Surendra Prasad
Los Angeles,CA
Summary
With a proven track record at British American Tobacco Fiji, I excel in operations management and strategic planning, enhancing team performance and customer satisfaction. My leadership and problem-solving abilities have significantly boosted efficiency and profitability, achieving key business growth targets.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Overview
25
25
years of professional experience
Work History
Exports Operation Manager
British American Tobacco Fiji
01.2020 - 01.2025
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits..
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Key Accounts Executive
British American Tobacco Fiji
03.2011 - 12.2019
- Assisted in the onboarding process for new key accounts by providing training, support, and account setup guidance to ensure a smooth transition .
- Coordinated resources effectively to ensure seamless execution of projects involving multiple stakeholders across different departments.
- Secured new business opportunities by leveraging strong relationships within existing customer base and utilizing a consultative selling approach.
- Collaborated with cross-functional teams to develop innovative strategies for key account growth.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Achieved revenue targets consistently through effective negotiation and contract management with key clients.
- Conducted regular business reviews with key accounts to assess performance metrics and identify areas of improvement.
- Optimized sales performance by identifying opportunities within existing key accounts and upselling accordingly.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built and maintained strong client relationships to drive business growth.
Business Development Representative
British American Tobacco Fiji
02.2009 - 02.2011
- Expanded business through effective network development, identifying new, and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Coordinated with internal teams such as finance, legal, and operations to streamline deal closure processes while prioritizing customer satisfaction throughout all stages of engagement.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Engaged with customers to build business relationships.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
Sales Representative
British American Tobacco Fiji
01.2000 - 01.2009
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Exceeded sales targets through effective planning and goal setting.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
MBA - Business Administration
Fiji National University
Fiji Islands 05-2018
No Degree - Advance Diploma In Quality Management
New South Wales TAFE Commission Australia
Fij Islands 09-2005
Skills
- Strategic planning
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Negotiation
- Sales management
- Product management
- Contract management
- Sales techniques
- Employee onboarding
- Coaching and mentoring
- Inventory management
- Work prioritization
- Competitor research
- Positive attitude
- Multitasking Abilities
- Team collaboration
- Managing operations and efficiency
Languages
English
Full Professional
Timeline
Exports Operation Manager
British American Tobacco Fiji
01.2020 - 01.2025
Key Accounts Executive
British American Tobacco Fiji
03.2011 - 12.2019
Business Development Representative
British American Tobacco Fiji
02.2009 - 02.2011
Sales Representative
British American Tobacco Fiji
01.2000 - 01.2009
MBA - Business Administration
Fiji National University
No Degree - Advance Diploma In Quality Management
New South Wales TAFE Commission Australia
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