Suria Casillas
Chatsworth,CA
Summary
Highly motivated and driven sales representative with 20 years of direct sales experience and 10 years of property management experience, exceeds client expectations, and accomplishes company objectives with exceptional communication, interpersonal, and leadership skills. Seeking an opportunity to be a part of a sales team in which I can add value by utilizing my experience and help the company produce a new level of growth.
Overview
24
24
years of professional experience
Work History
Business Account Executive
Charter Spectrum
Woodland Hills, CA
10.2020 - Current
- Successfully managed and maintained a portfolio ensuring the highest level of customer satisfaction and retention.
- Maintained professional and technical knowledge through experience, utilizing Charter's resources and mastering the Salesforce CRM.
- Used various sales channels to build relationships with new clients, including business to business prospecting, cold calling, referral agent acquisition, networking and hosting events.
- Initiated and completed construction projects bringing new serviceability to shopping centers and business locations.
Community Manager
Greystone Management Group
Canoga Park, CA
07.2012 - 12.2022
- On-site community manager to 39 two and three bedroom apartment homes.
- Responsible for leasing, payment collection and all resident relations.
- Obtained professional training and certifications annually relating to Fair Housing and California law.
- Assisted and supported other sister communities of up to 400 units with leasing, payment collection and resident relations.
- On call 24/hour for emergencies.
Direct Sales Representative
Charter Spectrum
Chatsworth
03.2017 - 10.2020
- Provided Spectrum residential services to single family units in which we were limited to 500 new leads per month.
- Assisted customers with all of their needs including product knowledge, coordinating installations, assisting with self-installation kits, cell phone activations and trouble-shooting.
- Provided a detailed and honest approach with all customers to ensure customer satisfaction and retention.
Direct Sales Representative
Time Warner Cable
Chatsworth
01.2001 - 09.2016
- Provided Time Warner Cable residential services to multi dwelling units and single family units in the San Fernando Valley, Los Angeles, and Ventura County area.
- Canvassed 95% of all multi dwelling units located between Chatsworth, CA and North Hollywood, CA.
- Maintained high professionalism and enthusiasm throughout the years embracing industry change.
- Became an expert in closing and door to door sales through thousands of customer interactions and the ability to adhere to a vigorous bi-weekly sales quota.
Education
Bachelor of Arts - Psychology
California State University Northridge
Northridge, CA05-2001
Skills
- Closing Skills
- Industry Expertise
- Contract Negotiations
- Funnel Management
- Territory Management
- Client Acquisition
- Prospecting
- Negotiation Skills
- CRM Proficiency
- Personable
- Management Skills
- Customer Relations
- Networking Skills
- Coachable
- Microsoft Office
- Bilingual
Timeline
Business Account Executive
Charter Spectrum
10.2020 - Current
Direct Sales Representative
Charter Spectrum
03.2017 - 10.2020
Community Manager
Greystone Management Group
07.2012 - 12.2022
Direct Sales Representative
Time Warner Cable
01.2001 - 09.2016
Bachelor of Arts - Psychology
California State University Northridge
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