Surasak Phongwarin
SILVER SPRING,Maryland
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
19
19
years of professional experience
Work History
Server Supervisor
Yosaku Restaurant
11.2005 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
- Controlled food costs and managed inventory.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
Sushi Chef
Yosaku Restaurant
10.2004 - 11.2005
- Prepared high-quality seafood, rice and ingredients for sushi.
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Maintained well-organized mise en place to keep work consistent.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Set up and broke down kitchen for service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
Education
Bachelor of Arts - Business Economics
University of The Thai Chamber of Commerce
Bangkok,Thailand06.1988
Skills
- Team Training
- Restaurant Operations
- Crew Coordination
- Policy Implementation
- Menu Planning
- Policies Development
- Worker Training
- Food Safety
- Equipment Inspection
- Staff Forecasting
- Customer Service
- Supply Ordering
- Inventory Control
- Work Area Inspection
- Sanitizing Understanding
- Safety Training
- Food Safety Understanding
- Food and Beverage Service
- Supplies Purchasing
- Service Quality Standards Evaluation
- Reservations Coordination
Languages
Thai
Full Professional
English
Elementary
Timeline
Server Supervisor
Yosaku Restaurant
11.2005 - Current
Sushi Chef
Yosaku Restaurant
10.2004 - 11.2005
Bachelor of Arts - Business Economics
University of The Thai Chamber of Commerce
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