Surije Zaineh

• Managed people and office operations along with company events for the New York, San Francisco, Berlin, UK, and Japan offices.
• Processed all new hires, transfers, and separations.
• Worked closely with legal on updating company policies regularly to ensure compliance with changes in labor laws or industry best practices.
• Partnered with Human Resources and Benefits on all employee workman's compensation claims and medical accommodations.
• Distributed employee engagement surveys to identify areas of improvement and conducted all exit interviews.
• Provided guidance to management on navigating complex employee issues, resulting in fewer incidents and legal disputes.
• Designed and implemented orientation programs for new employees and worked closely with managers on establishing role responsibilities and guidelines.
• Managed an office team of five employees and submitted weekly timesheets.
• Worked closely with legal, finance, and procurement on tenant leases along with tenant space planning and facility management.
• Maintained relationships with building management in order to ensure seamless execution of daily operations.
• Renegotiated the building's maintenance contract and saved $50k year over year.
• Managed all office budgets and invoicing while working closely with procurement on vendor management.
• Negotiated vendor contracts for all office snack and beverage programs, daily lunch offerings,employee perks and events, facility work orders and repairs.
• Saved $100k year over year in office snack and beverage spend by sourcing a new vendor and building a par system to better match headcount and analyze product trends.
• Partnered with finance and accounting on the P&L, operations and facility budgets along with annual strategy planning.
• Coordinated all in office and off site employee events with Employee Experience while managing a tight quarterly budget.
• Collaborated with Communications on all company messaging and office updates while ensuring clarity and language consistency on vision and values.
• Built and created all office floor plans and department neighborhoods by consulting with main department stakeholders and leadership. I have had to reorganize the neighborhood map due to annual restructuring and collaboration changes.
• Partnered with IT on all tenant space transitions to hit sublet start dates and lease guidelines.
• Collaborated with IT on a complete office tech overhaul including all new meeting room hardware and software, desk tech set-up and an improved wifi system.
• Managed a large office refresh project that required partnering with a general contractor and several construction / furniture vendors in order to stay on schedule, meet project goals and stay under budget.
• Led the People team and worked closely with Human Resources in the Covid-19 return to office plan for the New York, San Francisco, Berlin, UK, and Japan offices.

• Led the People Services team in the Covid-19 return to work plan for the Hudson Yards, Park Avenue and Beverly Hills office.
• Created employee rosters and floor plans for all three offices based on CDC guidelines.
• Developed the return to work playbook for all employees and set expectations based on government mandated regulations.
• Assisted People Services in tracking and processing international employee Covid-19 cases.
• Partnered with Executive Leadership and Regional Management on TAP (Talent Assessment and Planning) programming for all field and corporate employees. Coordinated all meetings and maintained spreadsheets.
• Coordinated Equinox Headquarters move to our new Hudson Yards location.
• Worked closely with IT, Design, and facilities to ensure a smooth transition.
• Sourced outside vendors to assist with office move logistics and transition.
• Implemented all office systems and operating procedures.
• Collaborated with C-level Executives on budget management and operation standards.
• Partnered with Related on security process and developed current security operating procedures for Equinox employees and building tenants.
• Collaborated with Communications on employee appreciation events to improve employee retention and experience.
• Partnered with HR on insurance claims and reporting.
• Worked with Recruiting on improving the on-boarding process to elevate the new-hire experience.
• Assigned desk/workspace and employee lockers for new hires.
• Managed all employee access through CCure and all visitor requests through Proxy-click.
• Partnered with Facilities and Procurement for all building repairs and maintenance issues.
• Worked with Design and IT on department moves and space expansion.
• Placed all orders for pantries and office supplies.
• Managed an office team of five and a Facilities Manager.

General Manager (Equinox Holdings)

• Managed a $6 million dollar operation by reducing costs and increasing profit margins through careful financial planning.
• Submitted monthly P&L variance reports to implement corrective actions.
• Closely monitored the Repairs and Maintenance budget by reviewing all invoices/work orders to prevent financial overages.
• Organized departmental manager meetings to discuss strategy and mitigate performance and financial issues as well as personal and professional growth.
• Held recruiting events and hired top talent for a variety of roles with in the business.
• Partnered with Human Resources on all employee reviews and investigations
• Audited services provided by approved vendors to ensure quality and quick turnaround.
• Conducted weekly facility inspections with corporate leaders to identify potential issues and ensure the facility was kept at brand standard.
• Worked with maintenance on ordering club and maintenance supplies to ensure tight cost management with a savings of $20k over last year.
• Coordinated weekly community building events with vendors and restaurants in the area for member appreciation and team recognition to optimize productivity.
• Worked with local artists and local businesses on community building events and showcases to increase brand exposure.
• Generated leads by driving outreach/in-reach, networking and using Salesforce to acquire new opportunities in order to hit monthly sales budgets.

• Maintained well-controlled business inventory with minimal losses by implementing effective management systems in a challenging environment.
• Managed all departments and performed bi-annual reviews for all employees paired with sale incentives.
• Managed revenue and labor budgets and conducted employee trainings and town halls.
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
• Oversaw Repairs and Maintenance for a $13 million dollar operation and ensured quick turn over in kitchen and facility equipment.
• Monitored all food and beverage ordering and invoicing to eliminate waste and overage.
• Consulted with managers to organize special events and promotions such as family night to bring in new customers.