Summary
Overview
Work History
Education
Skills
Timeline
OVERVIEW OF KEY CONTRIBUTIONS
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Suren Chandrasena

Suren Chandrasena

Concord,CA

Summary

Operations Management Specialist and United States Coast Guard Veteran with over a decade of experience leading multifaceted teams and overseeing complex operations. Transforming strategic objectives into tangible actions, bridging organizational vision with measurable outcomes through empowering teams, refining processes, and leveraging cutting-edge technology. Demonstrates a robust foundation in business management, procurement, contract negotiation, and logistical optimization. Proven track record of cultivating cross-functional collaborations, effectively communicating with diverse stakeholders, and maintaining an unwavering positive outlook.

Overview

18
18
years of professional experience

Work History

Store Manager

Baja Springs
11.2019 - 06.2023
  • Implemented effective inventory control measures, resulting in a 10% reduction in inventory carrying costs.
  • Proactively communicated with and provided positive feedback to store employees, leading to a 15% increase in employee satisfaction.
  • Successfully completed point of sale opening and closing procedures, resulting in a 20% reduction in transaction errors.
  • Regularly rotated merchandise and displays, leading to a 25% increase in the sales of new products and promotions.
  • Recruited, trained, and mentored 10 new staff members to ensure they met customer service and operational standards.
  • Approved regular payroll submissions and negotiated contracts for more advantageous terms, resulting in a 5% reduction in payroll costs.
  • Trained new employees on proper protocols and customer service standards, resulting in a 90% customer satisfaction rate.
  • Efficiently managed purchasing, sales, marketing, and customer account operations, resulting in a 15% increase in operational efficiency.
  • Launched staff engagement, gender diversity, and cultural programs, along with a robust reporting tool that improved operational quality.
  • Promoted team collaboration, performance, and efficiency, leading to a 20% improvement in overall performance.
  • Maintained proper product levels and inventory controls, reducing product loss to just 2% and facilitating effective ordering and stock rotation.
  • Developed the retail website for the store as well as restaurant for easier customer ordering.
  • Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
  • Oversaw front of house personnel to maintain adequate staffing and minimized overtime by 25%.
  • Trained staff on proper cooking procedures and safety regulations, resulting in a 30% improvement in kitchen safety.
  • Maintained kitchen cleanliness and sanitation, inspected equipment regularly, and directed staff to clean and repair as needed, maximizing equipment reliability.
  • Maximized quality assurance by completing frequent line checks, maintaining a 100% quality standard.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.

Business Owner/Operator

Rampant Society LLC
03.2015 - 03.2019
  • Guided and motivated a 10-member Sales Representative team, nurturing a collaborative atmosphere centered on customer satisfaction.
  • Developed and executed sales and marketing strategies to exceed revenue targets, resulting in 20 percent improvement in sales every quarter.
  • Partnered closely with suppliers and contractors to effectively manage inventory projections, contributing to a 15% reduction in overstock and smoother business operations.
  • Data entry, meticulously maintaining precision and efficiency while handling contract modifications and billing procedures.
  • Skillfully negotiated and refined contracts, securing mutually advantageous terms for both the organization and contractors.
  • Monitored subcontractor performance, evaluating quality standards and consistently maintaining a 98% or higher standard to uphold operational excellence.
  • Proactively gathered and analyzed subcontractor pricing data, contributing to project development and achieving a 15% cost-effectiveness improvement.
  • Successfully tracked and analyzed sales and customer trends, using data-driven insights to make informed strategic decisions and achieve a 30% sales growth.
  • Implemented multi-channel marketing strategies, including social media campaigns and email newsletters, leading to a 25% increase in brand visibility and customer engagement.
  • Managed customer service and sales processes, handling consignments, setting prices, and effectively advertising through various channels, resulting in a 98% customer satisfaction rate.
  • Oversaw day-to-day store operations, ensuring operational excellence, profitability, and adherence to sales procedures.
  • Trained and supervised a team of sales associates, fostering a positive work environment and driving a 25% improvement in sales performance.
  • Built strong relationships with local consignors and vendors, expanding product offerings and driving a 30% revenue growth.
  • Actively participated in over 20 public community events and partnerships to enhance the business's reputation and promote local engagement.

