Surina Davidson
Jacksonville,FL
Summary
Dynamic team player with a proven track record at Panera Bread, excelling in customer service and complaint resolution. Recognized for enhancing team performance through effective communication and leadership. Demonstrated attention to detail and creativity in organizing workstations, contributing to increased customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Team Member
Panera Bread
08.2023 - Current
- Assisted team in daily operations, ensuring efficient workflow and task completion.
- Learned safety protocols and operational procedures for effective job performance.
- Supported inventory management by organizing supplies and maintaining cleanliness.
- Collaborated with colleagues to enhance communication and teamwork on projects.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Reduced wait times for customers by implementing more efficient checkout process.
Team Member
Dairy Queen
02.2022 - 06.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Increased sales through effective product placements and persuasive communication skills.
- Improved customer satisfaction by quickly helping each person find desired items.
- Developed marketing materials to promote in-store events and special promotions.
Team Member
Culvers
05.2021 - 01.2022
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Interacted effectively with customers to meet needs, and create satisfaction from positive interactions.
- Assisted team in daily operations, ensuring efficient workflow and task completion.
- Learned safety protocols and operational procedures for effective job performance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Learned all required tasks quickly to maximize performance.
Babysitter
Family Members
05.2021 - 08.2021
- Supervised multiple children, ensuring safety and well-being in various settings.
- Developed engaging activities to promote learning and creativity among children.
- Managed daily routines, including meal preparation and hygiene practices.
- Communicated effectively with parents regarding children's progress and behavior.
- Implemented positive discipline strategies to encourage respectful behavior and cooperation.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
Education
High School Diploma -
Mandarin High School
Jacksonville, FLNo Degree - Medical Technology
Concorde Career Institute
Jacksonville, FL05-2027
Skills
- Customer service
- Positive attitude
- Attention to detail
- Following instructions
- Leadership qualities
- Creativity and innovation
- Organizing work stations
- Product knowledge
- Complaint resolution
- Relationship building
- Order preparation
- Continuous development
Timeline
Team Member
Panera Bread
08.2023 - Current
Team Member
Dairy Queen
02.2022 - 06.2022
Team Member
Culvers
05.2021 - 01.2022
Babysitter
Family Members
05.2021 - 08.2021
High School Diploma -
Mandarin High School
No Degree - Medical Technology
Concorde Career Institute