Surije Zaineh

Recruited into this leadership role, taking on full responsibility of the office portfolio, budgets, and work culture. Partnered with key stakeholders to improve overall employee experience and satisfaction, attrition, vendor management, and operations.

• Managed people and office operations along with company events for the New York, San Francisco, North Carolina, Berlin, UK, and Japan offices
• Processed all new hires, transfers, and separations
• Worked closely with legal on updating company policies regularly to ensure compliance with changes in labor laws or industry best practices
• Partnered with Human Resources and Benefits on all employee workman's compensation claims and medical accommodations
• Distributed employee engagement surveys to identify areas of improvement and conducted all exit interviews
• Provided guidance to management on navigating complex employee issues, resulting in fewer incidents and legal disputes
• Designed and implemented orientation programs for new employees and worked closely with managers on establishing role responsibilities and guidelines
• Managed an office team of five employees and submitted weekly timesheets
• Worked closely with legal, finance, and procurement on tenant leases along with tenant space planning and facility management
• Maintained relationships with building management in order to ensure seamless execution of daily operations
• Renegotiated the building's maintenance contract and saved $50k year over year
• Managed all office budgets and invoicing while working closely with procurement on vendor management
• Negotiated vendor contracts for all office snack and beverage programs, daily lunch offerings, employee perks and events, facility work orders and repairs
• Saved $100k year over year in office snack and beverage spend by sourcing a new vendor and building a par system to better match headcount and analyze product trends
• Partnered with finance and accounting on the P&L, operations and facility budgets along with annual strategy planning
• Coordinated all in office and off site employee events with Employee Experience while managing a tight quarterly budget
• Collaborated with Communications on all company messaging and office updates while ensuring clarity and language consistency on vision and values
• Built and created all office floor plans and department neighborhoods by consulting with main department stakeholders and leadership
• Reorganized the neighborhood map due to annual restructuring and collaboration changes
• Partnered with IT on all tenant space transitions to hit sublet start dates and lease guidelines
• Collaborated with IT on a complete office tech overhaul including all new meeting room hardware and software, desk tech set-up and an improved wifi system
• Managed a large office refresh project that required partnering with a general contractor and several construction / furniture vendors in order to stay on schedule, meet project goals and stay under budget
• Led the People team and worked closely with Human Resources in the Covid-19 return to office plan for all offices across the portfolio.

Promoted into this role to lead the grand opening of Equinox's NYC headquarters. Responsible for all office budgets, inventory management, spacial planning, security, and human resources support.

• Led the People Services team in the Covid-19 return to work plan for the Hudson Yards, Park Avenue and Beverly Hills office
• Created employee rosters and floor plans for all three offices based on CDC guidelines
• Developed the return to work playbook for all employees and set expectations based on government mandated regulations
• Assisted People Services in tracking and processing international employee Covid-19 cases
• Partnered with Executive Leadership and Regional Management on TAP (Talent Assessment and Planning) programming for all field and corporate employees
• Coordinated all meetings and maintained spreadsheets
• Coordinated Equinox Headquarters move to our new Hudson Yards location
• Worked closely with IT, Design, and facilities to ensure a smooth transition
• Sourced outside vendors to assist with office move logistics and transition
• Implemented all office systems and operating procedures
• Collaborated with C-level Executives on budget management and operation standards
• Partnered with Related on security process and developed current security operating procedures for Equinox employees and building tenants
• Collaborated with Communications on employee appreciation events to improve employee retention and experience
• Partnered with HR on insurance claims and reporting
• Worked with Recruiting on improving the on-boarding process to elevate the new-hire experience
• Assigned desk/workspace and employee lockers for new hires
• Managed all employee access through CCure and all visitor requests through Proxy-click
• Partnered with Facilities and Procurement for all building repairs and maintenance issues
• Worked with Design and IT on department moves and space expansion
• Placed all orders for pantries and office supplies
• Managed an office team of five and a Facilities Manager.

• Managed a $6 million dollar operation by reducing costs and increasing profit margins through careful financial planning
• Submitted monthly P&L variance reports to implement corrective actions
• Closely monitored the Repairs and Maintenance budget by reviewing all invoices/work orders to prevent financial overages
• Organized departmental manager meetings to discuss strategy and mitigate performance and financial issues as well as personal and professional growth
• Held recruiting events and hired top talent for a variety of roles with in the business
• Partnered with Human Resources on all employee reviews and investigations
• Audited services provided by approved vendors to ensure quality and quick turnaround
• Conducted weekly facility inspections with corporate leaders to identify potential issues and ensure the facility was kept at brand standard
• Worked with maintenance on ordering club and maintenance supplies to ensure tight cost management with a savings of $20k over last year
• Coordinated weekly community building events with vendors and restaurants in the area for member appreciation and team recognition to optimize productivity
• Worked with local artists and local businesses on community building events and showcases to increase brand exposure
• Generated leads by driving outreach/in-reach, networking and using Salesforce to acquire new opportunities in order to hit monthly sales budgets.

Hired into this role to oversee all operations in people and facilities. Established quarterly employee orientations and a seamless new hire/onboarding process. Tasked with improving employee satisfaction scores and positively impact work culture.

• Maintained well-controlled business inventory with minimal losses by implementing effective management systems in a challenging environment
• Managed all departments and performed bi-annual reviews for all employees paired with sale incentives
• Managed revenue and labor budgets and conducted employee trainings and town halls
• Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
• Oversaw Repairs and Maintenance for a $13 million dollar operation and ensured quick turn over in kitchen and facility equipment
• Monitored all food and beverage ordering and invoicing to eliminate waste and overage
• Consulted with managers to organize special events and promotions such as family night to bring in new customers.