SURAJIT GANGULY
WOBURN,MA
Summary
Passionate hospitality professional with over 17 years of experience serving in fine dining restaurants,banquet events and also in the bar.Expert in delivering exceptional guest experiences , skilled efficient setup and service. Extremely customer focused and dedicated to maintain all the industry standards , multitasking and work well under pressure.
Overview
21
21
years of professional experience
Work History
Retail Associate
NORTH WOBURN LIQUORS
01.2021 - 12.2024
- Maintaining inventory levels, rotating products and eliminating expired items
- Providing assistance to customers, answering questions and suggesting products
- Ensuring compliance with all state and liquor laws and regulations
- Communicating with management, suppliers and other team members
- Receiving deliveries from different suppliers and stocking them in the store rooms
- General cleaning of the shelves and other store areas
- Keeping an up to date knowledge on all products in the store
- Restocking and cashiering
Restaurant Manager/Bartender
CHOICE GROUP OF HOTELS
01.2018 - 09.2020
- Company Overview: tablacuisine.com
- Managed a team of 17 consisting of servers, hosts and back-of-house staff
- Hired and trained 30+ staff members on customer service skills, food and beverage knowledge and Covid-19 safety standards
- Created cross training program ensuring FOH staff members were able to perform confidently and effectively in all positions, taking regular inventory in food and beverage
- Placing order to the suppliers
- Maintaining hygiene, food safety and service standards
- Also managed banquet operation, outdoor catering and a cafe (serves breakfast and lunch)
- Tablacuisine.com
Restaurant Manager/Bartender
SHRISH GROUP LLC
03.2015 - 01.2018
- Company Overview: saazindian.com
- Coordinating daily restaurant operation, Maintaining customer service with guests preferences with quality service and expecting their repeat visit, building relationship with new clientele, greeting guests with their name and suggesting them food maintaining guest history, supervising the stuff and managing their schedules, giving training about food, beverage and upselling products, Handling financial part starting from ordering, taking inventory and paying bills, developing new food and beverage menu and planning new budget, planning special events and ensuring profitability
- Saazindian.com
F&B Intern
TOFTREES GOLF RESORT AND CONFERENCE CENTER by MARRIOTT
01.2014 - 01.2015
- Company Overview: www.toftrees.com
- Banquet server-setting up for the banquet events, welcoming the guests as they arrive and helping them to find their seats, delivering food from the kitchen to the banquet hall, serving food and drinks and refilling beverages, helping to prepare for clean up the event, addressing complaints and fulfilling special requests, keeping the banquet hall clean after the party gets over, cleaning the cutlery, crockery and glassware
- Restaurant server(The Field)-worked as a server in a restaurant serves breakfast, lunch and dinner, changing the setup of the restaurant according to the meal period, taking reservations, taking orders of the food and beverages, suggesting the guests about different craft beers on tap, day special and also explaining them about the restaurant menu, processing payments and handling cash transaction, maintaining cleanliness of the restaurant, cleaning menus, crockery, cutlery and the glassware before the shifts end
- Www.toftrees.com
Guest Service Coordinator
ITC HOTEL, THE SONAR , A LUXURY COLLECTION HOTEL by STARWOOD
12.2005 - 12.2013
- Company Overview: www.itcwelcomgroup.in
- Manage all aspects (business, financial and operation management) of the restaurant including guest relations, training, scheduling, sales, operations, employee supervision and act as a liaison between senior managers, account executives, staff and other departments
- Interacting with guest, order taking, serving food and beverages
- Worked as Guest service coordinator in PESHAWRI for 48 months (North-West Frontier cuisine and a fine dining restaurant) as a steward (guest service valet) and also as a Supervisor (guest service coordinator)
- Butlers for 05 months as a supervisor (guest service coordinator)
- West View Bar and Grill (fine dining restaurant) BAY OF BENGAL (A lounge bar), DUBLIN (Irish bar & pub) for 32 months as a supervisor (guest service coordinator)
- Eden Pavilion for 05 months (Multi-cuisine 24 HR restaurant) as a supervisor (guest service coordinator)
- Www.itcwelcomgroup.in
- ON JOB TRAINING: Certified in the program Train the Trainer by Beacon Consulting-at ITC-Sonar
- Attended the Art of Hospitality training programme-at ITC-Sonar
- Attended the intermediate in wines (level 1,2&3) by WSET-at ITC-Sonar
- Participated in personality development, customer handling and bar skills by BAR MASTERS ACADEMY (Pernod Ricard Initiative)-at The Oberoi Grand, Kolkata
Industrial Trainee
THE LEELA PALACE KEMPINSKI, BANGALORE
10.2003 - 03.2004
- Company Overview: www.theleela.com
- Undergone a training program in all the major departments like Food & Beverage (RESTAURANTS, BANQUETS, ROOM SERVICE, BAR) Housekeeping and Front Office in the hotel
- FOOD & BEVERAGE: Greeting customers, escorting them to the tables, taking food and drink orders, serving food and beverages, delivering order in the room service, placing room amenities
- Answering questions about the hotel to the guests, explaining menu items and specials, and also worked as a food runner and bar back
- Co-coordinating with team workers to plan events, parties etc
- Www.theleela.com
Education
DIPLOMA IN HOTEL AND CATERING MANAGEMENT - FOOD & BEVERAGE, FOOD CULTURE & HOSPITALITY, CUSTOMER CARE, MARKETING PLANNING
QUEEN MARGARET UNIVERSITY COLLEGE
EDINBURGH, SCOTLAND06.2005
BACHELOR OF ARTS - INTERNATIONAL HOSPITALITY MANAGEMENT
QUEEN MARGARET UNIVERSITY COLLEGE
EDINBURGH, SCOTLAND06.2005
Skills
- Food and Beverage preparation and safety
- Food plating and presentation
- Passion for customer satisfaction
- Restaurant equipment operation and maintenance
- POS system proficiency
- Dining area cleanliness
- Attention to detail
- Problem solving
- Task prioritization
- Cost controls
- Knowledge about the products
- Upselling
Personal Information
- Date of Birth: 01/10/83
- Gender: Male
Timeline
Retail Associate
NORTH WOBURN LIQUORS
01.2021 - 12.2024
Restaurant Manager/Bartender
CHOICE GROUP OF HOTELS
01.2018 - 09.2020
Restaurant Manager/Bartender
SHRISH GROUP LLC
03.2015 - 01.2018
F&B Intern
TOFTREES GOLF RESORT AND CONFERENCE CENTER by MARRIOTT
01.2014 - 01.2015
Guest Service Coordinator
ITC HOTEL, THE SONAR , A LUXURY COLLECTION HOTEL by STARWOOD
12.2005 - 12.2013
Industrial Trainee
THE LEELA PALACE KEMPINSKI, BANGALORE
10.2003 - 03.2004
DIPLOMA IN HOTEL AND CATERING MANAGEMENT - FOOD & BEVERAGE, FOOD CULTURE & HOSPITALITY, CUSTOMER CARE, MARKETING PLANNING
QUEEN MARGARET UNIVERSITY COLLEGE
BACHELOR OF ARTS - INTERNATIONAL HOSPITALITY MANAGEMENT
QUEEN MARGARET UNIVERSITY COLLEGE
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