Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Websites
References
Timeline
Generic
Suri Johnson

Suri Johnson

Charlotte,NC

Summary

Dynamic customer service professional with a proven track record at Target, excelling in leadership and team collaboration. Adept at enhancing customer experiences through effective communication and product knowledge. Bilingual and proficient in Microsoft Office, I thrive in fast-paced environments, consistently ensuring satisfaction and fostering positive relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
Charlotte, NC
09.2025 - Current
  • Engaged with guests to understand their needs and preferences effectively.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Maintained a clean and organized sales floor for anoptimal shopping experience.
  • Assisted guests with inquiries and provided product information.
  • Assisted other departments when needed to maintain efficient operations.

Customer Service Representative

Harris Teeter
Charlotte, NC
12.2024 - 08.2025
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Assisted customers in navigating the company website, troubleshooting technical issues, and placing orders online
  • Upsold additional products or services to customers based on their needs and preferences
  • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends

Cashier/Customer Service

Zaxby's
Charlotte, NC
01.2024 - 10.2024
  • I worked as an excellent cashier and server by providing a space for customers to feel safe and important, seeing that I kept a positive attitude.
  • On the job, fast paced work and team collaboration were skills I developed in because It took all of us to serve customers, communicate with the kitchen, and keep speed of service at a minimum.

Intern

Charlotte CSA
Charlotte, NC
07.2023
  • I worked for the Clara H. Jones summer institute program as an intern.
  • This was a 2-week internship, however, on the job I learned the value of friendship by listening to children's needs and being a helping hand.
  • I further developed in leadership by taking initiative to organize activities for the kids, all while allowing the teachers a break.

Education

High School -

Mallard Creek High School
Charlotte, NC
09.2025

Skills

  • Leadership development
  • Customer service
  • Time management
  • Team collaboration
  • Language proficiency
  • Verbal and written communication
  • Bilingual communication
  • Microsoft Office

Affiliations

  • Environmental Club
  • Music Artist
  • JROTC

Languages

English
Full Professional
Spanish
Native/ Bilingual

Accomplishments

  • National Technical Honor Society
  • Microsoft Office Specialist Award
  • National Society of High School Scholars
  • 3.9 GPA
  • 2025 Junior Marshall
  • CMPD 2021 Reach Academy

Certification

  • Microsoft Office Specialist

Websites

References

References available upon request.

Timeline

Guest Advocate

Target
09.2025 - Current

Customer Service Representative

Harris Teeter
12.2024 - 08.2025

Cashier/Customer Service

Zaxby's
01.2024 - 10.2024

Intern

Charlotte CSA
07.2023

High School -

Mallard Creek High School

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