T'Andra Walker
Tallahassee,FL
Summary
Compassionate Medical Assistant with proven expertise at ABC in patient care and electronic medical records. Skilled in HIPAA compliance and phlebotomy, I excel in enhancing patient experiences and ensuring confidentiality. Recognized for exceptional customer service and adaptability, I effectively coordinate appointments and support healthcare providers to optimize patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
ABC
01.2025 - Current
- Assist patients daily by obtaining essential knowledge pertinent to their wellness and directed them to the appropriate triage for further assistance.
- Ensure accurate assembly of patient's medical history and inputted information electronically utilizing authorized software.
- Support healthcare providers during routine examinations, facilitating efficient patient care when warranted.
- Maintain confidentiality and safeguard patient personal identifiable information.
- Administer medications and vaccinations adhering to facility and state's safety protocols under supervision.
- Coordinated follow-up appointments with scheduling department.
Fast Food Cashier
Zaxby's Chicken Fingers & Buffalo Wings
01.2023 - 01.2025
- Provided exceptional customer service by addressing inquiries and resolving complaints swiftly. Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to ensure efficient workflow during peak hours and special events.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during busy periods.
- Supported marketing efforts through participation in promotional events and community outreach programs.
- Maintained open communication with management regarding operational improvements, contributing to ongoing growth and success of the restaurant.
- Collaborated with team members to streamline order processing and reduce wait times for customers.
- Processed orders on POS system and accepted cash and charge payments.
- Made change and returned correct cash and coin to patrons.
- Contributed to increased sales by upselling menu items and suggesting add-ons to customers'' orders.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Observed customer purchases in line and differentiated between standard portions.
- Delivered timely food orders while ensuring accuracy, resulting in satisfied customers and fewer returns.
- Demonstrated excellent multitasking abilities by efficiently handling multiple orders simultaneously, leading to increased productivity and customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
No Degree - Medical Assistant
LIVELY
TALLAHASSEE, FL01-2025
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Phlebotomy
- Electronic medical records
- Compassionate
- CPR
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
ABC
01.2025 - Current
Fast Food Cashier
Zaxby's Chicken Fingers & Buffalo Wings
01.2023 - 01.2025
No Degree - Medical Assistant
LIVELY