Surina Xiong
Fresno,CA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Fresno Pace
10.2023 - Current
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
- Provide Support to the authorization Department in reviewing medical record charts, visit notes, and entering data accordingly.
- E-fax authorization and patient medication list to providers office.
- Scheduling as needed for day center and maintaining check-in and outs for day center.
- Confirming appointments with provider office and patients.
Claims and Customer Representatives
Sante Health System
05.2022 - 02.2023
- Answering incoming calls, solving members or providers issues
- Adjusting claims to the correct area
- Documentations and notations on all calls and claims
- Navigating benefits and pulling insurance information
- Sorting faxes and distributing them to the correct department
- Faxing and scanning information for documentations
- Multitask, fast-paced work, and problem solving proficient
- Assisting other departments when needed to
- Data entry all incoming initials or corrected claims
- Ensuring claims are being sent to the correct department to have them checked before being paid out to providers
- Taking projects and completing them on a timely basis
Front Desk Receptionist
OMNI Women health
09.2021 - 04.2022
- Answering incoming calls as required
- Answering patients question and help solve their problems, by directing them to the correct person to assist them or relaying messages and finding a resolution to help them with their needs
- Checking patients out after being seen and making sure their next appointment is scheduled to their liking and the doctors availability
- Checking incoming fax and making sure the faxes go to the correct area and making sure they’re completed and done per requested on the fax
- Checking referrals and running insurance before scheduling patients
- Sending out prior authorization for all patients that required prior authorization and calling insurance to check their eligibility
- Ensuring the providers referrals are going through and making sure authorizations are submitted for them before faxing and scanning them in or out to the providers the office is referring them out to
- Scanning in all patients notes after their appointment to their documents
Interpreter
GIS Healthcare
03.2018 - 09.2021
- Interpret for Doctor, Social workers, Nurse, LVN, Activity, P.T., and O.T
- Go with patient to their specialist appointments and interpret for them
- Make sure patients have their paper works and check them in
- Answer phone calls from the front desk and help direct them to the right department
- Help patients get their needs and medications
- Call patients to schedule appointments with doctors and specialist
- Help patients complete their new patient paper works
- Go out to home visits with the nurses, doctors, PT/OT and social workers as needed
Crew Trainer
McDonald’s
10.2015 - 03.2018
- Cash handling, Responsible for order taking, making sure orders are packed correctly
- Communicate with the team making sure your team takes their breaks
- Responsible to help customers to their needs
- Keeping a good hygiene work area
- Food Handling food efficiently following food safety.
Education
Phlebotomy Program - Phlebotomy
Sanger Adult School
1020 N St08.2021
High School Diploma -
Sunny Side Highschool
1019 S. Peach Ave Fresno, CA 9372707.2014
Skills
- Bilingual (English and Hmong)
- Good Customer service
- Good communication
- Energetic and Self motivated
- Hard work
- Organization and recordkeeping
- Cash handling
- Scheduling
- Computer skills
- Data management
- Call handling
- Active listening
Certification
- CPR Certified, 07/22/21, 07/22/23
- Phlebotomy Technician I Certified, 09/01/22, 09/01/23
Internship
Internship, Internship Foundation Laboratory, 07/01/21, 01/01/22, Perform venipuncture to all ages, Checking in patients, and confirming their insurance along with their patient information, Checking lab request and performing the correct blood draw, Following their guidance by doing the correct order of draw, Doing 25+ draws a day
Languages
Hmong
Native or Bilingual
Timeline
Guest Service Representative
Fresno Pace
10.2023 - Current
Claims and Customer Representatives
Sante Health System
05.2022 - 02.2023
Front Desk Receptionist
OMNI Women health
09.2021 - 04.2022
Interpreter
GIS Healthcare
03.2018 - 09.2021
Crew Trainer
McDonald’s
10.2015 - 03.2018
Phlebotomy Program - Phlebotomy
Sanger Adult School
High School Diploma -
Sunny Side Highschool
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