SURESH THAPA
Lilburn,US
Summary
I am a motivated sales representative with excellent, charismatic verbal communication skills and strong computer and customer relationship management experience. I have almost a decade's worth of positive in-person sales experience with strong closing skills. I have territory management experience as well as proficient with technology. I was raised working in a family business and am extremely knowledgeable on various aspects of the business world. My family instilled in me the significance of hard work, starting by mopping the floors of their convenience stores to currently managing an extensive stores.
Overview
14
14
years of professional experience
Work History
Manager
Chevron
08.2020 - Current
- Skillfully promoted items on Inventory lists and weekly store specials.
- Further developed communication skills, professional customer interaction skills, and quick problem-solving skills.
- Managed customer conflicts.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Set up storeroom and work areas to allow easy access to stock items.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Effectively and calmly resolved situations with intoxicated guests.
- Immediately informed supervisors of any problems or unusual situations and took appropriate action.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Entered orders into the computer system quickly and in proper sequence.
Manager
Chevron Wesley Chapel
09.2017 - 09.2020
- Developed soft skills such as excellent communication skills, compelling leadership skills, through managing entire store.
- Engaged professionally with thousands of customers throughout my career and presented my extensive knowledge on my products to each of them to promote customer satisfaction.
- Promoted customer service and satisfaction above sales, which has allowed me to establish a relationship with multiple customers over my career.
- Experienced in Business Administration.
- Skilled in price negotiation.
- Exceeded sales expectations each year of sales.
- Created Training strategies for new hires.
- Led team of 5 staff.
- Assessed employee performance and developed improvement plans.
- Held sales coaching sessions.
- Resolved escalated customer issues in a timely manner.
- Created marketing materials.
- Met deadlines by proactively managing individual and team tasks.
- Gathered and reviewed customer feedback to improve operations.
- Managed store inventory,order,banking,payroll,gas order.
- Motivated staff to exceed quotas on a regular basis.
- Engaged employees in business processes with positive motivational techniques.
Route Supervisor and Gaming Tech
Unite Gaming LLc
04.2010 - 08.2017
- Maintained production of my workplace by adjusting Slot machines, Potting machines, Battery-insertion machine.
- After a period of about nine months, I was promoted to a Level 3 Production Team Member and trained new staff to maintain the appliances and technologies of the workplace.
- Every hour, I recorded data on parts manufactured and parts defected and entered this data into information systems.
- Collated components for assembly.
- Transferred tools, parts, equipment and supplies to and from work stations.
- Managing route and dispatch 9 employees to the route on various location.
- Frequently diagnosed mechanical problems and determined how to correct them.
- Followed a routine maintenance checklist.
- Recorded type and cost of maintenance and repair work.
Education
BBA - Business Administration And Management
American College
Dublin, Republic Of Ireland06.2008
Associate of Science - Hospitality Administration And Management
Louis Preston School of Business
Singapore.07.2006
Skills
- Right way to run the business
- All the employees will be well train to maintain the quality service, customer satisfaction and clean environment
- Exceptional customer service
- Cash handling
- Customer-focused
- Inventory management proficiency
- Rapid order processing
- Effective multi-tasker
- Negotiation
- Excellent Communication Skills
- Proven Track Record
- Customer satisfaction guarantied
- Safety and Clean environment entire store
Timeline
Manager
Chevron
08.2020 - Current
Manager
Chevron Wesley Chapel
09.2017 - 09.2020
Route Supervisor and Gaming Tech
Unite Gaming LLc
04.2010 - 08.2017
BBA - Business Administration And Management
American College
Associate of Science - Hospitality Administration And Management
Louis Preston School of Business
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