Suria Michael
Kaneohe,HI
Summary
Resourceful Residential Supervisor known for productivity and efficient task completion. Skilled in conflict resolution, team leadership, and operational management. Excel in communication, empathy, and problem-solving to enhance resident satisfaction and team cohesion.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Residential Supervisor
Mental Health Kokua
Honolulu, Hawaii
10.2021 - Current
- Assisted with the development and implementation of service plans for residents.
- Monitored resident activities to ensure compliance with program regulations.
- Facilitated individual and group counseling sessions with residents.
- Ensured that all necessary supplies were available at all times for resident use.
- Organized recreational activities for residents according to their interests.
- Conducted regular safety inspections in residential areas.
- Supervised staff members in the performance of their duties.
- Collaborated with other agencies to coordinate services for residents.
- Maintained accurate records and documentation on all resident activities.
- Responded promptly to emergency situations involving clients or staff members.
- Served as a role model for staff by exhibiting professional behavior at all times.
- Performed assessments of new clients upon admission into the program.
- Conducted regular inspections of living areas to identify potential hazards or maintenance issues.
- Participated in monthly training sessions designed to enhance knowledge base related to services provided by the agency.
- Developed and maintained positive relationships with family members, guardians, and other professionals involved in resident care.
- Provided crisis intervention services to residents in need of emotional support.
- Promoted a safe environment by enforcing rules and regulations.
- Provided feedback on job performance reviews for direct reports.
- Conducted weekly meetings with staff to review progress and discuss any issues or concerns.
- Provided guidance and support to staff regarding appropriate handling of difficult situations involving clients.
- Confirmed that residents and staff members observed safety procedures and conducted inspections to identify and resolve dangerous issues.
- Provided safe, supportive and caring living environment for every resident.
- Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
- Maintained detailed records of resident interactions, incidents, and program attendance.
- Provided orientation sessions for new residents to familiarize them with campus policies and resources.
- Administered, coordinated or recommended disciplinary and corrective actions.
Residential Assistant
Mental Health Kokua
Kaneohe, HI
10.2010 - 10.2021
- Mediated conflicts among residents and immediately notified supervisors.
- Maintained behavior management checklist and recorded daily data
- Administered and recorded medications.
- Transported consumers to recreational and leisure activities.
- Attended staff meetings in-service training programs and workshops to learn how to increase program and skill development.
- Reported illnesses, emergencies and crisis situations to supervisor and case managers.
- Familiar with intake and discharge processes, which included filling out paperwork, for individuals.
- Remained calm and professional in stressful circumstances and when dealing with crisis.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assists with writing out rents/management fees and make deposits to the bank.
- Maintained clean and sanitary living environment for residents.
Representative
Mobi Tech
Kaneohe, HI
09.2005 - 07.2010
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Acted as initial contact in addressing customer concerns.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Cashier Assistant
Chevron Cooperation
Kaneohe, HI
03.2001 - 06.2005
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Met high productivity standards in processing payments for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA06.1994
Skills
- Computer skills
- Active listening
- Critical thinking
- Team work
- Multitasking
- Staff Scheduling
- Safety policies and procedures
- Emergency Preparedness
- Activities management
- Motivational Leadership
- Team Management
- Shift coverage
- Crisis Intervention
- Resident relations
- Compliance Monitoring
- Scheduling proficiency
- Individual treatment plan supervision
- Safety Inspections
- Budget monitoring
- Safety practices
- Crisis Management
- Policy Enforcement
- Role Modeling
- Behavior monitoring
- Friendly, positive attitude
Certification
- Adult First Aid/CPR certified
- Results for Advanced Directives - 2024
- Results for AMHD -Conditional Release 2024
- Communication Model 2024
- Results for Corporate Compliance - Fraud, Waste & Abuse 2024
- Results for Critical Incident Debriefing - 2024
- Results for Cultural Competency and Diversity - 2024
- Results for Customer Service - 2024
- Results for Cultural Competency and Diversity - 2024
- Results for Customer Service - 2024
- Diagnosis, Symptoms, and Treatment 2024
- Ethical Code of Conduct 2024 Final
- Completion of Modules 7/2024
Affiliations
- Bookkeeping
- Gardening
- Spending time with family
Languages
English
Professional
Samoan
Professional
Timeline
Residential Supervisor
Mental Health Kokua
10.2021 - Current
Residential Assistant
Mental Health Kokua
10.2010 - 10.2021
Representative
Mobi Tech
09.2005 - 07.2010
Cashier Assistant
Chevron Cooperation
03.2001 - 06.2005
High School Diploma -
Eagle Rock High School
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