Surena White
Meridian,ID
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Clinical Specialists- OD Tech
Visionworks
01.2024 - Current
- Streamlined office workflows through efficient scheduling and appointment management.
- Maintained detailed patient records, ensuring accuracy and confidentiality in documentation.
- Provided exceptional customer service, fostering strong relationships with patients and colleagues alike.
- Ensured a safe work environment by adhering to established safety protocols and maintaining equipment cleanliness standards.
- Improved patient care by conducting thorough assessments and providing accurate diagnoses.
- Enhanced patient satisfaction by effectively addressing concerns and offering personalized solutions.
Public Response Dispatcher II
Los Angeles County Sheriff Department
04.1996 - 10.2021
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Childcare Provider
White’s Family Daycare
11.1994 - 04.1996
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Facilitated naptime routines for toddlers to ensure adequate rest periods throughout the day for optimal growth and development.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted in potty training and other daily hygiene activities to support child development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Education
High School Diploma -
Puente Baptist Academy
La Puente, CA05.1985
Skills
- Database Management
- Customer Relations
- Service Coordination
- Route Navigation
Affiliations
LifeSpring Church, Star, ID (currently)
Puente Hills Baptist Church, Covina,CA (1983-2021)
Timeline
Clinical Specialists- OD Tech
Visionworks
01.2024 - Current
Public Response Dispatcher II
Los Angeles County Sheriff Department
04.1996 - 10.2021
Childcare Provider
White’s Family Daycare
11.1994 - 04.1996
High School Diploma -
Puente Baptist Academy
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