Suresh Durgarao
Chennai,Tamil Nadu
Summary
With 28 years of experience at Royal Caribbean, a global leader in the cruise industry, I have mastered the art of delivering exceptional service in high-intensity environments. Since joining in 1996, I have successfully led teams and enhanced guest experiences while adapting to rapid growth and change. Now, I am eager to leverage my leadership and industry knowledge to embark on a new professional journey, bringing unparalleled dedication and forward-thinking strategies to my next role.
Overview
14
14
years of professional experience
Work History
Assistant Maitre D'
Royal Caribbean International
02.2019 - 03.2025
- Led dining operations across multiple venues, ensuring seamless service and high guest satisfaction. Served as the primary point of contact for VIP guests and high-profile events. Coordinated with teams to maintain exceptional service standards, critical to the ship's overall guest experience.
Travelling Food & Beverage Director
Royal Caribbean International
03.2017 - 11.2018
- Directed the implementation of Project Connect 2.0 and 3.0 across the fleet. Conducted internal audits to ensure operational efficiency and adherence to company standards. Delivered comprehensive training to staff on service excellence, elevating team performance. Worked closely with culinary teams to introduce innovative menu offerings.
F&B Training Manager
Royal Caribbean International
05.2016 - 01.2017
- Led the preparation and training of the food & beverage team for the launch of the newly introduced Harmony of the Seas. Designed and executed rigorous, ship-wide training programs, setting the foundation for operational success. Played a crucial role in building a high-performing team ready to deliver exceptional guest experiences on the new ship.
Assistant Dining Room Manager
Royal Caribbean International
06.2011 - 02.2015
- Directed daily dining room operations, ensuring flawless service delivery for up to 2,000 guests. Led a team to exceed service standards, resolve guest issues, and enhance the overall dining experience.
Education
F&B Training Manager Training
Royal Caribbean International
Miami, FL03-2016
Certified Restaurant Manager
American Hotel And Lodging Association
United States01-2011
Hospitality Supervisor
American Hotel And Lodging Association
United States01-2006
Food And Beverage Management
American Hotel And Lodging Association
United States01-2005
Skills
- Leadership & Team Development
- Staff Training & Coaching
- Problem-Solving & Conflict Resolution
- Project Management & Implementation
Timeline
Assistant Maitre D'
Royal Caribbean International
02.2019 - 03.2025
Travelling Food & Beverage Director
Royal Caribbean International
03.2017 - 11.2018
F&B Training Manager
Royal Caribbean International
05.2016 - 01.2017
Assistant Dining Room Manager
Royal Caribbean International
06.2011 - 02.2015
F&B Training Manager Training
Royal Caribbean International
Certified Restaurant Manager
American Hotel And Lodging Association
Hospitality Supervisor
American Hotel And Lodging Association
Food And Beverage Management
American Hotel And Lodging Association
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