Suraj Sugunan
Atlanta,USA
Summary
Senior Systems Analyst with14+ years of experience in Business Analysis, Software Design, Development, Implementation, and Quality Assurance. Proficient in navigating the Software Development Life Cycle (SDLC) and Quality Assurance Life Cycle (QALC), showcasing expertise in requirement gathering, business process flows, and delivering cost-effective solutions. Adept at identifying and resolving complex business challenges to achieve high-quality results.
Experienced with analyzing and improving complex systems to enhance functionality and performance. Utilizes advanced technical skills to deliver effective solutions and streamline processes. Knowledge of project management and team collaboration ensures successful outcomes and adaptability to changing needs.
Systems Analyst with over [Number] years of experience. Success using technical expertise to drive business goals and metrics.
Overview
19
19
years of professional experience
Work History
SENIOR SYSTEMS ANALYST/PRODUCTION SUPPORT TEAM LEAD
Boehringer Ingelheim Animal Health
12.2023 - Current
- Company Overview: Domain – Healthcare, Pharmacy and Retail
- Comprehensive application support, showcasing excellent debugging and problem-solving skills
- Help in developing and optimizing Oracle PL/SQL queries and managed database performance to ensure seamless application functionality
- Implemented ITIL processes for effective incident and problem management, reducing system downtime and improving issue resolution efficiency
- Help in designing and executing Unix shell scripts for process automation and operational improvement in Unix/Linux environments
- Led root cause analysis by debugging code and analyzing application logs to resolve discrepancies and stabilize applications
- Enhanced application stability by identifying patterns in recurring alerts/issues and delivering permanent solutions
- Managed incident resolution processes, stakeholder communication, and performed support activities for business continuity and holiday migrations
- Automated repetitive manual tasks to improve team efficiency and system reliability
- Collaborated closely with cross-functional teams to analyze and resolve application issues effectively
SENIOR BUSINESS SYSTEMS ANALYST/SENIOR IMPLEMENTATION ENGINEER
Fiserv Inc
02.2022 - 12.2023
- Company Overview: Domain – Finance
- Worked on Order Management System to define and create features and user stories, in project management tools such as Azure DevOps (ADO) based on prioritization to meet the tactical and projected strategic solutions
- Proactively lead and carried out discovery, analysis, design and implementation of customer-oriented retail applications and product enhancements
- Involved in PI Planning to help define the release timelines with dependent teams for joined delivery plan
- Lead sprint grooming, demo and planning sessions with engineering to define and meet sprint deliverables
- Coordinated work on Figma and Zeplin design requirements with respective UI/UX teams and lead the engineering team in a fast-paced agile environment to meet those design requirements
- Lead the team that in charge of the business needs documentation, and accountable for completing the cost-benefit analysis calculations and estimates (BRD)
- Used Postman for checking and validating external APIs used in the project
- Facilitated brainstorming sessions with leadership and stakeholders to help ideate process improvements that meet the corporate goals and address the pain points of the end users
- Owned Business Requirement Documents (BRD) and sustained Functional Requirement Documents FRDs
- Facilitated and lead the team through sprint ceremonies and coordinated with QA to formulate test cases for SIT with cross-functional teams
- Performed functional testing as the SME on the product and facilitated UAT sessions with key stakeholders
- Worked with Production Support Team to help resolve reported incidents and in updating their Runbook on application enhancements
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Collaborated with stakeholders to gather requirements, translating them into actionable plans for system improvements.
