Surendra Munola

• Identified key cost reduction opportunities by optimizing cloud utilization, replacing observability and deployment tools with cloud-native solutions, and collaborating with the development team to automate the recycling of unused or idle customer solutions, resulting in a 60% overall cost reduction.
• Optimized observability and deployment tools by implementing cost-effective, cloud-native solutions to enhance functionality and reduce operational expenses. Maintained 99.5% SLOs, reduced MTTR, and improved KPI adherence from 85% to 98%, boosting efficiency and system reliability.
• Migrated cloud-specific tools such as AWS CloudFormation and Azure ARM templates to a more cloud-agnostic solution using Terraform, ensuring flexibility and standardization across platforms.
• Managed the full release lifecycle, working closely with product teams, QA, and support to ensure seamless deployments. This included managing status page updates, resource planning, task allocation, and pre-deployment risk mitigation.
• Redesigned the Continuous Monitoring (ConMon) process, establishing a robust framework for system compliance, security, reliability, and audit readiness. Represented the product in ISO 27001, SOC 2, and PCI audits for three consecutive years.
• Promoted a culture of automation by streamlining and automating key tasks, such as monitoring processes and remediation workflows, improving productivity, efficiency, and system reliability. Revamped documentation and developed runbooks, enhancing workflow efficiency and operational continuity.
• My role focused on driving collaboration and continuous improvement, acting as the primary point of contact for stakeholders, ensuring seamless communication, and aligning efforts for successful project delivery and issue resolution.
• Led SRE induction and training programs for new team members, ensuring they were equipped with the necessary skills, tools, and knowledge to perform effectively and align with best practices.

Skills: Amazon Web Services (AWS), Standards Compliance, Microsoft Azure, GitHub, Infrastructure as Code (IaC), HashiCorp Terraform, Observability Tools.

• Implemented Octopus Deploy as the primary deployment tool, streamlining the deployment process, reducing manual intervention, and enhancing the efficiency and reliability of releases. By leveraging Octopus Deploy, we optimized the deployment pipeline, ensuring smoother and more consistent releases, while automating multiple PowerShell functions through the platform.
• Implemented and utilized observability tools such as Site24x7, SignalFx, SolarWinds DPA, and AT&T Cybersecurity to monitor system performance, and proactively address issues. These tools provided real-time insights, significantly improving incident response times and system reliability, thereby optimizing operational efficiency, and ensuring consistent service uptime.
• Participated in the deployment of TIBCO connectors and ISV connectors, collaborating with cross-functional teams to address issues, and optimize deployment timelines.
• Engaged in incident management and on-call duties, supporting the timely identification, escalation, and resolution of system issues. Worked closely with cross-functional teams to minimize downtime and restore services, while maintaining clear communication with stakeholders.
• Designed and implemented cloud-native architecture using Infrastructure as Code (IaC) tools, such as AWS CloudFormation and Azure ARM templates. This approach enabled automated, scalable, and consistent infrastructure deployment across cloud environments, streamlining operations, and ensuring adherence to best practices.

Skills: AWS, Azure, observability tools, Packer, AT&T cybersecurity (SIEM), Octopus Deploy, TeamCity.

• Created proofs of concept with TIBCO BWCE and TCI to demonstrate platform effectiveness.
• Performed architecture reviews to enhance TIBCO environments for optimal performance.
• Developed and deployed TIBCO solutions to facilitate migration from BusinessWorks 5.x to 6.x.
• Collaborated with SRE and development teams on incident management to resolve issues.
• Developed integration solutions by incorporating third-party tools with the TIBCO Integration Product Suite.

Skills: Business Works Container Edition, Docker, TIBCO Cloud Integration (iPaaS), Messaging, JVM monitoring tools, Jenkins, GitHub, HashiCorp Vault, and Consul.

• Directed migration projects from BusinessWorks 5.x to 6.x, securing seamless transitions.
• Identified root causes of integration problems and implemented solutions for improved stability.
• Conducted analysis of apps for bottlenecks, implementing JVM adjustments for better efficiency.
• Collaborated with the development team on integrating external products like HashiCorp Vault and Consul, while creating internal documentation to streamline the process.
• Facilitated customer design and implementation of integration systems with Enterprise Messaging Service.

Skills: BusinessWorks 5.x, BusinessWorks 6.x, messaging, JVM monitoring tools, security tools (SSL and web security), administrator, TIBCO Hawk monitoring.

Worked as platform administrator which includes managing the messaging servers (EMS and
IBM MQ) and managing the Businessworks application lifecycle. Later I transitioned to the
equity platform development team. Where my responsibilities were to enhance the existing
BusinessWorks applications by adding new SOAP interfaces to the derivatives application.
Technologies: BusinessWorks 9.x, TIBCO EMS 6.x, Tibco Administrator 5.7.x, IBM websphere
MQ

Worked as a Support Engineer for the TIBCO Middleware Product Suite, including BusinessConnect, TIBCO Administrator, and BusinessWorks, providing technical assistance, issue resolution, and performance optimization.