Surendra Singh
Schenectady
Summary
Professional, dependable Security Officer with prior New York State security licensing experience and a strong background in access control, patrol observation, incident reporting, and public interaction. Known for calm judgment, professionalism under pressure, and clear written communication. Prepared to complete all required NYS Security Guard licensing, CPR/AED, and First Aid certifications immediately.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Security Alliance
02.2005 - 05.2010
- Greeted guests/tennants/visitors professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Controlled access to assigned facilities and verified credentials.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to incidents, maintaining calm and order during emergencies.
- Maintained accurate written logs and incident reports.
- Assisted in training new security personnel on protocols and procedures.
- (Previously Licensed)
Sales Support Assistant
Tharanco Group
09.2010 - 01.2013
- Oversaw billing review, payment posting, chargebacks, and dispute resolution within third-party billing and accounts receivable operations.
- Resolved billing exceptions and rejected transactions through thorough analysis. Achieved timely payment by correcting errors and streamlining resubmission efforts.
- Investigated chargebacks and underpayments, pinpointing root causes and notifying internal teams to facilitate timely resolution.
- Executed meticulous billing record maintenance and reconciliations to guarantee accuracy and adherence to internal standards.
- Used Excel, Microsoft Access, and basic SQL to extract billing data, investigate discrepancies, and improve resolution turnaround times.
- Coordinated interactions with clients and internal departments to swiftly resolve billing inquiries while maintaining professionalism.
Teller Banking Representative
Municipal Credit Union
01.2013 - 12.2014
- Processed customer transactions efficiently while ensuring accuracy in cash handling.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with account openings, closings, and maintenance requests.
- Maintained knowledge of banking products to promote services effectively to clients.
Education
Bachelor of Arts - Economics
Queens College
Flushing, NY05-2018
Skills
- Access Control & Visitor Screening
- CCTV Monitoring
- Incident Observation & Reporting
- Emergency Response Support
- Customer Service
- Professional Demeanor
- Advance Computer Skills
Certification
- OSHA Safety Training Certification
- NYS Security Guard License – In Process / Ready to Obtain
- CPR / AED / First Aid – Ready to Obtain
Timeline
Teller Banking Representative
Municipal Credit Union
01.2013 - 12.2014
Sales Support Assistant
Tharanco Group
09.2010 - 01.2013
Security Officer
Security Alliance
02.2005 - 05.2010
Bachelor of Arts - Economics
Queens College