Surender Pagidimarry

• Enhanced cloud infrastructure efficiency by implementing tailored Azure solutions for clients.
• Streamlined application deployment processes for improved scalability and reduced downtime.
• Optimized client data storage systems with Azure Blob Storage, significantly reducing costs.
• Developed comprehensive migration strategies, ensuring seamless transitions to the Azure platform.
• Collaborated with cross-functional teams in designing and executing successful cloud projects.
• Implemented robust security measures using Azure Active Directory, safeguarding client data and systems.
• Reduced operational expenses by automating repetitive tasks through Azure Automation services.
• Increased system reliability by creating efficient disaster recovery plans utilizing Azure Site Recovery tools.
• Identified cost-saving opportunities using detailed analyses of current cloud expenditures and resource usage patterns.
• Improved application performance through extensive monitoring and diagnostics using Azure Monitor tools.
• Assisted clients in selecting optimal virtual machine configurations based on specific workload requirements.
• Provided ongoing support for troubleshooting complex issues related to the deployment and maintenance of Azure resources.
• Educated clients on best practices in cloud computing, enabling informed decision-making regarding future IT investments.
• Created interactive dashboards and data visualizations for client reporting using Azure Power BI, enabling effective decision-making based on real-time insights.
• Created, updated and maintained Azure security standards and best practices across Azure domain.
• Worked with developers to integrate resources within projects using Azure and Azure DevOps.

• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
• Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
• Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
• Increased client retention by building trust through excellent communication skills and timely issue resolution.
• Assisted in the development of new features by providing valuable user feedback to product teams based on client interactions.
• Conducted regular training sessions for team members to improve overall support quality and efficiency.
• Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
• Contributed to the growth of the support team by participating in the hiring process and mentoring new hires.
• Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
• Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.
• Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
• Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
• Executed routine maintenance activities on systems infrastructure, preventing potential downtime scenarios while minimizing impact on customers'' daily operations.
• Collaborated closely with internal development teams to validate and rollout software patches, ensuring seamless updates for endusers.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Monitored systems in operation and quickly troubleshot errors.
• Installed, configured and maintained computer systems and network connections.
• Generated reports to track performance and analyze trends.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Managed a team of 4 and 8 people, respectively. Teams were involved in different aspects of vulnerability scanning and remediation, and another team was involved in livesite incident support. I worked with the teams to expand and grow our personnel so that we could cover more range. We improved data quality, timeliness, and efficient workflows.

Project 1

• Vulnerability scanning and remediation *Increased Audit support for International Audit Certifications *Increased Services in scope by 250% *Increased overall scan volume by 500% *Improved case response SLA to 100%
• I also worked as the SME to enable vulnerability scanning with our partner teams in China and Germany. I also trained them and then continued to work with them to ensure a quality and timely response to vulnerability scanning requirements.
• China: expanded scan scope to meet requirements for MLPS audit Improved tooling and increased scan efficiency by 45%. Built relationships and maintained scan quality for 12 months before handing this process off to another team member. •
• Germany built a team to scan new data centers where scanning did not exist. Developed training and tooling to enable the team to meet SLAs and contractual KPIs around vulnerability scanning. I worked with the team to improve Vuln scanning quality and met demands for an audit for 6 months before handing this process off to another team member.

Project 2

• Managed Azure incident management processes, including incident identification, categorization, and prioritization.
• Coordinated with Azure customers and stakeholders to ensure clear communication and timely resolution of incidents.
• Led the creation and maintenance of incident documentation, post-incident reports, and root cause analysis.
• Conducted post-incident reviews to identify lessons learned and areas for improvement.
• Collaborated with cross-functional teams to implement incident management best practices.
• Participated in the development and delivery of incident management training programs for internal staff.
• Ensured compliance with industry standards and regulatory requirements in incident management processes
• Deployed new technologies and managed the design, installation, configuration, and maintenance of PC/server operating systems.
• Installed, upgraded, and maintained internal computer hardware and software systems for designing and developing company products.
• Configured and maintained Active Directory Domain controllers, implementing group policies, and managing DNS zones.
• Controlled user access and passwords, ensuring a secure systems environment.
• Proposed and implemented systems enhancements to improve reliability and performance.
• Monitored system usage and performance, troubleshooting server, software, and hardware issues.
• Conducted training sessions for personnel on system usage.
• Recommended and implemented system hardware and software upgrades or repairs.

• Enhanced Azure infrastructure performance by optimizing configurations and resource allocation.
• Developed and implemented security measures for Azure environments, ensuring data protection and compliance with industry regulations.
• Deployed various cloud software componentsincluding Fabric, Software Load Balancer, and RDFE, alongside Operating System setups onto the test platform.
• Conducted trobleshooting proceduresfor identifying and resolving issues with unhealthy nodes contributing to deployment failures.
• Proactively monitored and maintained the health status of the entire test infrastructure to ensure optimal performance.
• Managed integration tasks and successfully onboarded new clusters onto the test environment, ensuring seamless integration and functionality.

• Created and managed user accounts in Active Directory, ensuring proper access permissions for employees.
• Conducted regular audits to identify and delete inactive or redundant user accounts, enhancing security.
• Implemented password policies and regularly performed password resets to enhance network security.
• Optimized system performance with regular audits, updates, and patch installations.
• Managed group policies effectively, ensuring consistent configurations across all systems within the organization.
• Assisted in successfully passing IT audits by maintaining accurate records of changes made within the Active Directory environment.
• Created and administered profiles and accounts, also maintaining systems documentation.
• Performed software installations and OS upgrades to support layered software packages.
• Resolved network issues and equipment and software troubleshooting queries to maintain data accessibility.
• Diagnosed and resolved hardware and software issues.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Planned and implemented upgrades to system hardware and software.
• Monitored networks and network devices to resolve technical problems quickly.
• Installed and configured network printers and other peripheral devices.
• Diagnosed and executed resolution for network and server issues.
• Designed and evaluated WAN and LAN connectivity technologies.

• Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
• Streamlined IT support processes for quicker response times and improved user satisfaction.
• Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
• Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
• Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
• Optimized PC performance through regular updates, patches, and system upgrades.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
• Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
• Installed and configured operating systems and applications.
• Walked individuals through basic troubleshooting tasks.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Assisted end-users with conference room equipment setup and operation.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Documented support interactions for future reference.