Boatswain's Mate

United States Coast Guard
04.2007 - 03.2015
  • Designed, organized, and implemented patrol routes and logistical missions for the Coast Guard, demonstrating exceptional strategic and execution skills.
  • Maintained oversight of assets exceeding $3 million in value for the Coast Guard, ensuring their proper accountability and optimal utilization.
  • Conducted maintenance on WMSL and WMEC class ships, as well as small boat platforms including RBS, UTB, MLB, and RBMs.
  • I committed 8 months to the Northrop Grumman shipbuilding yard in Pascagoula, MS, an additional 5 months at the ship maintenance yard in Portland, OR, and multiple 3 month periods at the maintenance yard in Baltimore, MD. I demonstrated an unwavering commitment to documenting inspection outcomes, test results, ongoing assignments, and upcoming tasks across a range of shipyards.
  • Identified capital expenditures and logistical necessities for the designated vessel, I upheld an impeccable track record of achieving 100% accountability, with zero instances of loss.
  • Conducted briefings and situation reports, ensuring comprehensive dissemination of mission objectives and real-time updates to all search personnel.
  • Expertise in operating procedures, safety guidelines, and switching procedures.
  • Delivered essential administrative support to Coast Guard operations, significantly enhancing the efficiency and efficacy of Coast Guard Training Operations.
  • Strategically devised crew schedules to ensure optimal experience mix, placing the right personnel in appropriate roles.
  • Administered key administrative responsibilities encompassing timekeeping, hourly evaluations, and comprehensive reporting, both internally and to customers.
  • Proficiently executed additional assigned duties to contribute to the overall operational efficiency.
  • Coordinated patrol operations of teams as small as six to as large as fifty for the United States Coast Guard and the handling characteristics of the vessel assuring that all personnel understand their tasks and duties to perform mission successfully.
  • Trained with local fire and police departments on mitigation, preparedness, response, protestor training, and recovery missions to be better prepared for natural disasters and mass casualty incidents.
  • Drafted boarding reports, entered law enforcement data, enforced federal customs laws and regulations.
  • Operated and maintained small boats with teams of four or larger, including life rafts, buoys, and rescue boats, to ensure readiness for emergencies.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Served in on-call capacity for last-minute or late-night taskings from leadership.
  • Operated surveillance radar, communication systems and identification equipment.

Fireman

United States Coast Guard
07.2005 - 05.2007
  • Responded to emergency situations in a timely and effective manner to protect life, property, and the environment.
  • Conducted routine inspections and maintenance of fire suppression systems, equipment, and facilities to ensure operational readiness.
  • Trained and coached team members on firefighting techniques, safety protocols, and emergency response procedures.
  • Collaborated with other agencies, including the Navy and local fire departments, to coordinate joint responses to major incidents.
  • Conducted risk assessments and developed contingency plans to mitigate potential hazards in high-risk environments.
  • Maintained precise records of incidents, investigations, and training activities to support both operational functions and administrative requirements.
  • Conducted fire investigations to determine the cause and origin of fires and recommended corrective actions to prevent recurrence.

Education

Bachelor of Science - Business Administration

San Francisco State University
San Francisco, CA

Associate of Science - Economics

Diablo Valley College
Pleasant Hill, CA

Leadership And Management School -

United States Coast Guard
Alameda, CA

Skills

  • Microsoft Office 365
  • Google analytics
  • Sales Tactics
  • Strategic Marketing
  • Business Planning and Strategy
  • Industry Networking
  • Operational Analysis
  • Leadership and People Development
  • Strategic Planning
  • Resource Allocation
  • Time Management
  • Quality Control
  • Records Management
  • Inventory Control
  • Risk management
  • Risk Analysis Training
  • Crime Prevention Methods
  • Report Writing
  • Security Operations Experience
  • Personnel Management
  • Contract Agreement Preparation
  • Contractual Obligations
  • Contract Analysis
  • Proposal Preparation
  • Contract Amendments
  • Contract Implementation

Timeline

Store Manager

Baja Springs
11.2019 - 06.2023

Business Owner/Operator

Rampant Society LLC
03.2015 - 03.2019

Boatswain's Mate

United States Coast Guard
04.2007 - 03.2015

Fireman

United States Coast Guard
07.2005 - 05.2007

Bachelor of Science - Business Administration

San Francisco State University

Associate of Science - Economics

Diablo Valley College

Leadership And Management School -

United States Coast Guard

OVERVIEW OF KEY CONTRIBUTIONS

  • Logistics and Supply Chain Management – Demonstrated leadership in numerous business operations by creating support plans, logistical coordination, supply analysis/distribution, and personnel oversight.
  • Leadership and Supervision – Served as a point of reference to quickly identify and solve problems, improving operations and productivity. Skilled at developing and cultivating key relationships and establishing effective collaborations .

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Suren Chandrasena