API DESIGN ANALYST
Sprint Corp. (Now T-Mobile)
01.2019 - 02.2020
- Gather requirements by conducting meetings and brainstorming sessions with senior management of the Research Group and SMEs and document them
- Performed GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
- Complete understanding of user stories and expressing them to a granularity that makes each user story -independent, estimable, buildable, testable within a sprint timeframe
- Facilitated JAD Sessions with users, developers, and database design team to deal with backend synchronization issues
- Lead API requirements gathering, developing use case documentation, and collaborating with business partners to deliver business logic API solutions
- Communicate product requirements to various organizations such as IT, Sales reporting, Supply Chain, Customer Service etc
- Closely worked with the API services development team in creating new web services APIs for Order Management Domain
- Gather and validate requirements, consulting with product management, development, customers, and other stakeholders in the market
- Decide what to build and what not to build, translating the strategic plan into tactical execution
- Created Micro-services (Swaggers) documentation working closely with architects and developers using YAML
- Work with development, QA, security, operations, and data teams to drive delivery of releases
- Provide post-release education via demos, release notes and other documentation
- Assess the impact of delivered features in achieving their desired goals
- Engage customers and end users to elicit feedback around the product offering
- Validated WSDL, request and response XML Added Assertions to validate the response XML with database
SENIOR BUSINESS SYSTEMS ANALYST/SENIOR IMPLEMENTATION ENGINEER
Fiserv Inc
08.2016 - 01.2019
- Gather requirements by conducting meetings and brainstorming sessions with senior management of the Research Group and SMEs and document them
- Participated as a team member and Scrum Master in a various Agile Projects
- Performed GAP analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements
- Complete understanding of user stories and expressing them to a granularity that makes each user story -independent, estimable, buildable, testable within a sprint timeframe
- Facilitated JAD Sessions with users, developers and database design team to deal with backend synchronization issues
- Created Use-Case Models to depict Actions and Use- Cases in various Business Processes
- Functional expert for new and existing bank interfaces utilizing various technologies (EDI, Treasury workstations) and file format payments and Electronic Bank Statement Processing
- Designed the UI of the application, prototyping and wire framing in MS Visio for better illustration of the application
- Assisted in review and implementation of procedures to safeguard credit card and personal information, reducing risk of potential fraud
- Identifying and documenting API Request/Response parameters and rules
- Provide hands on technical API support, troubleshooting and subject matter expertise in all customer environments
- Served as API advisor for consuming application team to inform them of available REST/SOAP services and identifying needs for additional interfaces
- Tested Web Services/XML/SOAP and RESTFUL services using Soap UI tool
- Created Visio flow diagrams to explain daily Bill payments, refunds, returns, chargebacks and reversals process
- Implement, Demonstrate API calls, API documents to clients to support client integration
- Worked on mapping multiple flat files which needs to be loaded into the system like Bill generated from the Billing system, EOD remittance files, ACH file, etc
- Validated WSDL, request and response XML Added Assertions to validate the response XML with database
- Validated Web Services and RESTful calls by comparing the data with Database and User Stories
- Provided support for initiatives to move clients from a non-compliant expense management system to a Payment Card Industry (PCI) compliant expense management system
- Responsible for numerous decisions in respect to business policies, procedures, methods for implementation
- Created various types of reports/sub-reports and drilldown like standard and cross tab reports with bar chart, pie chart and line-chart graph representation reports
- Provided walkthroughs of the Reporting feature
- Designed and implemented basic SQL queries for QA Testing and Report / Data Validation
- Worked on SOA environment to connect the system to arbitrary number of web services
- Perform system analysis to ensure ACH regulatory requirements are met
- Payments SME - product design, technical integration, and implementation of payments products (Debit/Credit card, ACH)
- ACH Origination / Receipt (including returns monitoring, monthly reporting, new set ups, due-diligence reviews, etc.)
- Created development flowchart in conjunction with the development, infrastructure, and network teams containing instructions for maintaining the Application
- Used MS SharePoint for managing the documents during SDLC
- Actively participated in Postproduction Validation (PPV) and production call support to handle issues appropriately
- Worked as a level1 support for customer applications and effectively coordinated with responsible teams to resolve production issues in timely manner
- Created and assisted in investigating of incidents with proper severity, priority and impact
- Follow-up on old and current incident requests for clean-up and auditing purposes
SENIOR BUSINESS SYSTEMS ANALYST
Cummins Inc.
