Surayyah Staten
Philadelphia,PA
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
12
12
years of professional experience
Work History
Program Specialist
WES Health System
Philadelphia, PA
12.2023 - Current
- Maintained accurate records and documented client data in company databases.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Collaborated with social workers to support patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Prepared periodic reports, financial statements and records on program activities for management.
Clerical Assistant
LECET
Philadelphia, USA
05.2017 - 05.2023
- Kept office records organized supplies well-stocked for optimal team performance.
- Answered office phone and emails to schedule appointments, answer question and document information.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Processed accounts payable and account receivable updates to maintain current financial records.
- Booked venues for company conferences, and members.
- Mentioned and provided training to interns and develop social media content.
- Assisted customizing t-shirts and for members and staff.
Receptionist
Laborers District Council
Philadelphia, USA
05.2013 - 05.2017
- Schedule and confirmed appointments.
- Direct incoming calls using multi-line telephone system.
- Served visitors by welcoming and guiding traffic to appropriate personnel.
- Reported suspicious individuals to supervisor.
- Transcribe sponsorships request for the board members approval.
Education
Clerical Assistant -
LECET
Philadelphia, PA05.2023
Some College - Psychology
Philadelphia Community College
Philadelphia, PASkills
- Scheduling and Calendar Management
- Billing and Invoicing
- Data Entry and 10 Key
- Microsoft Office
- Bookkeeping Software
- Google Drive
- Creative Thinking
- Outgoing Mail Preparation
- Reliable and Punctual
- Document Typing and Formatting
- Training development
- Program optimization
- Eligibility determination
Timeline
Program Specialist
WES Health System
12.2023 - Current
Clerical Assistant
LECET
05.2017 - 05.2023
Receptionist
Laborers District Council
05.2013 - 05.2017
Clerical Assistant -
LECET
Some College - Psychology
Philadelphia Community College
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