Summary
Overview
Work History
Education
Skills
Leadership & Certifications
Timeline
Generic

Prathyusha Sure

Toronto

Summary

Results-driven operations professional with 4 years of experience leading multi-site teams and optimizing workflows to increase fleet utilization by over 8%. Demonstrates strong ownership and bias for action, driving a 14% improvement in team performance while maintaining a safe work environment with zero safety incidents. Ensures 100% compliance with quality and safety standards. Skilled in coaching and developing teams of 10–20 associates, managing operational reporting, and resolving complex customer issues with a customer-obsessed mindset. Adept at inventing and simplifying processes, improving customer satisfaction scores by 20%, and maintaining high standards of operational excellence in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Manager in Training

Ryder Logistics
12.2024 - Current
  • Directed daily operations across three branches (Alliston, Milton and Vaughan), ensuring seamless coordination of maintenance, inventory, and customer support for a fleet of 400+ vehicles.
  • Managed and developed a team of 25 technicians, improving maintenance efficiency by 15% and achieving 98%+ daily fleet readiness through structured performance monitoring and hands-on leadership.
  • Increased vehicle utilization from 69% to 84.31% in under 90 days by identifying inefficiencies in scheduling and proactively reallocating fleet assets based on demand trends.
  • Delivered 70 qualified leads within 5 months by implementing a high-touch customer outreach strategy and maintaining a consistent focus on service reliability and responsiveness.
  • Assumed full responsibility for Vehicle Maintenance Index (VMI) at Vaughan within 4 months, maintaining 100% availability and eliminating delays in repair workflows.
  • Consistently received 8+ customer commendations monthly for exceptional service and responsiveness, contributing to branch reputation and client retention.
  • Maintained accurate daily Non-Leased Equipment (NLE) reporting in RIDE, ensuring real-time visibility into fleet status and enabling faster decision-making at the regional level.
  • Oversaw weekly updates to internal fleet use reporting, ensuring contract alignment and accurate departmental cost allocation across both locations.
  • Maintaining daily cash delinquency reports to support regional collections efforts, contributing to a 22% reduction in outstanding balances within 6 months through proactive follow-ups and coordination with finance.
  • Manages backend operations for Ryder Alliston and Vaughan, maintaining efficiency and strong client relations.
  • Ensures strict adherence to Preventative Maintenance (PM) schedules and Ryder safety compliance protocols.
  • Maintains complete and accurate customer interaction logs in Ryder's CRM.
  • Proficient in Ryder systems: RAMP, FIS, SMO, Tech Hub, Rental CSM, ACS, and RIDE.

Lead (CSR II)

TTEC
10.2022 - 09.2023
  • Acted as team lead for 20 associates across two locations, using Maestro dashboards and weekly quality audits to monitor performance, deliver targeted coaching, and drive a 10% improvement in output quality while reducing errors by 15% within 3 months.
  • Resolved high-volume customer escalations with urgency and accuracy, resulting in a 10% increase in repeat customer interactions and long-term loyalty.
  • Responded to 70+ customer inquiries daily via phone, email, and chat, using Salesforce CRM to manage cases and improve service consistency, contributing to a 25% increase in customer satisfaction.
  • Decreased average handling time by 15%, saving over 2 hours per day by streamlining workflows and integrating Zendesk automation tools.
  • Delivered a 25% upsell rate, generating over $30,000 in additional revenue by identifying customer needs and offering tailored solutions.
  • Supported the launch of a new loyalty program, directly contributing to a 20% increase in customer retention within the first 90 days.
  • Designed and implemented a streamlined service workflow that boosted satisfaction scores by 25% and cut complaints by 20%, improving overall customer experience and frontline team efficiency.
  • Maintained detailed, accurate records of customer interactions and escalations, supporting case resolution, root cause analysis, and reporting accuracy.

OMNI/CSR Associate

Walmart
05.2021 - 02.2022
  • Processed an average of 250–300 customer transactions per shift with a 98.7% accuracy rate, contributing to a 15% reduction in end-of-day cash variances over a 6-month period.
  • Proactively reorganized front-end workflows during peak hours, reducing average customer wait times from 7 minutes to under 5 minutes and improving transaction throughput by 18%.
  • Conducted over 200 inventory checks per week, ensuring >99% on-shelf availability and directly supporting a 12% sales increase in high-turnover departments.
  • Trained and mentored 6+ new associates in customer service, POS operation, and department protocols, resulting in a 20% faster ramp-up time to independent productivity.
  • Assigned to lead closing shifts 3x weekly, ensuring accurate reconciliation of $15,000+ in daily sales and maintaining 100% compliance with audit and loss prevention standards.
  • Monitored and replenished stock for high-demand SKUs across multiple departments, contributing to a 15% reduction in stockouts and improving sales conversion rates during weekly promotional periods.
  • Supported department transitions during seasonal resets by coordinating over 500+ product relocations, ensuring planogram compliance and enabling a 10% increase in visual merchandising scores during corporate audits.

Education

Graduate Degree - Computer Systems Analysis

Fanshawe College
Toronto

Graduate Degree - Human Resources Management

Georgian College
Toronto

Bachelors - Computer and Information Science

GVP College
India

Skills

  • Operational excellence
  • Workflow optimization
  • Multi-site management
  • Inventory control
  • Fleet utilization
  • Quality assurance
  • Compliance management
  • KPI tracking
  • Process improvement
  • Team leadership
  • Coaching and mentoring
  • Training and onboarding
  • Labor scheduling
  • Performance monitoring
  • Conflict resolution
  • Employee engagement
  • Customer obsession
  • Issue resolution
  • VOC analysis
  • Customer retention
  • Multi-channel communication
  • Data-driven decision-making
  • Microsoft Excel
  • Reporting tools proficiency
  • Accountability ownership
  • Bias for action
  • Problem solving
  • Critical thinking
  • Adaptability
  • Results-oriented
  • Attention to detail
  • Effective communication

Leadership & Certifications

  • OSHA Safety Certified
  • Lean Six Sigma Green Belt Training
  • Advanced Microsoft Excel (PivotTables, Macros, Data Analysis)
  • Experienced with fleet management software
  • Strong ownership and accountability mindset
  • Proven ability to deliver results under pressure
  • Skilled in coaching, developing, and motivating teams
  • Excellent problem-solving and data-driven decision-making skills
  • Recognized for customer obsession and continuous improvement
  • Effective communicator with cross-functional collaboration experience
  • Volunteer experience in community outreach and team leadership

Timeline

Manager in Training

Ryder Logistics
12.2024 - Current

Lead (CSR II)

TTEC
10.2022 - 09.2023

OMNI/CSR Associate

Walmart
05.2021 - 02.2022

Graduate Degree - Computer Systems Analysis

Fanshawe College

Graduate Degree - Human Resources Management

Georgian College

Bachelors - Computer and Information Science

GVP College

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