06.2012 - 07.2016
- Company Overview: Domain - Manufacturing, Retail
- Coordinated with the product owner and business users to gain an in-depth understanding of the business objectives
- Develop high-level and low-level documents like Business requirements documents (BRD) and System requirements documents
- Conducted GAP Analysis to evaluate As-Is and To-Be scenarios to understand product requirement
- Prepared Use Cases diagrams, activity flow diagrams, sequence diagrams from the gathered requirements and created UML diagrams
- Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, and other agile ceremonies
- Used Postman for checking and validating external APIs used in the project
- Collaborated with the QA testing team to develop the test plan, test conditions and test cases to be used in testing knowledge
BUSINESS SYSTEMS ANALYST
State Farm
10.2010 - 05.2012
- Company Overview: Domain - Insurance
- Conducted Gap analysis to assess the strengths and weaknesses of the proposed project (To-be state) as compared to the current state
- Expertise in tracking change throughout the SDLC and continuously identifying new risks and coming up with strategies to mitigate them
- Well versed in preparing Project Scope, Product Roadmap, Business Requirements Document (BRD), System Requirements Document (SRD)
- Experience in requirements gathering through elicitation techniques like requirement workshops, interviews, brainstorming, and JAD sessions
- Worked with Sabre GDS for delivering stakeholders requirements for reservation and other airline operations
- Participated in One-on-One interview sessions, Focus Groups to elicit information from the Managers and financial analysts
- Extensively interacted with the designers, developers to ensure functional implementation of business requirements
- Coordinated the execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing
BUSINESS SYSTEMS ANALYST
SEI WEALTH PLATFORM
02.2009 - 03.2010
- Company Overview: Domain – Finance
- Key point of contact worked with stakeholders to appreciate their systems, AS-IS process and business need
- Performed GAP Analysis to identify the deficiencies of the current system and to identify the requirements for the new system
- Participated in JAD sessions by inviting SME’s, tech leads and Architects to make sure that gathered requirements are met
- Assisted in designing User Interface by creating Static and Dynamic Prototypes
- Derived functional and non-functional requirements to create a Functional Requirements Document
- Prepared Business Requirement Documents (BRD), Mapping Document based on gathered requirements
- Created UML diagrams such as Activity Diagram, Sequence Diagram and Use Case Diagram to depict the various processes
- Created Requirement Traceability Matrix (RTM) to make sure all requirements are covered with test cases
- Facilitated UAT sessions for end users and collaborated with business team to get UAT sign offs for every sprint
JUNIOR JAVA DEVELOPER
Deccan Soft
01.2006 - 12.2006
- Performed the requirement analysis and documented the requirements
- Created the database Objects such as Tables, Views, Indexes and constraints
- Assisted in the development of the company's website
- Edit and update Web site using HTML, XML, and CSS
- Assisted in developing Servlets and Java Server Pages (JSP)
- Writing Pseudo-code for Stored Procedures
- Developed PL SQL queries to generate reports based on client requirements
- Enhancement of the System according to the customer requirements
- Created test case scenarios for Functional Testing
- Used Java Script validation in JSP pages
- Helped design the database tables for optimal storage of data
- Coded JDBC calls in the servlets to access the Oracle database tables
Education
Master of Science - Computer Science
Fitchburg State University
Fitchburg, MASkills
- Methodologies: Agile, Waterfall, Hybrid
- Modelling Tools: MS Visio, Lucid Chart, Figma, Drawio
- Web Technologies: XML, JSON, HTML & CSS, SOAP, RESTful, Web Services
- ETL: Informatica3
- Testing Tools: Selenium, Postman, SOAP UI
- Project Management Tools: Azure DevOps, JIRA, Rally
- Frameworks: Scrum, Kanban
- Languages: SQL, JAVA, Python, PL/SQL
- Databases: Azure SQL, Oracle, SQL Server, IBM Db2, AWS, EXASOL
- BI Tools: Tableau, Power BI, Crystal Report
- Documentation Tools: Azure Wiki, SharePoint, Confluence, Google Drive
- User acceptance testing
- Change management
Timeline
SENIOR SYSTEMS ANALYST/PRODUCTION SUPPORT TEAM LEAD
Boehringer Ingelheim Animal Health
12.2023 - Current
SENIOR BUSINESS SYSTEMS ANALYST/SENIOR IMPLEMENTATION ENGINEER
Fiserv Inc
02.2022 - 12.2023
API DESIGN ANALYST
Sprint Corp. (Now T-Mobile)
01.2019 - 02.2020
SENIOR BUSINESS SYSTEMS ANALYST/SENIOR IMPLEMENTATION ENGINEER
Fiserv Inc
08.2016 - 01.2019
SENIOR BUSINESS SYSTEMS ANALYST
Cummins Inc.
06.2012 - 07.2016
BUSINESS SYSTEMS ANALYST
State Farm
10.2010 - 05.2012
BUSINESS SYSTEMS ANALYST
SEI WEALTH PLATFORM
02.2009 - 03.2010
JUNIOR JAVA DEVELOPER
Deccan Soft
01.2006 - 12.2006
Master of Science - Computer Science
Fitchburg State University
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