Suresh Polepaka
Rtc Colony Ramanthapur, Hyderabad,Telangana
Summary
Adept at driving operational excellence, I bring over 8 years of experience from Genpact, mastering Linux/Unix & Windows System Administration and leading tech support teams. Renowned for exceptional problem-solving and communication skills, I excel in process enhancements and team management, significantly contributing to service engineering advancements.
Overview
9
9
years of professional experience
Work History
Advance Technical Support Level2
Genpact India Pvt Ltd.
12.2021 - 02.2025
- Dynamic professional with experience of more than 8 years in Service Engineering, Maintenance & Operations,
Installs and configures, Fault Diagnosis/Troubleshooting, along with Process Enhancements and Team
Management
• Currently working with GENPACT in Hyderabad as Advanced tech support as a Tech Lead
• Experienced in managing operations & maintenance of various machines such as Linux/Unix & Windows
System Administration including content management system commonly used to operate a website such as
WordPress or Joomla
• Championed in conceptualizing and completing various operations pertaining to inspection, repair, of
webserver such as Linux/windows.
• Good communication skills collaboration with proficiency at grasping new technical concepts quickly & utilize
the same in a productive manner
Process Associate Level 1
Genpact
08.2016 - 11.2021
- Delivered comprehensive solutions for client requests.
- Delivered solutions to technical problems through direct phone interaction.
Education
B.Tech - Computer Science & Engineering
National Institute of Technology Raipur
Raipur04-2014
Intermediate - MPC
Manjeera Junior College
Hanamkonda05-2007
SSC -
Sri Saraswathi Shishu Mandir
Warangal04-2005
Skills
- Communication
- Problem-Solving
- Adaptability
- Attention to Detail
- Multitasking
- Team handling
- Efficient Typing Skills
Languages
- English
- Hindi
- Telugu
Hobbies and Interests
- Gym, workouts
- Playing Cricket& watching
- News reading & current affiars
- Cooking
Disclaimer
I hereby declare that the above information furnished is true to the best of my knowledge.
State Of Domicile
Telangana
Personal Information
- Father's Name: Polepaka Komurelly
- Date of Birth: 09/09/1989
- Marital Status: Married
Timeline
Advance Technical Support Level2
Genpact India Pvt Ltd.
12.2021 - 02.2025
Process Associate Level 1
Genpact
08.2016 - 11.2021
B.Tech - Computer Science & Engineering
National Institute of Technology Raipur
Intermediate - MPC
Manjeera Junior College
SSC -
Sri Saraswathi Shishu Mandir
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