Suree Marley
Sunnyvale,CA
Summary
Dynamic Community Relations Manager with a proven track record at Essex Property Trust Inc., excelling in employee mentoring and conflict resolution. Skilled in budget oversight and revenue optimization, I foster team development and enhance service excellence, driving productivity and employee retention through effective leadership and collaborative decision-making.
Overview
20
20
years of professional experience
Work History
Community Relations Manager
Essex Property Trust Inc
02.2020 - Current
- Enhanced performance by overseeing daily operations for over 3,000 apartments and mentoring 6 team members to encourage independent thinking and work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listened to concerns and found appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Community Manager
Equity Residential
08.2010 - 01.2020
- Worked with maintenance staff to complete timely turnover for a minimum vacancy loss.
- Achieved year-over-year revenue growth from 2012 to 2020 at a minimum of 3%.
- Train employees to handle all tenant logistics and leases and effectively schedule appointments, showings, move-ins, and move-outs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with corporate, residents, and on-site associates.
- Follow and enforce company policies and procedures to maintain properties to the highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Planned special events such as resident summer picnics, Halloween parties, appreciation night, etc.
Assistant to the Controller
Demmon Partners
04.2005 - 06.2010
- Responsible for semi-monthly processing payroll from start to finish at the main office for 100–120 employees from 9 properties. Streamline and prioritize payroll process, confirm the accuracy of hours, overtime and commissions to avoid under / overpayment with zero errors.
- Intercompany journal entries for 14 properties, including the trust and other rental properties.
- Complete cycle account payables & account receivables
- Bank reconciliation for 16 bank accounts
- Process & file 1099s for 14 properties at year-end
- Respond to EDD, IRS & Child Support Garnishment Notices
Education
Bachelor of Science - Accounting
University of Phoenix
San Jose, CA06-2027
Skills
- Employee onboarding facilitation
- Service excellence
- Effective team leadership
- Mentoring team members
- Revenue optimization strategies
- Team development
- Budget oversight
- Vendor management
- Collaborative decision-making
- Expense management
- Effective conflict resolution
- CRM expertise
Accomplishments
- Supervised team of 15 staff members during the general manager absent.
- Currently, overseeing over 3000 units with the help of 6 assistances that normally be manage by 2 manager.
- Managing team efficiency with the high percentage of the phone calls and emails responses during shortage of staffs.
- Receiving a Community of the Year in 2017
- Receiving the Excellence in Sales and Customer Services in 2012 - 2017.
Languages
English
Full Professional
Interests
- Outdoor Recreation
- Playing Sports
- Camping
- Participate in hiking and soccer, as recreational activities to maintain physical fitness
- I enjoy cooking for friends and family gatherings
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Community Relations Manager
Essex Property Trust Inc
02.2020 - Current
Community Manager
Equity Residential
08.2010 - 01.2020
Assistant to the Controller
Demmon Partners
04.2005 - 06.2010
Bachelor of Science - Accounting
University of Phoenix
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