Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SUREYA KALSI

Newport Coast,CA

Summary

Seasoned professional with a strong background in customer service and healthcare administration, demonstrated at Choc Children's Hospital. Excelled in patient registration and scheduling, enhancing customer satisfaction through effective communication and critical thinking. Skilled at managing high-pressure situations, showcasing professionalism and HIPAA compliance. Proven track record in team leadership and improving operational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admitting Receptionist

CHOC Children's Hospital
Orange, CA
03.2023 - Current
  • Utilized problem-solving skills and resolved any issues that arose during the check-in process quickly and effectively.
  • Communicated effectively with other departments regarding patient needs.
  • Provided excellent customer service to all patients, families, and visitors, confidential or not.
  • Managed appointment scheduling for multiple departments simultaneously.
  • Greeting and checking in patients, verifying patient information, and insurance coverage.
  • Scheduling appointments for patients, ensuring accuracy of date and time.
  • Answering telephones and directing calls to appropriate department staff.
  • Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
  • Participated in crisis management training and obtained BLS Certification from the American Red Cross, and RQI Responder certifications from the American Heart Association.

E-Commerce Personal Shopper

Whole Foods Market Inc
Huntington Beach, CA
02.2021 - 03.2023
  • Work with all customers daily to fulfill needs, direct them to the proper department, assist in selections, provide recommendations, and offer other assistance.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Trained new team members in Amazon and Customer Service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered customer questions and provided store information.
  • Communicated clearly with customers in person driving positive experiences.

Customer Service Advocate

Target Corporation
Huntington Beach, CA
06.2020 - 02.2021
  • Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Followed policies and procedures to meet or exceed established performance requirements.

Medical Student Volunteer

Saddleback Medical Center
Laguna Hills, CA
08.2019 - 02.2020
  • Shadowed and helped a healthcare professional to provide comprehensive patient care.
  • Learned new methods, processes, and procedures with a healthcare professional for research and writing.
  • Worked with patients and families to design care plans with a healthcare professional.
  • With the assistance of a healthcare professional, I met with patients to determine specific medications and treatments, and recovery needs for the patient.
  • Helped assist with patient scheduling with medical front-end receptionist.

Sales Associate

Dynamic Kitchen Showcase
Corona Del Mar, CA
06.2017 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Sales Associate

Accents Boutique, St Regis Hotel
Monarch Beach, CA
12.2017 - 02.2018
  • Organized racks and shelves to maintain store visual appeal
  • Collected payments and provided accurate change.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

High School Diploma -

Edison High School
Huntington Beach, CA
01.2018

GED -

Orange Coast College
Costa Mesa, CA

Bachelor of Science - Biology

California State University - Long Beach
Long Beach, CA

Skills

  • Hard Worker
  • Excellent at Customer Service
  • Great communication skills
  • Friendly and efficient Customer Service Associate
  • Knowledgeable regarding high volume retail industry standards
  • Strong skill in retaining product and service information
  • Effective issue resolution
  • Skilled in promoting sales to increase revenue
  • Credit card payment processing
  • Sales expertise
  • Courteous demeanor
  • Retail sales customer service
  • Adaptive team player
  • High-energy attitude
  • Team-Building Exercises
  • Customer Inquiries
  • Customer Order Fulfillment
  • Order Picking and Processing
  • Workload Priorities
  • Staff Management
  • Customer Experience
  • Customer Satisfaction
  • Motivated Team Player
  • Customer Needs Assessments
  • Performance Goals
  • Serve Customers
  • Enter Data
  • Team Leadership
  • Complex Problem Solver
  • Schedule Management
  • Calm Under Pressure
  • Critical Thinking
  • Checking in patients
  • Telephone Etiquette
  • Patient Scheduling
  • Patient Data Abstracts
  • Basic Life Support for Health Care Providers (BLS)
  • Appointment Scheduling
  • BLS / RQI Certified
  • Patient Health Information Access
  • Checking patient details
  • Calendar and Appointments
  • Collaboration and Teamwork

Certification

  • Basic Life Support Certified (BLS)
  • RQI Responder (American Heart Association)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Arabic
Limited
Hindi
Limited
Punjabi
Limited
Indonesian
Limited

Timeline

Admitting Receptionist

CHOC Children's Hospital
03.2023 - Current

E-Commerce Personal Shopper

Whole Foods Market Inc
02.2021 - 03.2023

Customer Service Advocate

Target Corporation
06.2020 - 02.2021

Medical Student Volunteer

Saddleback Medical Center
08.2019 - 02.2020

Sales Associate

Accents Boutique, St Regis Hotel
12.2017 - 02.2018

Sales Associate

Dynamic Kitchen Showcase
06.2017 - 09.2019

High School Diploma -

Edison High School

GED -

Orange Coast College

Bachelor of Science - Biology

California State University - Long Beach

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SUREYA KALSI