Surgio Johnson
Self Employed Services
Wichita
30
years of professional experience
Dynamic professional with a strong background in customer service and sales, notably at Aegis ITPL. Proven ability to build client relationships and enhance satisfaction through effective communication. Quick learner skilled in team collaboration and adept at utilizing various sales techniques to drive results. Committed to maintaining high standards of customer safety and service excellence.
Work History
Barber
26 Years 11 Months- Delivered exceptional haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of work area, ensuring compliance with health and safety standards.
- Utilized various cutting techniques and tools to achieve desired hairstyles for clients.
- Built strong client relationships through effective communication and personalized service.
Telemarketer
1 Year- Conducted outbound calls to promote products and services to prospective clients.
- Engaged potential customers by delivering compelling sales pitches tailored to their needs.
- Managed and updated customer databases to ensure accurate contact information and interactions.
- Collaborated with team members to develop effective sales strategies and scripts.
Produce Associate
1 Year 3 Months- Operated pallet jacks to efficiently move products within the store environment.
- Assisted in stocking shelves, ensuring product availability and organization for customers.
- Monitored inventory levels, restocking items as needed to maintain optimal stock levels.
- Collaborated with team members to ensure cleanliness and upkeep of produce department.
Telemarketer
7 Months- Provided feedback on customer responses, assisting in refining marketing approaches.
- Assisted in tracking daily call metrics, contributing to overall team performance goals.
- Resolved customer inquiries and objections, enhancing satisfaction and retention rates.
- Participated in training sessions, rapidly acquiring product knowledge and sales techniques.
Cook
10 Months- Prepared menu items according to standardized recipes, ensuring consistency in taste and presentation.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Assisted in maintaining cleanliness and organization of kitchen work areas.
- Collaborated with team members to meet high-volume demands during peak hours.
Cashier / Cook
9 Months- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining cleanliness and organization of front counter area.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
Education
High School Diploma
Skills
Quick learner
Team collaboration
Customer safety
Verbal communication strength
Timeline
Telemarketer
Aegis ITPL
06.2014 - 06.2015Read More
Barber
Self Employed Services
09.1999 - CurrentRead More
Produce Associate
Dillons Grocery Store
05.1998 - 08.1999Read More
Telemarketer
ITC Global
10.1997 - 05.1998Read More
Cashier / Cook
Wendys Restaurant
01.1997 - 10.1997Read More
Cook
Popeyes Chicken
03.1996 - 01.1997Read More
Wichita High School North
High School Diploma
Read More