SURENDRA KHATI
Bartender
Sunnyvale,CA
Summary
Personable Server and Bartender with more than 9 years of restaurant experience providing table service at busy dining establishments in the Anchorage business district. Achieved a 100% guest satisfaction score in each of the past 24 months. Seeking to leverage excellent order recall, friendly service, and the ability to handle multiple tables and groups.
Overview
9
9
years of professional experience
Work History
SERVER/BARTENDER
Cucina Venti
03.2018 - Current
- CUCINA VENTI RESTAURANT
- Seated customers in a 150-guest dining establishment at the bar
- Took food and drink orders from customers and delivered them when appropriate
- Bussed tables and reset place settings quickly and effectively.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
BARTENDER
THE YELLOW CHILLI
01.2018 - 03.2020
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales
- Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit
- Demonstrated the ability to multi-task at a face pace while dealing with various situations/individuals with over 1,000 customers weekly
- Advertised, marketed and recommended menu options to guest to increase guest satisfaction
- Communicated product knowledge to facilitate guest decision making
- Created a welcoming environment for visiting guest providing a memorable dining experience
- Maintained all sanitation procedures and food safety guidelines
- Demonstrated flexibility regarding work assignments and work schedule
- Solely responsible for making sure that all dining room drink orders were filled
- Assisted in keeping the bar work area clean throughout the night
- Responsible for developing new drink recipes that would be used for special even
Internship Student
Monterey Plaza Hotel & Spa
05.2015 - 05.2016
- Maintained positive lobby presence, pleasantly greeting guests and employees.
- Developed and maintained positive relationships with guests for satisfaction.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
FOOD & BEVERAGE ASSOCIATE
RENAISSANCE MUMBAI
03.2010 - 03.2015
- Perform in high traffic, high pressure environment
- Maintained professionalism and proper etiquette
- Provide excellent service and recommendations to guests
- Develop and maintain relationships with guests and local community by providing tailored service
- Served large parties and special events
- Provided menu information and offered recommendations
- Responsible for opening and closing tasks
- Maintained knowledge of full menu and promotions
- Prepared and set up for private parties and occasions
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Hotel Management, food service
BHARATI VIDYA PEETH COLLEGE OF HOTEL AND TOURISM MANAGEMENT STUDIES
H.S.C - undefined
the college, MAHARASHTRA STATE BOARD – DAV COLLEGE OF
ARTS AND COMMERCE
Skills
- Extremely strong organizational skills
- Managerial and supervisory experience
- Memorized a significant amount of drink
- Recipes
- Strong communication and networking
- Skills
- POS Systems
- Catering
- Customer Service
- Adept at developing special recipes for
- Special occasions
- Strong marketing skills
- Very entertaining behind the bar on
- Busy nights
- Rules & Regulations for Alcohol Sales
- Specialized Beer, Wine, & Liquor
- Knowledge
- Event Coordination
- Beverage Preparation
- Greeting and Seating Guests
- Guest Satisfaction
- Anticipating Guest Needs
- Billing and Payment Processing
- Order Accuracy and Delivery
- Cocktail Knowledge
- Customer Service and Rapport
- Hospitality Service Expertise
- Wine and Liquor Service
- Food and Beverage Pairings
Accomplishments
- Undergone six-month training in ITC GRAND CENTRAL (LUXARY
- COLLECTION) HOTEL which emphasized skills in kitchen, room service, bar service, and housekeeping
- Excellent verbal and written communication skills
- Excellent guest, customer and Employee Handling skills
- Proactive attitude towards work
- Experience working a varied schedule, including weekends, holidays, and evenings
- Knowledge and understanding of food, beverage
- Team Player.
Timeline
SERVER/BARTENDER
Cucina Venti
03.2018 - Current
BARTENDER
THE YELLOW CHILLI
01.2018 - 03.2020
Internship Student
Monterey Plaza Hotel & Spa
05.2015 - 05.2016
FOOD & BEVERAGE ASSOCIATE
RENAISSANCE MUMBAI
03.2010 - 03.2015
Hotel Management, food service
BHARATI VIDYA PEETH COLLEGE OF HOTEL AND TOURISM MANAGEMENT STUDIES
H.S.C - undefined
the college, MAHARASHTRA STATE BOARD – DAV COLLEGE OF
ARTS AND COMMERCE