
  • Report preparation
  • Microsoft Package Expert
  • Confidentiality Handling
  • Problem Solving

Languages

English
Nepali
Hindi

References

NAIMO MOHAMED, FedEx Supply Chain, Manager, 469-496-7989, Naimo.mohamed@fedex.com

Timeline

Document Processing Specialist

Citibank
11.2023 - Current

Production Coordinator

Fedex supply Chain
02.2022 - 10.2023

Supervisor

Century Commercial Bank
08.2018 - 09.2021

Bachelor in Business Administration - Business Management

Tribhuwan University

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Suraj Oli