Suresh Babu Paraveedu Sathya

Led Cloud Service Provider (CSP) approval process for new Generative AI services on AWS, ensuring compliance and timely deployment.

• Architected and delivered multiple production RAG-based use cases for audit efficiency programs and internal GPT applications using S3 document ingestion, Bedrock Knowledge Bases, OpenSearch Serverless vector store, and Bedrock Agents

• Collaborate closely with development teams to design, provision, and implement infrastructure for Amazon Bedrock and Bedrock AgentCore services, achieving full platform readiness across Development, Staging, and Production environments

• Author and maintain all infrastructure as code using Terraform for repeatable, auditable, and secure deployments with least-privilege IAM roles

• Integrated Aurora PostgreSQL as the structured metadata and session persistence layer; automated knowledge base re-indexing via S3 event triggers and Lambda functions

• Partnered with DevOps teams to integrate GenAI services into existing CI/CD pipelines using Jenkins and Bitbucket

• Established standardized CSP approval templates that reduced new service onboarding time from weeks to days and achieved zero manual console deployments for all GenAI infrastructure

• As a Cloud Support Engineer, I support customers related to all Storage offerwithings with in AWS and also across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Applying advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue
• Partner with Amazon Web Services teams to help reproduce and resolve customer issues
• Work on critical, highly complex customer problems that may span multiple AWS services
• Leverage extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drove projects enhancing support processes and improving customers' technical support experiences.
• Write tutorials, how-to videos, and other technical articles for the developer community
• Coached and mentored new hires on technical support processes and best practices, fostering a knowledgeable support team.

• Oversaw production data center operations in Dallas, including racking, stacking, cabling, and configuring equipment such as network devices, Dell servers, NetApp, Cisco and Brocade switches, and backup solutions.
• Managed storage solutions, ensuring optimal performance and availability across all company environments.
• Managed VMware clusters via vCenter and provisioned SAN storage, configuring datastores to align with application requirements.
• Experience in NetApp Administration, CIFS/NFS/ LUN creation, allocation, and de-allocation.
• Led the installation, configuration & tuning of NAS, SAN, Dell Servers, and Backup products related to EMC VNX, VMAX3, Unity, Data Domain, NetApp FAS/AFF, Brocade, Rubik, VEEAM, Oracle ZFS, Dell PowerEdge Servers, Compellent.
• Follow Agile methods to plan and complete weekly projects.
• Managing daily, weekly and monthly backups of critical environments based on the application requirements.
• Perform quarterly DR test in terms of Failover and working with all application teams and failback once test is done to resume normal production.
• Restore accidental deletion or requests based restoration of servers or data based on requests.
• Planning, designing and migrating all 6 Dell EMC VNX/VMAX File and Block Storage to Netapp System using tools like RSYNC, Netapp Xcopy in productions, DR and QA environments all alone.
• Availity LLC is nationally recognized company in the healthcare technology field and operates the largest real time information network in healthcare, connecting over a million providers, health plans and their technology partners.

• Designing and Implementing Converged Infrastructure Solutions (VBLOCK 100/200, VB 320/340, and VB 720).
• Working in DELL EMC CSS business unit and part of team responsible for Design consultancy and troubleshooting issues on VBLOCK storage, storage networking and virtualization components.
• Redesigned Vblock infrastructure for major DELL EMC customer, overseeing project execution on-site to ensure alignment with client requirements.
• Implemented end-to-end solution (EMC/VMware/Cisco products) in Vblock using EMC Unified Infrastructure Manager (UIM) to streamline deployment processes.
• Managing and Provisioning compute, network and storage from Unified Infrastructure Management/Provisioning tool.
• Ensured compliance with service level agreements, enhancing client satisfaction and operational reliability.
• DELL EMC, through Vblock Systems, provides optimized information technology systems that accelerates adoption of converged infrastructure and cloud-based computing models that dramatically reduce cost of IT while improving time to market for customers.

• Oversaw storage operations, ensuring efficient management and optimal performance.
• Managed physical storage for aggregates, volumes, and qtrees, enhancing data organization and accessibility.
• Executed snapshot, snap mirror, snap restores, volume copy, and ndmp copy tasks, supporting data integrity and recovery efforts.
• Managed active/active system configurations to ensure high availability.
• Qtree, CIFS & NFS file system Management.
• Performing for zone Configuration.
• NetApp is one of the fastest-growing storage and data management companies in the world creating innovative storage and data management solutions that help accelerate businesses and deliver outstanding cost efficiency.

• Provided in-depth support for disk storage solutions, including Enterprise Virtual Array (EVA) and Fiber Channel HBA, ensuring optimal performance and reliability.
• Delivered SAN switch solutions with Brocade and Cisco switches, managing LUN configuration and masking to improve storage accessibility.
• Implemented multipathing solutions using Microsoft MPIOs and HP Secure Path for HP EVA, enhancing failover capabilities and system resilience.
• Configured storage solutions for client needs.
• Support/Configuration on storage devices on SCSI, Fiber Channel and on ISCSI.
• Provided in-depth support for MSA/P2000 - Modular Smart Array G1, G2, and G3.
• Upgrading storage controller firmware & disk controller firmware.
• HP is one of the world's most popular computer peripheral companies developing and manufacturing computing, data storage, and networking hardware, designing software and delivering services.

• Remote monitoring and management of NetApp filers using Data fabric Manager and Enterprise monitor.
• Monitored snapshot space exceptions, snap mirror failures, and volume or Qtree full conditions to ensure optimal storage performance.
• Managed cases through alliance and Vantive web tools to ensure efficient resolution.
• Executed duties as Offshore Data Mart Operations Center Professional Engineer.
• Installed collector software at customer sites via WebEx, generated licenses, and created FTP logins to facilitate smooth operations.
• Troubleshot collector issues through WebEx, phone assistance, and emails, resolving technical problems efficiently.
• Orchesys IT Services, now Glass Beam, provides software-as-a-service (SaaS) solution for product analytics while maintaining its core expertise in the storage networking domain.