Anthony Blevins
Montgomery,AL
Summary
At Foundever, I leveraged my expertise in customer support and effective negotiation to enhance service quality, achieving increased client retention. I spearheaded initiatives for process optimization and excelled in mentoring, significantly improving team efficiency, day to day operational task, and client satisfaction. My approach to complex problem-solving and commitment to professional development stands out as key contributions to our success. Experienced with providing high-level client advocacy and ensuring client satisfaction through personalized service. Utilizes strong problem-solving skills to address and resolve client issues swiftly and effectively—track record of fostering robust client relationships and maintaining open lines of communication to meet their evolving needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Client Technology Specialist
Foundever
Montgomery, AL
10.2021 - Current
- Optimized internal processes for better efficiency, enhancing overall quality of service by 40% within my 2nd year.
- Served as primary point-of-contact for end point users assisting them with their desktop computers, laptops, and smartphones to tablets, and VoIP phones connections to the network.
- Assisted agents with hardening their devices with anti-virus software an scheduled patches
- Coordinated with site directors an team leads by provisioning laptops, configuring VPN access, and distributing remote call center software to 50+ agents in under two weeks.
- Collaborated with team leads and agents to implement softphone systems (Avaya, Genesys Cloud), conducting end-to-end VoIP call flow testing to ensure seamless remote connectivity for 50+ home-based agents.
- Led remote deployment of softphone solutions across distributed teams, optimized VoIP call routing and ensure stable, secure home agent connectivity.
- Coordinated comprehensive onboarding programs for new hires ensuring smooth integration into company culture and operations.
- Implemented tailored client service plans, resulting in increased client retention rates.
- Engaged with clients over phone to answer questions and address complaints.
- Worked with fraud and cyber vulnerabilities within company an client profiles
Education
Computer Engineering Technology
University of West Alabama
Livingston, AL12.2022
Skills
- Understanding of firewalls, VPNs, IDS/IPS, and secure network design
- Cryptography Basics - Understanding of encryption algorithms, hashing, PKI, and secure communications
- Endpoint security
- Patch management
- Networking protocol
- Complaint resolution
- De-Escalation Techniques
- Call Control
- Credit card processing
- Quality Assurance
- Account Management
- Conflict Management
- Superb troubleshooting
- Fraud data analytics
Certification
Comptia Security+
Valid from 6/21/2025 - 6/21/2028
- Microsoft Certified: Azure Database Administrator Associate (in progress)
Timeline
Senior Client Technology Specialist
Foundever
10.2021 - Current
Computer Engineering Technology
University of West Alabama