Suren DeSilva
Portland,OR
Summary
- Adaptable, empathetic and an excellent communicator
- Perfect attendance record, self-starter, highly organized and always leads by example
- Proficient in MacOS, PC, Adobe Photoshop, Skype, Zoom, WebEx, Slack, Microsoft Office
Overview
13
13
years of professional experience
Work History
Administrative Assistant, ITC, Timekeeper
Oregon Health & Sciences University
03.2021 - Current
- Scheduled office meetings and client appointments for EP providers
- Collect receipts and submitted all EP expenses
- Ordered office supplies
- Managed IT requests for the entire department
- Managed Timekeeping for the entire department
- Submited requests for digital security access
- Assisted with IT equipment setup
- Coordinate internal and external events
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Assisted coworkers and staff members with special tasks
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Onboarded and trained new employees in various roles
Senior Patient Account Representative
ORM Fertility
11.2015 - 03.2020
- Answered incoming calls, scheduled appointments and filed medical records
- Coordinated monthly new patient seminar events
- Contacted patients after insurance was calculated to obtain payments
- Responded to patient, family and external payer inquiries
- Utilized computer programs to create invoices, letters and other documents
- Prepared reports detailing billing actions, flags and other key information
- Verified patient insurance eligibility and entered patient information into system
- Greeted and assisted patients with check-in procedures
- Facilitated communication between patients and various departments and staff
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel
- Compiled and maintained patient medical records to keep information complete and up-to-date
Front Office Supervisor, Medical Coder
PDX Ent & Audiology
01.2011 - 10.2015
- Coded and billed office visits for all providers
- Cash margent and daily financial settlement
- Trained and supervised staff
- Used various coding books, procedure manuals, and on-line encoders to ensure accuracy
- Communicated with insurance companies to research and resolved coding discrepancies
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records
- Completed patient referrals to other medical specialists
- Assisted in opening and closing procedure rooms
- Assisted patients with scheduling appointments and answering billing questions
Education
Associate of Arts - Film Studies
The Art Institute of Portland
Portland, ORAssociate of Arts - General Studies
Portland Community College
Portland, ORSkills
- Calendar Management
- Travel Coordination
- Office Administration
- Workflow Optimization
- Scheduling
- Expense Reporting
- Data Entry
- Invoice Processing
- Information Security
- Mail Handling
- Appointment Scheduling
- Administrative Support
Websites
Accomplishments
- Received a raise or promotion within six months at three separate employers
- Promoted from receptionist to medical coder and learned medical billing/coding without formal training
- Received numerous retail customer service awards and multiple mystery shopper perfect scores
Timeline
Administrative Assistant, ITC, Timekeeper
Oregon Health & Sciences University
03.2021 - Current
Senior Patient Account Representative
ORM Fertility
11.2015 - 03.2020
Front Office Supervisor, Medical Coder
PDX Ent & Audiology
01.2011 - 10.2015
Associate of Arts - Film Studies
The Art Institute of Portland
Associate of Arts - General Studies
Portland Community College
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