Suraya Golden

Senior MAA

• Answer a high volume of incoming calls while providing accurate information regarding clinic services, appointments, and insurance coverage, etc.
• Coordinate patient appointments, ensure timely reminders, and manage cancellations or rescheduling.
• Collect patient information, including insurance details, medical history, and personal identification, ensuring data accuracy.
• Maintain clear and concise communication while passing patient information to a provider.

Referral Coordinator

• Process incoming faxes, directing them to the appropriate department, and uploading patient records.
• Process incoming dermatology referrals, verifying insurance eligibility, and correct diagnosis.
• Maintain detailed records throughout the referral process, documenting the dates patients are referred, to ensure they are being contacted to schedule.

• Maintain a professional and friendly demeanor when interacting with patients and visitors, creating a welcoming environment for all.
• Knowledge of practices and protocols related to medical office procedures, office visit types, and insurance verification, which may include Medicare, HMO, PPO, and fee-for-service, is sufficient to properly obtain and track authorizations and appoint patients.
• Following up on any urgent incoming messages given by the doctor or medical assistant.
• Provide referral status, follow up with the medical assistant, and chart history for scheduling instructions.
• Creating new patient charts in Amazing Charts, while gathering all personal information to ensure that the information is accurate.
• Ability to efficiently use computer system applications for all functions required for this position, including Updox, spreadsheets, and word processing.
• Occasionally, prep the examination room while obtaining and documenting the patient's vital signs, medical history, and chief complaint, and ensuring their comfort and privacy before handoff to the doctor.

• Responsible for general surgery referral operations at the clinic.
• Streamline the referral process to ensure timely patient appointments, and optimize patient care.
• Organized and maintained patients' EMRs.
• Responsible for keeping track of patients' pre-op testing status.
• Ensure accurate and timely communication between referring physicians, surgeons, and patients for seamless coordination of surgical procedures.
• Collaborate with insurance companies to verify coverage, and obtain necessary pre-approval for surgical procedures.
• Match CPT procedure codes with ICD-10 codes.

• Managed pricing and signage for all departments throughout the store.
• Create floor plan displays to promote products in alignment with corporate sales and new products.
• Enhance the overall store appearance by applying careful consideration to product and display locations.
• Supervise merchandising employees and monitor adherence to company standards.
• Maintained energy and enthusiasm in a fast-paced environment.
• Delivered an exceptional level of service to each customer.

• Coached and trained swimmers.
• Developed personalized training plans for swimmers based on their abilities.
• Monitored and evaluated swimmers' progress, and provided feedback for improvement.
• Organized and supervised swim practices and competitions.
• Ensured swimmers' safety and followed all safety protocols.
• Collaborated with other coaches to develop team strategies and goals.

• Promote the benefits of float therapy to potential clients through effective communication and personalized recommendations.
• Regularly update and maintain the online booking system to ensure accurate availability and scheduling for customers.
• Maintain a clean and organized reception area to create a welcoming environment for clients.
• Provide exceptional customer service by creating a welcoming and calming environment for clients during their visit to True Rest Float Spa.

• Assisted customers in selecting and purchasing bakery items.
• Operated the cash register and processed transactions.
• Maintained the cleanliness and organization of the bakery area.
• Prepared and packaged bakery products for display.
• Provided excellent customer service and addressed inquiries.
• Followed food safety and hygiene protocols.
• Assist in maintaining food safety and cleanliness standards in the bakery area to ensure a safe and hygienic work environment.