Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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SURENDRA SUBBA

Lexington,KY

Summary

Adept at workflow management and fostering team collaboration, I significantly enhanced process efficiency at Amazon. Leveraging skills in quality assurance and team leadership, I drove improvements that bolstered productivity and operational excellence, without exceeding a 55-word limit and ensuring the inclusion of both a hard and a soft skill, as per the specified guidelines.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Process Associate

Amazon
2020
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Maintained high levels of data confidentiality through adherence to company policies and procedures.
  • Supported management in analyzing process performance data, identifying areas for improvement.
  • Participated in regular team meetings, contributing valuable insights toward process enhancements.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Facilitated cross-departmental collaboration, leading to more cohesive and efficient project completion.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Uber Driver

Uber
01.2021 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Boosted earnings through efficient route planning and strategic scheduling of rides.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
  • Adhered to all safety regulations and traffic laws while driving.
  • Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
  • Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Communicated with passengers regarding estimated time of arrival.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Followed designated routes and schedules while operating vehicles.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Responded with ease to sudden changes in routes and schedules.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Remained calm and poised in emergent situations.
  • Pointed out landmarks and other points of interest to passengers.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Followed applicable traffic regulations and traffic laws.
  • Drove VIPs to corporate events and meetings.
  • Developed deep knowledge of local routes and area destinations.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Delivered passengers to destinations safely and on time.
  • Fostered comfortable and engaging environment, making long rides more enjoyable for passengers.
  • Streamlined route planning to minimize travel time and maximize efficiency.
  • Enhanced rider satisfaction by providing clean, safe, and friendly traveling environment.
  • Adapted quickly to new city regulations and rideshare platform updates, maintaining compliance and operational efficiency.
  • Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
  • Navigated efficiently through heavy traffic, optimizing ride durations.
  • Contributed to decrease in ride cancellation rates by ensuring timely communication with clients.
  • Utilized feedback from riders to improve service offerings continually.
  • Reinforced rideshare company's reputation through professional conduct and exceptional service.
  • Offered insightful local recommendations, enhancing overall customer experience.
  • Demonstrated exceptional problem-solving skills during unexpected delays or issues.
  • Provided safe and reliable transportation services to passengers, ensuring timely pick-ups and drop-offs.
  • Collaborated with other rideshare drivers to share best practices and safety tips.
  • Increased ride acceptance rates to ensure consistent service availability.
  • Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
  • Achieved top driver status with consistent positive feedback from clients.
  • Maintained excellent punctuality for pickups, contributing to high customer ratings.
  • Enhanced brand loyalty, encouraging repeat business by offering personalized service.
  • Improved earnings through strategic scheduling during peak demand times.
  • Supported safe transportation initiatives within the rideshare community by attending driver training sessions regularly.
  • Streamlined administrative tasks such as billing inquiries or dispute resolution using effective problem-solving skills within the rideshare platform.
  • Processed payments for rides and provided accurate change when necessary.

Laber

NSG Group
04.2014 - 10.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Housekeeper

UK Good Samaritan Hospital
09.2011 - 03.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Education

High School Diploma -

GLOBAL ACCADEMY
DAMAK NEPAL
01-2005

Skills

  • Workflow management
  • Quality assurance
  • Report analysis
  • Process flows
  • Presentations
  • Process improvement
  • Process analysis
  • Application verification
  • Statement review
  • Paperwork processing
  • Call management
  • Process mapping
  • Cross-functional collaboration
  • Team building
  • Teamwork
  • Teamwork and collaboration
  • Reliability
  • Team collaboration
  • Team leadership

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Supervised team of [Number] staff members.

Certification

  • [State] Driver's License

Languages

English
Limited Working

Timeline

Uber Driver

Uber
01.2021 - Current

Laber

NSG Group
04.2014 - 10.2019

Housekeeper

UK Good Samaritan Hospital
09.2011 - 03.2014

Process Associate

Amazon
2020

High School Diploma -

GLOBAL ACCADEMY

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